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Patient Experience Analyst Jobs in Raleigh, NC (NOW HIRING)

ClinDCast LLC

Epic ClinDoc Analyst

Cary, NC · Remote

Experience with Epic SmartForms, SmartLinks, SmartTexts, and flowsheet development . * Knowledge of clinical informatics, healthcare compliance, and patient safety best practices. * Strong analytical ...

IQVIA

Data Analytics Analyst II

Durham, NC · Remote

$56K - $140K/yr

Data Analytics Analyst II The Analytics team within IQVIA's Patient Access & Support Services (PASS ... Experience with Power BI is a plus * A strong analytical record, excellent problem-solving ...

IQVIA

Data Analytics Analyst II

Durham, NC · Remote

$56K - $140K/yr

Data Analytics Analyst II The Analytics team within IQVIA's Patient Access & Support Services (PASS ... Experience with Power BI is a plus * A strong analytical record, excellent problem-solving ...

Danaher

Digital Analyst Internships

Durham, NC

$95K - $112K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... patient lives worldwide through innovation. Our culture celebrates diverse backgrounds and ...

Danaher

Digital Analyst Internships

Durham, NC · On-site

$95K - $112K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... patient lives worldwide through innovation. Our culture celebrates diverse backgrounds and ...

Danaher

Digital Analyst Internships

Raleigh, NC

$95K - $113K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... patient lives worldwide through innovation. Our culture celebrates diverse backgrounds and ...

Danaher

Digital Analyst Internships

Raleigh, NC · On-site

$95K - $113K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... patient lives worldwide through innovation. Our culture celebrates diverse backgrounds and ...

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Showing results 21-40

All JobsPatient Experience Analyst JobsPatient Experience Analyst Jobs in Raleigh, NC

Patient Experience Analyst information

See Raleigh, NC salary details

$15

$24

$43

How much do patient experience analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient experience analyst in Raleigh, NC is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $31.30 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Analyst vs Patient Satisfaction Coordinator?

AspectPatient Experience AnalystPatient Satisfaction Coordinator
Required CredentialsBachelor's degree in healthcare, data analysis, or related field; proficiency in data toolsBachelor's degree; healthcare or customer service background; communication skills
Work EnvironmentHealthcare facilities, data analysis teams, quality improvement departmentsPatient care areas, outpatient clinics, hospital departments
Employer & Industry UsageHospitals, healthcare systems, insurance companiesHospitals, clinics, outpatient centers
Common Search & ComparisonYesYes

The main difference is that Patient Experience Analysts focus on analyzing data to improve overall patient experience through metrics and insights, while Patient Satisfaction Coordinators handle direct patient feedback and coordinate satisfaction initiatives. Both roles aim to enhance patient care but differ in their approach and responsibilities.

What are some common challenges faced by a patient experience analyst, and how can they be addressed?

Patient Experience Analysts often face the challenge of translating patient feedback into actionable improvements while balancing the needs and constraints of clinical staff and hospital administration. Data can sometimes be incomplete or difficult to interpret, requiring strong analytical and communication skills to present clear insights. Building strong relationships with both patients and internal teams is essential to ensure that recommendations are implemented effectively. Staying current with healthcare regulations and best practices also helps address these challenges and drive meaningful change.

What are the key skills and qualifications needed to thrive as a patient experience analyst?

To thrive as a Patient Experience Analyst, you need strong analytical skills, experience with data collection and interpretation, and a background in healthcare administration or a related field. Familiarity with patient satisfaction survey tools, data visualization software (such as Tableau or Power BI), and electronic health records systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for collaborating with healthcare teams and translating data into actionable insights. These skills ensure that patient feedback is effectively analyzed and used to improve healthcare quality and satisfaction.

What is a patient experience analyst?

