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Patient Experience Associate Jobs in Connecticut

baymark

Client Experience & Safety Associate

Hartford, CT · On-site

$16.75 - $22.25/hr

The greeter/patient care monitor may also provide backup coverage to receptionist. Essential Duties ... High school diploma or equivalent with at least 1 years' prior experience in an office/clinic ...

Promeniq

Patient Coordinator

New Haven, CT · On-site

$17 - $23/hr

The Patient Coordinator is instrumental in driving revenue while fostering a Five Star Patient ... Associate or Bachelor's degree preferred. * Minimum of 5 years of direct sales experience with a ...

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Patient Experience Associate information

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
What are the most commonly searched types of Patient Experience jobs in Connecticut? The most popular types of Patient Experience jobs in Connecticut are:
What are popular job titles related to Patient Experience Associate jobs in Connecticut? For Patient Experience Associate jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Patient Experience Associate jobs in Connecticut look for? The top searched job categories for Patient Experience Associate jobs in Connecticut are:
What cities in Connecticut are hiring for Patient Experience Associate jobs? Cities in Connecticut with the most Patient Experience Associate job openings:
Patient Experience Associate jobs near you

Patient Experience Ambassador

Yale New Haven Health

Greenwich, CT • On-site

Full-time

Posted 3 days ago

New

Yale New Haven Health rating

7.3

Company rating: 7.3 out of 10

Based on 232 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
With guidance from the Manager, Guest Services, the Patient Experience Ambassador performs various duties to ensure high-quality guest service to our patients, their families, and visitors. They provide oversight of the first points of entry into the hospital and outpatient locations at all main entrances, including oversight to all entry waiting areas to ensure a clean, safe, and efficiently run environment. They are trained to retrieve and provide patient appointment information via a computer or tablet, maintain the visitor pass policy and procedures, and oversee the patient restriction policy. The Patient Experience Ambassador triages difficult situations that require escalation to supporting departments. They "manage up" all interactions with patients, families, and visitors to ensure the most positive and highest level of patient experience. They are also responsible for identifying and administering the need for varying types of service recovery.
EEO/AA/Disability/Veteran


Responsibilities
  • 1. Performs a wide range of duties to ensure that support and information are available to patients, families, and visitors who are entering all main entrances of the hospital.
    • 1.1 Provides a warm and welcoming greeting to all people entering the hospital, at all main entrances. Determine the needs of patients and guests entering the hospital to meet customer needs.
  • 2. Provides directory, escort, and transport services (specific to Yale New Haven Hospital and St Raphael campuses only).
    • 2.1 Provides wheelchair transports or escorts to patients and guests in a timely manner to their destination throughout the hospital and associated facilities.
  • 3. Oversees amenities for patients and guests including orchestration of service recovery tools. Keeps work areas and lobby clean and neat at all times.
    • 3.1 Provides a variety of info for patients/guests regarding local restaurants, banking, hotels, and shops. Keeps adequate 'Guide to New Haven' on hand for use.
  • 4. Required to provide cross-coverage between YNHH campuses, based on operational need.

Qualifications

EDUCATION

High school graduate or equivalent required. Associate degree in hospitality, human services, social work, or like field preferred. Completion of internally selected YNHH Learning Management courses within first 3 months of starting position.

EXPERIENCE

Minimum of 1 year of experience in the healthcare and/or customer service industry with demonstrated experience in problem-solving and diffusing and handling sensitive issues with minimal supervision. Proven outstanding customer service skills.

SPECIAL SKILLS

Bilingual English and Spanish preferred. Knowledge of proper wheelchair use is preferred. Excellent communication and customer service skills, attention to detail, and physical endurance.

PHYSICAL DEMAND

Ability to lift 40 lbs. and utilize proper body mechanics in moving and lifting patients and files. Extensive pushing, pulling, lifting, and walking.


YNHHS Requisition ID
189766Qualifications:

EDUCATION

High school graduate or equivalent required. Associate degree in hospitality, human services, social work, or like field preferred. Completion of internally selected YNHH Learning Management courses within first 3 months of starting position.

EXPERIENCE

Minimum of 1 year of experience in the healthcare and/or customer service industry with demonstrated experience in problem-solving and diffusing and handling sensitive issues with minimal supervision. Proven outstanding customer service skills.

SPECIAL SKILLS

Bilingual English and Spanish preferred. Knowledge of proper wheelchair use is preferred. Excellent communication and customer service skills, attention to detail, and physical endurance.

PHYSICAL DEMAND

Ability to lift 40 lbs. and utilize proper body mechanics in moving and lifting patients and files. Extensive pushing, pulling, lifting, and walking.

Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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