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Patient Experience Consulting Jobs in Indiana (NOW HIRING)

Walgreens

Pharmacy Manager

Schererville, IN · On-site

$67.05 - $90.55/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

New

Walgreens

Pharmacy Manager

Avon, IN · On-site

$67.05 - $90.55/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

Walgreens

Pharmacy Manager

Newburgh, IN · On-site

$67.05 - $90.55/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

Walgreens

Pharmacy Manager

Portage, IN · On-site

$59.75 - $70.25/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

New

Walgreens

Pharmacy Manager

Indianapolis, IN · On-site

$62.25 - $73/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

Walgreens

Pharmacy Manager

Carmel, IN · On-site

$67.05 - $90.55/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

Walgreens

Pharmacy Manager

Indianapolis, IN · On-site

$62.25 - $73/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

Walgreens

Pharmacy Manager

Indianapolis, IN · On-site

$62.25 - $73/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

Walgreens

Pharmacy Manager

Portage, IN · On-site

$59.75 - $70.25/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

New

Walgreens

Pharmacy Manager

Indianapolis, IN · On-site

$62.25 - $73/hr

Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and ...

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Patient Experience Consulting information

What is patient experience consulting?

Patient experience consulting is a specialized service that helps healthcare organizations improve the quality of care from the patient's perspective. Consultants in this field analyze current practices, gather patient feedback, and develop strategies to enhance communication, comfort, and satisfaction throughout a patient's healthcare journey. Their work often includes staff training, process improvement, and implementation of best practices to create a more patient-centered environment. Ultimately, the goal is to improve patient outcomes and foster loyalty by making healthcare experiences more positive and effective.

What are some common challenges faced by patient experience consultants when implementing improvement initiatives in healthcare settings?

Patient Experience Consultants often encounter challenges such as resistance to change from staff, balancing patient needs with operational constraints, and aligning diverse stakeholder priorities. Successfully implementing initiatives requires strong communication, effective data analysis, and the ability to foster collaboration between clinical teams, administration, and patients. Consultants must be adaptable, empathetic, and proactive in addressing concerns to ensure sustainable improvements in patient care and satisfaction.

What are the key skills and qualifications needed to thrive as a patient experience consultant, and why are they important?

To thrive as a Patient Experience Consultant, you need expertise in healthcare operations, patient satisfaction metrics, and typically a background in healthcare administration or a related field. Familiarity with patient survey tools like Press Ganey, CRM systems, and quality improvement methodologies such as Lean or Six Sigma is often required. Exceptional interpersonal skills, problem-solving abilities, and strong communication are vital for engaging stakeholders and driving organizational change. These skills are essential for identifying improvement opportunities and implementing strategies that enhance the overall patient experience in healthcare settings.

What is the difference between Patient Experience Consulting vs Patient Experience Coordinator?

AspectPatient Experience ConsultingPatient Experience Coordinator
CredentialsTypically requires healthcare, business, or related degrees; certifications like CPHQ or patient experience certificationsOften requires healthcare or customer service experience; certifications are less common
Work EnvironmentConsults with healthcare organizations, analyzes data, develops strategiesWorks directly within healthcare facilities, interacts with patients and staff
Employer & Industry UsageConsulting firms, healthcare organizations, hospitalsHospitals, clinics, healthcare providers

Patient Experience Consulting involves analyzing and improving patient satisfaction at a strategic level, often working with multiple organizations. In contrast, a Patient Experience Coordinator focuses on implementing patient experience initiatives within a specific healthcare facility, directly engaging with patients and staff to enhance service quality.

What are popular job titles related to Patient Experience Consulting jobs in Indiana?

For Patient Experience Consulting jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Experience Consulting jobs in Indiana look for?

The top searched job categories for Patient Experience Consulting jobs in Indiana are:

Patient Experience Consulting jobs near you
Infographic showing various Patient Experience Consulting job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Pharmacy Manager - Sign-On Bonus Available

Walgreens

Indianapolis, IN • On-site

$62 - $73/hr

Full-time

Re-posted 16 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,226 frontline employees who took The Breakroom Quiz

98th of 113 rated pharmacies

Job description

Job Summary:
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities:
Patient Experience
  • Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
  • Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
  • Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
Operations
  • Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
  • Reviews, interprets, and accurately dispenses prescribed medications, as required.
  • Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote the efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions. Responsible for opening and closing the pharmacy and shift changes.
  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present.
  • Collaborates with Store Manager to define and develop new strategic business opportunities.
  • Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Supports pharmacy staff and patients with information technology. Finds opportunities to improve productivity
  • Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits.
  • Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions. diagnostic testing, disease state management and other healthcare services.
  • Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services
  • Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines
  • Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy.
  • Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers.)
People & Performance Management
  • Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws.
  • Partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Manages pharmacy staff performance by overseeing the training of pharmacy staff (e.g., using the correct processes and tools) and conducting formal performance reviews.
  • Identifies high potential team members and proactively collaborates with Store Manager to manage career progression.
  • Addresses employee relations concerns. Maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationship.
Training & Personal Development
  • Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and Walgreens publications and communications. Maintains awareness of developments in retail and management areas and pursues best practices to enhance business acumen and pharmacy performance.
  • Completes education credits and training, including learning modules, as required by the Company
  • Seeks professional development by monitoring own performance, solicits constructive feedback, and leverages Healthcare Supervisor and Store Manager as mentors and coaches.
Communications
  • Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Business Performance Management
  • Analyzes performance data including pharmacy financials, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Identifies pharmacy performance trends and opportunities for improvement.
Business Planning
  •    Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community

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