Lead UX thinking and articulate design decisions, grounded in research and strategy * Lead ... discovery calls and strategic workshops to uncover true customer needs * Establish success metrics ...
Lead UX thinking and articulate design decisions, grounded in research and strategy * Lead ... discovery calls and strategic workshops to uncover true customer needs * Establish success metrics ...
Lead customer experience initiatives from concept through implementation, driving measurable improvements across key customer touchpoints. * Own the customer experience strategy for assigned areas ...
Quick apply
Lead customer experience initiatives from concept through implementation, driving measurable improvements across key customer touchpoints. * Own the customer experience strategy for assigned areas ...
Web Experience & Conversion Optimization Lead
New York, NY · On-site
$115K - $175K/yr
... X Strategy & Patient Journey Optimization * Lead UX strategy for high-value journeys (e.g ... condition → care team → location → booking). * Improve information architecture, navigation ...
Web Experience & Conversion Optimization Lead
New York, NY · On-site
$115K - $175K/yr
... X Strategy & Patient Journey Optimization * Lead UX strategy for high-value journeys (e.g ... condition → care team → location → booking). * Improve information architecture, navigation ...
User Experience Strategy Director
New York, NY · On-site
$155K - $410K/yr
Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a User Experience Strategy Director, you will lead efforts to enhance customer and employee ...
User Experience Strategy Director
New York, NY · On-site
$155K - $410K/yr
Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a User Experience Strategy Director, you will lead efforts to enhance customer and employee ...
Manager, Member Experience Strategy
New York, NY · On-site
$117K - $154K/yr
We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team ... Lead the end-to-end management of cross-functional implementations/projects, including project plan ...
Manager, Member Experience Strategy
New York, NY · On-site
$117K - $154K/yr
We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team ... Lead the end-to-end management of cross-functional implementations/projects, including project plan ...
User Experience Strategy Director
Miami, FL · On-site
$155K - $410K/yr
Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a User Experience Strategy Director, you will lead efforts to enhance customer and employee ...
User Experience Strategy Director
Miami, FL · On-site
$155K - $410K/yr
Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a User Experience Strategy Director, you will lead efforts to enhance customer and employee ...
Manager, Member Experience Strategy
New York, NY · Hybrid
$117K - $154K/yr
We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team ... Lead the end-to-end management of cross-functional implementations/projects, including project plan ...
Quick apply
Manager, Member Experience Strategy
New York, NY · Hybrid
$117K - $154K/yr
We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team ... Lead the end-to-end management of cross-functional implementations/projects, including project plan ...
UX Strategy Manager
Chicago, IL · On-site
$120K/yr
This role will lead a team of UX/UI researchers and designers responsible for re-designing Komatsu ... Strategy: Partner with executive leadership, strategy and product management to define and develop ...
UX Strategy Manager
Chicago, IL · On-site
$120K/yr
This role will lead a team of UX/UI researchers and designers responsible for re-designing Komatsu ... Strategy: Partner with executive leadership, strategy and product management to define and develop ...
User Experience Strategy Director
Chicago, IL · On-site
$155K - $410K/yr
Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a User Experience Strategy Director, you will lead efforts to enhance customer and employee ...
User Experience Strategy Director
Chicago, IL · On-site
$155K - $410K/yr
Industry/Sector Not Applicable Specialism Customer Management Level Director & Summary The Opportunity As a User Experience Strategy Director, you will lead efforts to enhance customer and employee ...
Strategy Help lead the future of our Experience Strategy team! You will be an integral strategic leader guiding Pharma partners on brand strategy development and its omnichannel pull-through to ...
Strategy Help lead the future of our Experience Strategy team! You will be an integral strategic leader guiding Pharma partners on brand strategy development and its omnichannel pull-through to ...
Lead customer experience initiatives from concept through implementation, driving measurable improvements across key customer touchpoints. * Own the customer experience strategy for assigned areas ...
Lead customer experience initiatives from concept through implementation, driving measurable improvements across key customer touchpoints. * Own the customer experience strategy for assigned areas ...
Client Strategy Lead
New York, NY · On-site
Client Strategy Lead The responsibility of the Client Strategy Lead is to act as a trusted ... Experience running/playing a leading role in client strategy workshops, including designing and ...
Client Strategy Lead
New York, NY · On-site
Client Strategy Lead The responsibility of the Client Strategy Lead is to act as a trusted ... Experience running/playing a leading role in client strategy workshops, including designing and ...
UX Strategy Manager
Chicago, IL · On-site
$120K/yr
UX Strategy Manager Posting Start Date: 7/29/26 Job Location (Short): Chicago, Illinois, USA, 60631 ... This role will lead a team of UX/UI researchers and designers responsible for re-designing Komatsu ...
UX Strategy Manager
Chicago, IL · On-site
$120K/yr
UX Strategy Manager Posting Start Date: 7/29/26 Job Location (Short): Chicago, Illinois, USA, 60631 ... This role will lead a team of UX/UI researchers and designers responsible for re-designing Komatsu ...
Patient Experience Business Partner
Warner Robins, GA · On-site
$16.75 - $21.50/hr
C o-designs culture change strategies with business partners to achieve organizational directional ... D rives patient experience quality improvement programs, in partnership with key stakeholders. * P ...
Patient Experience Business Partner
Warner Robins, GA · On-site
$16.75 - $21.50/hr
C o-designs culture change strategies with business partners to achieve organizational directional ... D rives patient experience quality improvement programs, in partnership with key stakeholders. * P ...
Lead product strategy across DSS Platform-enabled initiatives: Shape cross-platform priorities ... Bachelor's degree or the equivalent combination of education and experience is required. * 12 - 15 ...