A Patient Experience Analyst is a healthcare professional who collects, analyzes, and interprets data related to patients' experiences within a healthcare facility. They identify trends and areas for improvement by reviewing surveys, feedback, and other metrics to enhance patient satisfaction and quality of care. Their work helps healthcare organizations implement strategies to improve communication, service delivery, and overall patient outcomes.
What are popular job titles related to Patient Experience Analyst jobs in Raleigh, NC? For Patient Experience Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Experience Analyst jobs in Raleigh, NC look for? The top searched job categories for Patient Experience Analyst jobs in Raleigh, NC are:
Patient Experience Analyst jobs near you

Supervisor Outpatient Access Center

UNC Health Careers

Morrisville, NC • On-site

$26.85 - $38.61/hr

Other

Posted 7 days ago

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

The HCS Outpatient Access Center Supervisor manages the day to day operations of the Outpatient Access Center. This position provides supervision and direction to a team of outpatient access specialists who are skilled in customer service and critical thinking in a fast-paced environment. Responsibilities include candidate selection, staff counseling and coaching, and distributing workload. Employees in this class are considered experts within the area of assignment (professional relations, scheduling, referrals) and provide assistance to both subordinates and other staff. Additionally, the Outpatient Access Center Operations Supervisor is responsible for ensuring processes are conducted efficiently and in a high quality manner to meet a high level patient experience, departmental and organizational goals, and the health care needs of all the patients we serve. They ensure call center operations adhere to departmental and organizational protocols and patient privacy regulations.Description of Job Responsibilities, Modified
1.Manages department HR function related to staff recruitment, hiring, orientation, and training. Conducts performance evaluations and employee discipline in accordance with UNCHCS policies and procedures. Maintains employee attendance records and approves timecards.  
2.Manages staff relations including performance management, staff satisfaction, and conflict management.  
3.Works with the Staff Development Specialist to ensure new or revised procedures are documented and ensures staff are aware of these procedures and are able to demonstrate competency upon completion of initial orientation and ongoing QA reviews.  
4. Manage team projects and participate on intra-departmental projects. Lead or serve on recurring task force teams, project workgroups, special projects, and regular leadership meetings. Develops and implements process improvement plans.  
5. Serve as internal and external representation and leadership role with stakeholders across the health care system.  
6. Ensures that all patient and provider complaints are resolved in a timely manner with favorable solutions.  
7. Develops policies and procedures to accomplish objectives. Communicates changes to existing policies and procedures. Responsible for continuous improvement to processes, development and documenting workflow plans.  
8. Establishes priorities within the unit supervised establishes work schedules, organizes and directs the flow of work. Adjusts individual assignments to meet the needs of the unit.  
9. Provides input to departmental budget process and monitors to ensure fiscal accountability. May establish work unit operational budget.  
10. Operational supervision and responsibility of all processes for a wide variety of services for the UNCHCS as well as external health care facilities we maintain contracts with to meet goals related to value care patient populations, patient engagement, patient experience, provider relations/referrals, patient care, and customer service satisfaction. Resolves work problems utilizing operational, technical, and program knowledge.  
11. Performs routine and ad hoc analyses, audits, reporting, and workflow studies as required to ensure operational efficiency and departmental readiness for growth. Specialty reporting required for tracking and trending, and forecasting staffing needs.  
12. Keeps leadership team informed of departmental operations related to HR, training, metrics, and staff performance and needs. Work with a variety of different departments related to the individual services provided including System Enterprise Services such as ISD, Telecom, PQI, Privacy Office, HIM, PLC, and Revenue Cycle, and also individual clinic leadership teams from all UNCHCS entities.  
13. Assists with developing specific departmental standards and objectives which directly support the achievement of UNCHCS organizational access goals.  


Education Requirements, Modified
High School Diploma or GED. Associates degree preferred.  
, Modified
Professional Experience Requirements, Modified
At least two years of supervisory experience; work experience in a healthcare setting strongly preferred.  
Other Information
Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Center - CASI

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $26.85 - $38.61 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No


This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.


Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Employment Type:

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