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Patient Engagement Lead Jobs (NOW HIRING)

AbbVie

Associate Director, Patient Engagement

Mettawa, IL · On-site

$141K/yr

Lead the migration of a large-scale patient engagement platform from an external vendor environment to an internal AbbVie-hosted model; managing timeline, risk, scope, and business readiness end-to ...

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How much do patient engagement lead jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for patient engagement lead in the United States is $27.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $32.21 per hour, depending on experience, location, and employer.

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Patient Engagement Lead Pharmacy Technician

Louisville, KY • On-site

Baptist Health
Health Care and Social Assistance • 10K+ employees
Learn more about Baptist Healthexternal

$17.25 - $21.25/hr

Full-time

Posted 24 days ago

Key responsibilities

  • Perform prescription order entry, insurance processing, and medication synchronization activities.

  • Coordinate prescription fulfillment and delivery by collaborating with the central pharmacy dispensing team and communicating with patients and caregivers.

  • Assist in training new staff, contribute to team meetings, and support pharmacy operations including workflow supervision and technician competency development.

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

Job description

Summary

The Patient Engagement Lead Pharmacy Technician is responsible for prescription order entry, insurance processing, and patient outreach to coordinate prescription fulfillment and delivery. The Patient Engagement Lead Pharmacy Technician works in a large volume centralized specialty and mail order pharmacy call center setting under pharmacist supervision.
This position plays a key role in pharmacy operations providing excellent service through high quality performance and care. The Patient Engagement Lead Pharmacy Technician functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers. The Patient Engagement Lead Pharmacy Technician is required to perform all tasks in a safe manner consistent with Baptist Health System policies, federal and state pharmacy regulations, and applicable accrediting body standards.
The Patient Engagement Lead Pharmacy Technician is a subject matter expert in medication processing, third party billing, medication synchronization, troubleshooting and resolving complex problems, and has excellent communication and collaboration skills. The Patient Engagement Lead Pharmacy Technician assists the Manager, Central Specialty & Mail Fulfillment with the operational supervision of the central call center pharmacy workflow including pharmacy operations, technician training and technician competency development.

Job Description:

Baptist Health is looking for a Patient Engagement Lead Pharmacy Technician to join our team at the Central Pharmacy in LaGrange, KY.

  • Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.

  • Engages in personal development to stay updated with pharmacy trends related to role and practice setting.

  • Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.

  • Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims.

  • Resolves insurance issues and communicates anticipated prescription delays to patients in a timely manner.

  • Uses available software tools to synchronize patient medication refills.

  • Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.

  • Provides excellent care showing empathy and compassion to patients and caregivers.

  • Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.

  • Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift.

  • Escalates problems to a pharmacist or manager if unable to resolve independently.

  • Assists in training new staff and contributes to team meetings.

  • Takes a leadership role with prescription operational processes including order entry, third party insurance processing, copay assistance, and medication synchronization.

  • Maintains proficiency with pharmacy dispensing software and vendor systems.

  • Maintains proficiency with 340B program requirements and assists with 340B audits and reports.

  • Leads pharmacy technician onboarding activities and training program development.

  • Completes pharmacy technician training and competency assessments.

Minimum Education and Training

  • High School Diploma or equivalent required.

  • Registration with Kentucky Board of Pharmacy upon hire

  • Nationally certified as a pharmacy technician

  • Completion of 340B University or Apexus certification within 6 months of hire

Experience

  • Two years community pharmacy technician experience required

  • Previous call center pharmacy work experience preferred

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

What Baptist Health South Florida employees say

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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