Patient Experience Improvement Manager Jobs (NOW HIRING)

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

The Continuous Improvement Manager is a key operational leader responsible for making Run-To-Target (RTT) a core way of working across plant operations. RTT is PepsiCo’s continuous improvement system that blends coaching, standard work, and loss elimination to drive sustainable performance. In this role, you will own the deployment, sustainment, and evolution of RTT—ensuring it is fully embedded into the Integrated Work System (IWS), frontline routines, and leadership behaviors.

This is a highvisibility, highimpact role that strengthens operational capability, builds accountability, and shapes plant culture. The Continuous Improvement Manager partners closely with the Plant Director, plant leadership teams, Pod RTT Lead, and frontline teams to deliver today’s results while building tomorrow’s capability. This role is also a strong development feeder for future Plant Director opportunities.

• Partners directly with RTT Execution team to standardize practices within the plant, and align on how to lead the program locally
• Coordinates with RTT Managers across the Pod to share best practices and learnings across Plants
• Actively coaches line teams to empower individuals to make decisions and drive ownership
• Works with the line Triad to help proactively drive solutions and improve in-plant practices in the frame of RTT
• Own and lead the governance of the “One Best Way” program, setting the strategic direction for operational excellence in partnership with the Plant Director and POD RTT leadership
• Partner with Plant Director and POD RTT leader to incorporate RTT standards and drive alignment on operational priorities
• Integrate RTT methodologies and principles into daily operations, ensuring all processes align with best practices and continuous improvement is embedded as a core value
• Deliver in-plant initiatives and support the development of standards, leveraging guidance from Pod and Sector Leaders to drive RTT principles across the plant
• Build capability within plant by actively coaching team members on processes, standards, and ways of working that drive “One Best Way”
• Empower employees and drive ownership, leading with a coach mindset to foster a culture of safety and operational excellence
• Monitor and evaluate the performance of processes, identifying areas for improvement and ensuring ongoing alignment with RTT standards
• Facilitate the sharing of best practices and lessons learned across plants and Pods to drive consistency and improvement
• Promote a culture of safety, ensuring all activities adhere to safety standards and RTT principles

Compensation and Benefits:

• The expected compensation range for this position is between $93,500 - $156,450.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Bonus based on performance and eligibility target payout is 12% of annual salary paid out annually.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Required

• Experience in a manufacturing or production environment
• Strong understanding of safety, quality, and operational standards
• Ability to lead and influence without formal authority
• Strong communication, organization, and problemsolving skills
• Willingness to take accountability for shift or line performance
• Experience as a lead operator, team lead, or similar frontline leadership role
• Experience with daily management systems (DDS, tier meetings, etc.)
• Knowledge of continuous improvement, IWS, or Lean concepts
• Demonstrated coaching ability and skill in giving actionable feedback

Preferred

• Bachelor’s degree in Industrial, Mechanical, Chemical, Electrical Engineering, or related field
• 5+ Years experience in manufacturing, operations, process improvement, or operational excellence
• Strong understanding of production processes and performance metrics
• Experience in beverage, food, or CPG manufacturing
• Bottling, canning, or BIB line experience
• Technical or engineering background
• Indefinite right to work in the U.S. and a valid driver’s license

Leadership & People Skills

• Strong leadership presence with the ability to drive change
• Excellent verbal, written, and interpersonal communication skills
• Skilled in coaching, facilitation, and teambased decision making
• Ability to give and receive constructive feedback that leads to measurable improvement

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.
Please view our Pay Transparency Statement. 

Required

• Experience in a manufacturing or production environment
• Strong understanding of safety, quality, and operational standards
• Ability to lead and influence without formal authority
• Strong communication, organization, and problemsolving skills
• Willingness to take accountability for shift or line performance
• Experience as a lead operator, team lead, or similar frontline leadership role
• Experience with daily management systems (DDS, tier meetings, etc.)
• Knowledge of continuous improvement, IWS, or Lean concepts
• Demonstrated coaching ability and skill in giving actionable feedback

Preferred

• Bachelor’s degree in Industrial, Mechanical, Chemical, Electrical Engineering, or related field
• 5+ Years experience in manufacturing, operations, process improvement, or operational excellence
• Strong understanding of production processes and performance metrics
• Experience in beverage, food, or CPG manufacturing
• Bottling, canning, or BIB line experience
• Technical or engineering background
• Indefinite right to work in the U.S. and a valid driver’s license

Leadership & People Skills

• Strong leadership presence with the ability to drive change
• Excellent verbal, written, and interpersonal communication skills
• Skilled in coaching, facilitation, and teambased decision making
• Ability to give and receive constructive feedback that leads to measurable improvement