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Patient Experience Consulting Jobs in Indiana (NOW HIRING)

MyEyeDr.

Patient Service/Front Desk Coordinator

Columbus, IN · On-site

$15.25 - $20/hr

... Consultants and Optometric Technicians (Varies by office needs) * Collaborate with doctor(s) and team members to provide seamless patient experience About You * Experience in a front desk, reception ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Carmel, IN

$15.50 - $20.25/hr

... Consultants and Optometric Technicians (Varies by office needs) * Collaborate with doctor(s) and team members to provide seamless patient experience About You * Experience in a front desk, reception ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Columbus, IN

$15.25 - $20/hr

... Consultants and Optometric Technicians (Varies by office needs) * Collaborate with doctor(s) and team members to provide seamless patient experience About You * Experience in a front desk, reception ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Mishawaka, IN · On-site

$15 - $19.75/hr

... Consultants and Optometric Technicians (Varies by office needs) * Collaborate with doctor(s) and team members to provide seamless patient experience About You * Experience in a front desk, reception ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Carmel, IN · On-site

$15.50 - $20.25/hr

... Consultants and Optometric Technicians (Varies by office needs) * Collaborate with doctor(s) and team members to provide seamless patient experience About You * Experience in a front desk, reception ...

Gehc

Consulting Manager

Terre Haute, IN · On-site

$128K - $193K/yr

The Command Center Software, "Tiles", are used to dynamically optimize coordination of patient care ... Uses technical experience andexpertisefor data analysis to support recommendations. Leverages ...

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Patient Experience Consulting information

What are some common challenges faced by patient experience consultants when implementing improvement initiatives in healthcare settings?

Patient Experience Consultants often encounter challenges such as resistance to change from staff, balancing patient needs with operational constraints, and aligning diverse stakeholder priorities. Successfully implementing initiatives requires strong communication, effective data analysis, and the ability to foster collaboration between clinical teams, administration, and patients. Consultants must be adaptable, empathetic, and proactive in addressing concerns to ensure sustainable improvements in patient care and satisfaction.

What are the key skills and qualifications needed to thrive as a patient experience consultant, and why are they important?

To thrive as a Patient Experience Consultant, you need expertise in healthcare operations, patient satisfaction metrics, and typically a background in healthcare administration or a related field. Familiarity with patient survey tools like Press Ganey, CRM systems, and quality improvement methodologies such as Lean or Six Sigma is often required. Exceptional interpersonal skills, problem-solving abilities, and strong communication are vital for engaging stakeholders and driving organizational change. These skills are essential for identifying improvement opportunities and implementing strategies that enhance the overall patient experience in healthcare settings.

What is the difference between Patient Experience Consulting vs Patient Experience Coordinator?

AspectPatient Experience ConsultingPatient Experience Coordinator
CredentialsTypically requires healthcare, business, or related degrees; certifications like CPHQ or patient experience certificationsOften requires healthcare or customer service experience; certifications are less common
Work EnvironmentConsults with healthcare organizations, analyzes data, develops strategiesWorks directly within healthcare facilities, interacts with patients and staff
Employer & Industry UsageConsulting firms, healthcare organizations, hospitalsHospitals, clinics, healthcare providers

Patient Experience Consulting involves analyzing and improving patient satisfaction at a strategic level, often working with multiple organizations. In contrast, a Patient Experience Coordinator focuses on implementing patient experience initiatives within a specific healthcare facility, directly engaging with patients and staff to enhance service quality.

What is patient experience consulting?

Patient experience consulting is a specialized service that helps healthcare organizations improve the quality of care from the patient's perspective. Consultants in this field analyze current practices, gather patient feedback, and develop strategies to enhance communication, comfort, and satisfaction throughout a patient's healthcare journey. Their work often includes staff training, process improvement, and implementation of best practices to create a more patient-centered environment. Ultimately, the goal is to improve patient outcomes and foster loyalty by making healthcare experiences more positive and effective.

