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Patient Intake information

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How much do patient intake jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for patient intake in Massachusetts is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the patient intake position, and why are they important?

To thrive as a Patient Intake specialist, you need excellent organizational skills, attention to detail, and familiarity with healthcare procedures, typically supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems and patient management software is valuable, and some employers may require HIPAA certification. Strong interpersonal communication, compassion, and the ability to maintain confidentiality are important soft skills for this role. These qualities help ensure accurate data collection, positive patient experiences, and smooth clinical operations.

What is a patient intake?

A Patient Intake job involves gathering and verifying patient information before medical appointments. Responsibilities typically include collecting personal details, insurance information, and medical history, as well as scheduling appointments and ensuring accurate data entry. This role is critical for smooth clinic operations and helps healthcare providers deliver efficient and informed care. Strong communication and organizational skills are essential.

What are the typical responsibilities of a patient intake specialist during a standard shift?

As a Patient Intake specialist, your main duties include greeting patients, collecting and verifying personal and insurance information, entering data into EHR systems, and preparing charts for medical staff. You’ll also coordinate appointments, answer patient questions, and help facilitate communication between patients and healthcare providers. While most of your time is spent at the front desk or in an administrative area, you may also assist with basic clinical documentation or pre-screening tasks. Your role is vital for ensuring that patient visits begin smoothly and that healthcare teams have the accurate information they need.

What are the most commonly searched types of Patient Intake jobs in Massachusetts?

The most popular types of Patient Intake jobs in Massachusetts are:

What are popular job titles related to Patient Intake jobs in Massachusetts?

For Patient Intake jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Patient Intake jobs in Massachusetts look for?

The top searched job categories for Patient Intake jobs in Massachusetts are:

Patient Intake jobs near you
Infographic showing various Patient Intake job openings in Massachusetts as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,744 per year, or $19.6 per hour.

Patient Intake Coordinator - Remote

Comfort Home Care LLC

Methuen, MA • Remote

$18.50 - $21.25/hr

Full-time

Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Position Overview:

Find Balance. Find Purpose. Find Your Place at Comfort Home Care.

The Patient Intake Coordinator plays a critical role in ensuring timely, accurate, and efficient processing of patient referrals. This position serves as the first operational touchpoint in the patient journey and is responsible for coordinating referral intake, verifying eligibility, and coordinating with Nursing Management in an assigned area for seamless patient transitions.

The Patient Intake Coordinator works collaboratively with Nursing Management, Sales, Scheduling, and Quality to ensure exceptional customer service and adherence to operational standards.

Comfort Home Care is a supportive organization offering ongoing educational opportunities, Health/Dental/Vision, 401k, Generous PTO, Long and Short-term disability, and much more.

Key Responsibilities

  • Process assigned incoming referrals within established timeframes (Send for Clinical Review within 30 minutes of receipt)
  • Referral assignment includes Portals, Web, Email, Faxes.
  • Verify patient demographics, coverage area, and insurance eligibility.
  • Communicate with hospitals and healthcare facilities to obtain any further documentation needed for speedy admission.
  • Confirm payer requirements and authorization needs.
  • Check internal registry and compliance lists (e.g., safety flags).
  • Upload and organize referral documentation in the electronic intake system (Enzo/Healthwyse) and maintain accuracy of data.
  • Coordinate with Nursing Managers for clinical review and start-of-care determination.
  • Provide professional, responsive communication to referral sources including hospitals, and providers.
  • Ensure a seamless experience for callers and external partners.
  • Educate referral sources on required documentation and referral processes.
  • Escalate urgent issues appropriately.
  • Adhere to established intake workflows and evolving process improvements.
  • Monitor intake queues and ensure timely movement through workflow stages.
  • Maintain up-to-date coverage area and territory knowledge.
  • Partner with Sales Account Executives to support referral relationships.
  • Work closely with Nursing Managers to align staffing capacity and service eligibility.
  • Participate in team meetings and process improvement initiatives.
  • Maintain HIPAA Compliance at all times.
  • Occasional office travel (Likely 2x per year) for company-wide meetings.
  • Other duties as assigned

Qualifications

  • High school diploma required; Associate's or Bachelor's degree preferred
  • 1–3 years experience in healthcare intake, admissions, medical office, or related field
  • Knowledge of insurance verification processes (MassHealth/Medicaid, Medicare, commercial plans preferred)
  • Experience with Electronic Medical Records (EMR) or intake management software preferred
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Excellent organizational & time management skills
  • Ability to work in a fast-paced, team-based environment

About Comfort Home Care:

Founded in 2007 by Brandon Howes, a Psychiatric Nurse Practitioner, Comfort Home Care (CHC) is a Massachusetts-based home health agency specializing in psychiatric and medical nursing services. We support vulnerable populations by providing medication management, care coordination, and in-home nursing that helps patients remain safely in their communities.

Our mission is to improve health outcomes, reduce unnecessary hospitalizations, and bridge the gap between hospital discharge and long-term stability. Through strong partnerships with hospitals, providers, and community organizations, CHC delivers high-quality, patient-centered care that makes a measurable impact.

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