Lead product strategy across DSS Platform-enabled initiatives: Shape cross-platform priorities ... Bachelor's degree or the equivalent combination of education and experience is required. * 12 - 15 ...
Crypto Strategy Lead
California, MO · On-site
Who You Are * 5+ years of experience in strategy , with a focus on Web3 or blockchain technology ... Apply now and lead the charge in bringing decentralized AI inference to the global stage--supported ...
Crypto Strategy Lead
California, MO · On-site
Who You Are * 5+ years of experience in strategy , with a focus on Web3 or blockchain technology ... Apply now and lead the charge in bringing decentralized AI inference to the global stage--supported ...
COORD - PATIENT EXPERIENCE
Laredo, TX · On-site
The Patient Experience Coordinator functions collaboratively with members of DHL management to identify and monitor patient experience strategies. Utilizes patient experience data collection ...
COORD - PATIENT EXPERIENCE
Laredo, TX · On-site
The Patient Experience Coordinator functions collaboratively with members of DHL management to identify and monitor patient experience strategies. Utilizes patient experience data collection ...
UX Strategy Senior Manager
Mclean, VA · On-site
$200K - $250K/yr
The UX Strategy Senior Manager will set the vision for how our audiences engage with our brand ... This individual will lead a multidisciplinary UX team, establish experience standards and design ...
UX Strategy Senior Manager
Mclean, VA · On-site
$200K - $250K/yr
The UX Strategy Senior Manager will set the vision for how our audiences engage with our brand ... This individual will lead a multidisciplinary UX team, establish experience standards and design ...
Organizational Strategy Lead
Chicago, IL · On-site
As an Organizational Strategy Lead within the Client Onboarding & Service team, you will support ... Bachelor's degree * 10 years of industry experience in program management and change management ...
Organizational Strategy Lead
Chicago, IL · On-site
As an Organizational Strategy Lead within the Client Onboarding & Service team, you will support ... Bachelor's degree * 10 years of industry experience in program management and change management ...
Director of Patient Experience: • Lead patient experience strategy and improvement efforts across the organization by developing, implementing, and monitoring action plans that support measurable ...
Director of Patient Experience: • Lead patient experience strategy and improvement efforts across the organization by developing, implementing, and monitoring action plans that support measurable ...
Patient Experience Strategy Lead information
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Director of UX Strategy
Manhattan, NY
thelab
• Marketing • 51 - 200 employees51 - 200 employees
$160K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 29 days ago
Job description
Director of UX Strategy
Seniority: Director Level
We're looking for a UX-first leader who applies CX strategy thinking across ecommerce, B2B platforms, and digital products along customer journey touchpoints.
This is both a director and an execution role. You'll provide UX direction to the team, help shape design decisions, and apply feedback directly to UX/UI prototypes, ensuring the work reflects a clear, research-grounded point of view. You'll also own the execution of prioritization and roadmap deliverables, synthesizing input from research/analytics, business owners, and design into documented directions the full team can build from. We need someone who can support and communicate "why it works" to clients and cross-functional disciplines.
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The day to day spans these core responsibilities:
Strategy & Execution
- Partner with teams to build a design-informed product roadmap that balances creative vision with business goals
- Engage design as an input to early-stage planning
- Document design strategy, rationale, and key decisions for team alignment
- Support the team from strategic UX thinking to tactical design executions
Research + Analytics Integration
- Lead research synthesis workshops translate raw customer data into actionable design directions
- Build CX journey maps and identify audience use cases
- Support clients and designers in understanding the connection between research findings and design decisions
Client Communication & Presentations
- Lead UX thinking and articulate design decisions, grounded in research and strategy
- Lead discovery calls and strategic workshops to uncover true customer needs
- Establish success metrics with clients upfront; report on design impact post-launch
Domain Expertise
- Develop deep ecommerce expertise (conversion optimization, funnel clarity, personalization, product discovery)
- Help build secondary B2B experiences (user adoption, workflow clarity, enterprise workflows)
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Required Experience
- 6+ years in design execution, product strategy, and UX leadership roles
- An expert in ecomm and B2B digital products
- Proven track record managing stakeholder relationships and presenting to senior leadership
- Strong research literacy and ability to synthesize analytics, user research from findings to strategy
- Portfolio or case studies demonstrating both execution and strategic thinking
- Excellent communication skills: explain design rationale clearly to non-designers and clients
- Comfortable with ambiguity - can shape direction without requiring perfect specs upfront
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Nice-to-Have
- Experience with design systems and how to maintain consistency at scale
- AI/automation fluency - curious about design-to-code tools and research synthesis with AI
- Conversion optimization background
- Data analysis skills - can interpret metrics and identify patterns
- Workshop facilitation experience
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Team Structure
You'll be joining a design department with:
- Executive Creative Director focused on vision, culture, and strategic positioning
- UX/UI Design Director focused on design systems and visual consistency
- CX Design Director focused on customer journeys and experience execution
- Copy + Content Director
- Team of multi-disciplinary designers
- Data + Analytics Lead
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What We Offer
Culture
- Creative excellence with space to do your best work
- True work-life balance
- Collaborative team of UX designers, strategists, and developers
Benefits
- Salary: $160,000/year
- Comprehensive health, dental, vision insurance
- 401(k) with company match
- Unlimited PTO
- Hybrid work Tues-Thurs in Madison Square Office
- Latest UX tools and technology
About thelab
Sourced by ZipRecruiter
Industry
Marketing
Company size
51 - 200 Employees
Headquarters location
NY, US
Year founded
2002