Patient Experience Strategy Lead Jobs (NOW HIRING)

Location

United States (Remote)

Employment Type

Full time

Location Type

Remote

Department

Corporate Development

Compensation

• $140K - $190K Offers Equity

Pay is generally based upon the level, complexity, responsibility, location and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

About OnePay

OnePay is the consumer fintech trusted by millions of Americans to make money better.

Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.

We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.

We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.

But what really sets OnePay apart is how we move. Our customers don’t have time to wait... and neither do we. This place moves fast, and we’re looking for people who are:

• Ready to run
• Hungry and driven by urgency
• Exceptional at what they do, with low ego
• Comfortable operating in motion

The Role

As a Strategy Lead at OnePay, you’ll act as a right hand to leadership - helping define where we should play and why. You’ll spot where the industry is going, translate that into clear business and product priorities, and build the frameworks that guide what we build, buy, or partner for.

If you’re someone who has strong instincts about the future of fintech and the ability to turn ambiguity into crisp strategic direction, this role is built for that.

You will:

• Spot where fintech, AI, and consumer behavior are headed - and turn that into concrete strategic bets and product priorities, and shape them into clear testable experiments
• Develop evaluation frameworks, build business cases / financial modeling, and define the prioritization criteria that determine what OnePay builds, buys, or partners for
• Create clear, compelling narratives for leadership, including board-level work
• Own competitive intelligence - synthesize trends, competitor moves and regulatory signals into strategic recommendations for the executive team
• Lead high visibility strategic initiatives end-to-end, including scoping, execution and measurement, coordinating across cross functional teams
• Help position OnePay externally through industry POVs, research, and key conversations
• Use AI aggressively to move faster, think broader, and produce high-quality output

You Bring

• 7–10+ years of experience across consulting, product / corporate strategy, or venture capital; with at least 3-4 years in fintech, AI or consumer tech
• Consulting background (Bain, BCG, McKinsey, or similar)
• Strong product intuition - you can evaluate ideas critically and frame clear go/no-go recommendations
• Experience advising on or defining strategy for 0-1 products - not necessarily building them
• A clear point of view on where fintech is going
• Excellent problem structuring and communication skills
• High ownership and comfort operating in fast-moving, constantly changing environments

What We Offer

• Competitive base salary, stock options, and health benefits from Day 1
• 401(k) plan with company match
• Remote-friendly (US), flexible time off (FTO), and opportunities for growth
• A high-growth, mission-driven, inclusive culture where your work has real impact

Standard Interview Process

• Initial Interview with Talent Partner
• Technical or Hiring Manager Interview
• Team Interview
• Executive Interview
• Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Compensation Range: $140K - $190K