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Patient Experience Associate Jobs in Tennessee (NOW HIRING)

R1

Patient Access Supervisor

Nashville, TN · On-site

$46K - $66K/yr

... experience and revenue cycle performance. Leadership & Team Management * Lead and develop a team of: * Patient Access Supervisors * Administrative Coordinators * Patient Access Associates * Provide ...

R1

Patient Access Supervisor

Nashville, TN

$46K - $66K/yr

... experience and revenue cycle performance. Leadership & Team Management * Lead and develop a team of: * Patient Access Supervisors * Administrative Coordinators * Patient Access Associates * Provide ...

Addison Group

Patient Access Specialist

Chattanooga, TN · On-site

$17 - $21/hr

Previous experience verifying insurance coverage and obtaining prior authorizations is required ... Associate degree or healthcare-related certification is a plus. Perks * Competitive hourly ...

Addison Group

Patient Access Specialist

Chattanooga, TN · On-site

$17 - $21/hr

Previous experience verifying insurance coverage and obtaining prior authorizations is required ... Associate degree or healthcare-related certification is a plus. Perks * Competitive hourly ...

Innovate 32

Associate Dentist

Maryville, TN · On-site

$300K - $600K/yr

Position Summary The Associate Dentist delivers comprehensive general dentistry services to a ... Patient Experience & Case Acceptance * Present treatment plans clearly and confidently to support ...

R1

PRN/AS NEEDED -Patient Access Assoc I

Waverly, TN · On-site

$16 - $21.10/hr

Join R1 , the leading provider of technology-driven solutions that transform the patient experience ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

PRN/AS NEEDED -Patient Access Assoc I

Waverly, TN

$16 - $21.10/hr

Join R1 ,the leadingprovider of technology-driven solutions that transform the patient experience ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Bartlett, TN · On-site

$14.50 - $19.25/hr

No optical experience? No problem! You will be provided training and tools needed to learn about an ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Tennessee?

The most popular types of Patient Experience jobs in Tennessee are:

What are popular job titles related to Patient Experience Associate jobs in Tennessee?

For Patient Experience Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Tennessee look for?

The top searched job categories for Patient Experience Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Patient Experience Associate jobs?

Cities in Tennessee with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Access Supervisor

R1

Nashville, TN • On-site

$46K - $66K/yr

Full-time

Re-posted 15 days ago

R1 RCM rating

6.9

Company rating: 6.9 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

134th of 151 rated financial services

Job description

Patient Access Supervisor (Onsite - Nashville, TN)
Location: Ascension St. Thomas Midtown Hospital
Hours: Monday - Friday 11:30 am - 7pm
Company: R1 RCM
Lead the Front Door of Healthcare
At R1, we're transforming patient experience and helping healthcare organizations operate more efficiently through advanced technology, analytics, and automation.
As a Patient Access Supervisor, you'll lead a high-impact team responsible for one of the most critical parts of the patient's journey-registration and access. This is a key leadership role where you'll influence operations, drive process improvements, and ensure an exceptional patient experience from the very first interaction.
What You'll Do
This role blends team leadership, operational oversight, and strategy to improve both patient experience and revenue cycle performance.
Leadership & Team Management
  • Lead and develop a team of:
    • Patient Access Supervisors
    • Administrative Coordinators
    • Patient Access Associates
  • Provide coaching, performance feedback, and development support
  • Foster a culture of accountability, service, and continuous improvement

Operations & Process Management
  • Oversee daily Patient Access operations across registration and admissions
  • Ensure efficient patient flow, accurate data collection, and proper bed utilization
  • Evaluate workflows and identify opportunities to improve performance

Quality, Compliance & Accuracy
  • Ensure adherence to federal, state, and hospital regulations
  • Oversee billing audit processes and accuracy of patient data
  • Maintain compliance with organizational and regulatory standards

Strategy & Continuous Improvement
  • Partner with senior leadership and cross-functional teams
  • Drive process improvements across the health system
  • Implement best practices to enhance service quality and operational efficiency

Budget & Organizational Support
  • Manage and monitor departmental budgets
  • Support HR-related activities including staffing and performance management
  • Represent Patient Access in leadership meetings and cross-functional initiatives

What You Bring
  • High School Diploma
  • Experience working with patients in a hospital or healthcare setting
  • Strong leadership skills with the ability to motivate and guide teams

Preferred
  • 3+ years of leadership experience in healthcare
  • Strong understanding of Patient Access / Revenue Cycle operations
  • Experience leading process improvement initiatives

Why This Role Stands Out
  • ✅ Lead a multi-level team with real operational impact
  • ✅ Be a key driver of both patient experience and financial performance
  • ✅ Partner directly with hospital leadership and system-wide teams
  • ✅ Join a company at the forefront of healthcare transformation

Why R1?
At R1, we combine the expertise of a global workforce with advanced technology-including AI, analytics, and automation-to make healthcare work better for all.
You'll be part of a team that values:
  • Innovation
  • Collaboration
  • Continuous improvement
  • Real impact on patients and health systems
For this US-based position, the base pay range is $46,738.00 - $66,107.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 5.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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What R1 RCM employees say

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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

Social media

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