What are popular job titles related to Patient Experience Consulting jobs in Indiana?

For Patient Experience Consulting jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Experience Consulting jobs in Indiana look for?

The top searched job categories for Patient Experience Consulting jobs in Indiana are:

Patient Experience Consulting jobs near you
Infographic showing various Patient Experience Consulting job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Patient Services Manager

Midwest Eye Consultants

Auburn, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Midwest Eye Consultants rating

6.2

Company rating: 6.2 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

18th of 39 rated optical retailers

Job description

POSITION SUMMARY: The Patient Service Manager is responsible for leading and developing the patient service team while overseeing daily front-office operations to ensure exceptional patient experience and efficient practice performance. This position serves as a key leader within the practice, responsible for staff scheduling, performance management, operational standards, and patient service excellence. The Patient Service Manager works closely with the Practice Manager and doctors to support practice growth, achieve key performance indicators, and maintain a positive, patient-focused culture.
POSITION LOCATION: 750 N Grandstaff Dr, Auburn, IN 46706
WHAT WE OFFER:
  • Salary based on relevant knowledge and experience
  • 6.5 paid holidays each year, plus 2 floating holidays
  • Approximately 8 days of Paid Time Off (PTO) during your first year of employment
  • Comprehensive benefits package including medical, dental, vision, and 401(k)
  • Company-paid certification programs that provide opportunities for professional development and wage increases upon successful completion
  • Career advancement opportunities throughout the organization, including pathways into expanded leadership and management roles
  • A supportive team environment focused on growth, development, and exceptional patient care

ESSENTIAL RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Team Leadership: Lead, coach, and develop front-office staff while fostering a positive, patient-focused culture. Create staff schedules, review timecards, support training efforts, and ensure compliance with company policies and attendance expectations.
  • Patient Experience: Oversee patient check-in and check-out processes, manage patient flow, and help resolve service concerns to ensure an exceptional patient experience. Support clinical operations as needed, including chart preparation and patient testing.
  • Operations & Financial Management: Coordinate daily office operations, including end-of-day responsibilities, cash handling, daily deposits, bank runs, insurance filing, claim follow-up, and accounts receivable support. Monitor operational processes to ensure accuracy, efficiency, and financial accountability.
  • Performance & Growth: Monitor and drive key performance indicators (KPIs), uphold operational standards, and identify opportunities to improve team performance, patient satisfaction, and practice efficiency.
  • Compliance & Practice Standards: Ensure compliance with HIPAA, company policies, and regulatory requirements while maintaining a safe, organized, and professional environment for patients and staff.
  • Other Duties: Perform additional responsibilities as assigned by the Practice Manager, Operations Director, and doctors.

EDUCATION AND/OR EXPERIENCE:
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • Previous supervisory or management experience preferred.
  • Experience in healthcare, optometry, ophthalmology, or medical office operations preferred.

COMPETENCIES:
  • Strong leadership, coaching, and team-building skills
  • Excellent organizational, time management, and multitasking abilities
  • Effective problem-solving and decision-making skills
  • Strong interpersonal, written, and verbal communication skills
  • Customer service mindset with a commitment to delivering an exceptional patient experience
  • Ability to build positive working relationships with patients, providers, staff, and support teams
  • Proactive, adaptable, and able to perform effectively in a fast-paced environment
  • Basic understanding of financial, operational, and performance metrics
  • Ability to maintain confidentiality and comply with company policies and regulatory requirements
  • Dependable attendance and flexibility to work occasional evenings and weekends as business needs require

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
  • Physical Activity: Standing for sustained periods of time, Stooping, Grasping, Lifting, Talking, Hearing.
  • Physical requirements: Light work. Must be able to lift up to 15 lbs on a regular basis from floor to waist, 5 lbs from waist to shoulder, and 5 lbs from shoulder to overhead.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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