Insurance Care Coordinator Jobs in Indiana (NOW HIRING)

Job Description

Care Coordinator| Location: Mishawaka

MAKE A DIFFERENCE IN RECOVERY!

Are you passionate about guiding individuals through their recovery journey from substance use disorders? We're looking for a Care Coordinator to join our team on aFull-time

ABOUT US:

Indiana Treatment Centersin partnership with Ascension Recovery Services is dedicated to assisting individuals on their path to recovery from substance use disorders and related mental health challenges.

Our vision?To provide compassionate care, break down barriers, and empower individuals on their journey to recovery.

Position Overview

The Care Coordinator plays a critical role in ensuring a smooth, compliant, and patient-centered experience from admission through discharge and transition of care. This role works closely with Admissions, Clinical, Medical, Recovery Support, and Utilization Review teams to coordinate services, support documentation, and remove barriers to care.

This position is intentionallyflexible by design. Depending on census, staffing, and program priorities, the Care Coordinator may focus primarily onintake coordination,discharge and aftercare planning, or acombination of both. Responsibilities may shift over time to support operational needs while maintaining high-quality patient care.

Essential Duties & Responsibilities

Intake & Admission Coordination (as assigned)

• Support intake workflows by coordinating assessments, documentation, and internal handoffs.
• Partner with Admissions, Nursing, and Clinical teams to ensure timely, accurate intake processes.
• Ensure required consents, screenings, and documentation are completed in accordance with policy and regulatory standards.
• Serve as a welcoming, trauma-informed point of contact for patients during the admission process.

Discharge & Aftercare Coordination (as assigned)

• Coordinate discharge planning in collaboration with clinical and medical teams.
• Arrange aftercare services, referrals, appointments, and follow-up care.
• Facilitate warm handoffs to outpatient providers, residential programs, or community resources.
• Support patients and families (as appropriate) in understanding next steps and ongoing care plans.

Ongoing Care Coordination

• Serve as a coordination point for assigned patients throughout their stay.
• Monitor engagement, attendance, and care milestones; escalate concerns as appropriate.
• Participate in treatment team meetings and contribute to continuity-of-care discussions.
• Collaborate closely with Utilization Review to support authorizations and continued stay needs.

Documentation, Compliance & Quality

• Complete and maintain accurate, timely documentation in the EMR.
• Adhere to HIPAA, confidentiality, and all state, federal, and accreditation requirements.
• Follow organizational policies, workflows, and professional standards.
• Support a trauma-informed, person-centered, recovery-oriented environment at all times.

Qualifications

Required

• High school diploma or equivalent.
• Experience in behavioral health, substance use disorder treatment, healthcare coordination, case management, or a related field.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Comfort working in EMRs and clinical documentation systems.

Preferred

• Associate's or Bachelor's degree in social work, human services, psychology, or a related field.
• Experience in residential or inpatient SUD treatment settings.
• Familiarity with intake, discharge planning, or care coordination workflows.
• Knowledge of trauma-informed care and recovery-oriented systems of care.

Key Competencies

• Patient-centered and service-oriented mindset
• Strong follow-through and attention to detail
• Flexibility and adaptability
• Professional boundaries and ethical judgment
• Collaborative, team-based approach

Work Conditions / Physical & Mental Demands

Environment:

• Indoor residential treatment setting with moderate activity level.

Physical:

• Frequent standing, walking, bending, and lifting up to 50 lbs. with assistance.
• Ability to assist clients in physical tasks and respond to emergencies.

Cognitive/Emotional:

• Ability to prioritize multiple tasks in fast-paced settings.
• Maintain professionalism with clients experiencing withdrawal, emotional distress, or crisis.

Sustain focus for documentation and monitoring responsibilities

Why You'll Love Working Here

The work we do truly changes lives. We recognize the importance of supporting the people who make that impact possible. When you join our team, you're stepping into a place that invests in your growth, wellbeing, and long-term career success.

Comprehensive Benefits & Support

We offer a well-rounded benefits package designed to support you at work and at home, including:

• ICHRA Health Benefit- choose the health plan that best fitsyourneeds, with premium reimbursement
• Dental & Vision Insurance
• Employer-Paid Life Insurance, with optional supplemental coverage
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO)+ paid holidays
• Employee Assistance Program (EAP)
• Clear Career Pathways & Advancement Opportunities
• Safe, Trauma-Informed, Supportive Work Environment
• Modern Facilities & Updated Tools
• Strong, Accessible Leadershipcommitted to your success

Equal Employment Opportunity & Reasonable Accommodations

We are proud to be an equal opportunity employer.We believe that diversity and inclusion strengthen our organization and enhance the quality of care we provide. We are committed to recruiting, developing, and retaining talented team members from a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.