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Patient Experience Improvement Manager Jobs (NOW HIRING)

PSG

CONTINUOUS IMPROVEMENT MANAGER

Mansfield, OH · On-site

$89K - $120K/yr

Experience with multiple revenue recognition methods (e.g., percentage of completion accounting). Key words: continuous improvement manager process lean manufacturing six sigma kaizen efficiencies

Mirion

Continuous Improvement Manager

Norfolk, VA · On-site

$91K - $122K/yr

Continuous Improvement Manager The Continuous Improvement Manager is responsible for leading ... Experience working within FDA-regulated or ISO 13485 environments. * Demonstrated success leading ...

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How much do patient experience improvement manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for patient experience improvement manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What does a patient experience improvement manager do?

A Patient Experience Improvement Manager is responsible for developing and implementing strategies to enhance the overall experience of patients within a healthcare facility. They analyze patient feedback, identify areas for improvement, and collaborate with staff to address concerns and improve service quality. Their goal is to ensure that patients feel heard, respected, and satisfied with their care throughout their healthcare journey. This role often involves training staff, monitoring patient satisfaction metrics, and leading initiatives to create a more patient-centered environment.

What are the key skills and qualifications needed to thrive as a patient experience improvement manager?

To thrive as a Patient Experience Improvement Manager, you need expertise in healthcare operations, data analysis, and quality improvement methodologies, often backed by a bachelor's or master's degree in healthcare administration or a related field. Familiarity with tools like patient satisfaction survey platforms, Lean Six Sigma, and electronic health record (EHR) systems is typically required. Exceptional communication, problem-solving, and leadership skills help build relationships and drive positive change across teams. These competencies are crucial for designing effective strategies that enhance patient satisfaction and overall care quality.

How does a patient experience improvement manager typically collaborate with clinical and administrative teams to enhance patient satisfaction?

A Patient Experience Improvement Manager regularly partners with both clinical staff (such as nurses and physicians) and administrative teams to identify pain points in the patient journey and implement solutions. This collaboration often involves leading cross-functional meetings, analyzing patient feedback, and developing training programs to address service gaps. By fostering open communication and aligning improvement initiatives with hospital goals, the manager ensures that every department plays a role in elevating patient satisfaction. Building strong relationships across teams is essential to drive sustainable, system-wide improvements.

What cities are hiring for Patient Experience Improvement Manager jobs?

Cities with the most Patient Experience Improvement Manager job openings:

What are popular job titles related to Patient Experience Improvement Manager jobs?

For Patient Experience Improvement Manager jobs, the most frequently searched job titles are:

Patient Experience Manager

Riverdale, GA • On-site

Southern Regional Medical Center
Health Care and Social Assistance • 1 - 5K employees
Learn more about Southern Regional Medical Centerexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
Shift's Available: Days
Employment Type: Full Time
Hours: 8 hours
Location: Southern Regional Medical Center - Riverdale, GA
We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement.
Responsibilities
Essential Duties and Responsibilities (includes, but not limited to):
  • Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions.
  • Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization.
  • Communicates all requirements and commitments for each project.
  • Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals.
  • Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders.
  • Serves as a change agent on patient experience.
  • Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan.
  • Adopts a proactive approach to identify risk to plan success.
  • Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences.
  • In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance.
  • Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work.
  • Leads, facilitates, or participates in facility and facilities within region's patient experience teams and improvement activities as assigned or approved by director.
  • Supports other teams' work in relation to patient experience outcomes, and supports integration of process improvements across system.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting
2. Bachelor's Degree in Business, Healthcare or a related field, preferred.
3. Must have excellent communication and presentation skills - written and oral
4. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.
5. Must effectively manage time, and operate as a self-starter by being proactive and assertive.
6. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
7. Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.
8. Strong computer literacy and software experience - Word, PowerPoint, Excel, Adobe Acrobat.
9. Ability to travel to all entity locations throughout the geographic service area.
Here are some of the benefits of working at Prime Healthcare:
  • Health, dental, and vision insurance options
  • Paid vacation, sick time and holidays
  • Bereavement leave, FMLA and other leave options
  • Employer 401K options
  • Tuition reimbursement options
  • Life, disability, and other insurance options
  • Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/
#LI-HM1
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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