Patient Experience Analyst Jobs in Raleigh, NC (NOW HIRING)

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a strategic, high-agency Product Manager to drive patient-facing digital experiences across Labcorp's ecosystem (web, mobile, and Patient Service Center experiences) in Durham, NC.

Work Schedule: Monday- Friday 9:00 a.m. to 5:00 p.m. Overtime required as needed

This role contributes to overall product strategy and leads the translation of that strategy into clear product vision, design, and execution. You will serve as a primary point of contact for business stakeholders within your application area, ensuring alignment between business goals, patient needs, and delivered product outcomes.

You will think holistically about the patient experience while balancing operational efficiency, leveraging data, insights, and market awareness to guide decisions and deliver meaningful value.

Job Responsibilities

• Contribute to product strategy and vision aligned to enterprise and patient experience goals
• Support development and maintenance of product roadmaps aligned to that strategy
• Translate strategy into clear product concepts, designs, and execution plans informed by data, user insights, and market analysis

• Champion a patient-first mindset and design intuitive, accessible, end-to-end experiences
• Incorporate patient, operational, and business insights along with competitive and market best practices

• Lead translation of product vision into detailed designs for execution teams
• Collaborate closely with Engineering, UX, and business stakeholders to deliver intended experience and business value at pace
• Prepare and present product concepts, designs, and recommendations to drive stakeholder alignment

• Define and own KPIs tied to patient engagement, satisfaction, and business outcomes
• Use performance data to inform prioritization, identify trends, and drive continuous improvement

• Communicate product direction, decisions, and recommendations clearly to stakeholders
• Gather requirements, explain tradeoffs, and translate technical concepts for non-technical audiences

• Stay informed on healthcare trends, consumer technologies, and competitive landscape to inform product direction

Minimum Qualifications

• Bachelor's degree required (or equivalent experience)

Preferred Qualifications

• 4 or more years of experience in a Product Manager role working with complex digital products

Additional Job Standards

• Demonstrated experience contributing to product strategy and translating strategy into execution
• Strong understanding of product development processes and Agile methodologies
• Excellent communication skills with the ability to present technical and non-technical concepts clearly
• Strong analytical and decision-making skills grounded in data and insights
• Experience collaborating across cross-functional teams and influencing outcomes
• Experience developing and managing product roadmaps and KPIs
• Demonstrated ability to leverage AI tools to enhance product development, team productivity, and/or customer experience
• Familiarity with tools such as JIRA and Confluence
• Experience in healthcare, digital health, or patient-facing products preferred
• Understanding of modern web/mobile technologies, APIs, and digital experience platforms

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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