ZipRecruiter

Log In

1

Patient Experience Analyst Jobs in Raleigh, NC (NOW HIRING)

Ivy Rehab Network

Patient Coordinator

Garner, NC · On-site

$15.25 - $20.25/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a ...

Ivy Rehab Network

Patient Coordinator

Cary, NC · On-site

$15.75 - $21/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a ...

Ivy Rehab Network

Patient Coordinator

Cary, NC

$15.75 - $21/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a ...

Centerwell

Pharmacy Senior CX Professional

Raleigh, NC · On-site

Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS, HOS, and other voice-of-the-customer sources. * Summarize quantitative and qualitative data into ...

CenterWell

Pharmacy Senior CX Professional

Raleigh, NC · On-site

Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS, HOS, and other voice-of-the-customer sources. * Summarize quantitative and qualitative data into ...

Oshi Health

Patient Financial Services Specialist

Raleigh, NC · On-site +1

$17.50 - $23.25/hr

Analyze patient billing trends and recurring issues to identify opportunities for process improvement and enhance the patient's financial experience. * Collaborate with Eligibility & Benefits ...

AccessPT

Patient Care Representative

Raleigh, NC · Remote

$15/hr

You must provide a world-class customer service experience while executing the intake and ... Pressure, Analyzing Information, Multi-tasking, Documentation Skills, Organizational Skills ...

Metabolon, Inc.

Sales Operations Analyst

Raleigh, NC · On-site

Experience analyzing sales performance, pipeline health, forecast accuracy, revenue trends, and ... Leveraging one of the world's most diverse and rich patient data sets, Metabolon is equipped to ...

Metabolon, Inc.

Sales Operations Analyst

Raleigh, NC · On-site

Experience analyzing sales performance, pipeline health, forecast accuracy, revenue trends, and ... Leveraging one of the world's most diverse and rich patient data sets, Metabolon is equipped to ...

next page

Showing results 1-20

All JobsPatient Experience Analyst JobsPatient Experience Analyst Jobs in Raleigh, NC

Patient Experience Analyst information

See Raleigh, NC salary details

$15

$24

$43

How much do patient experience analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient experience analyst in Raleigh, NC is $24.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $31.30 per hour, depending on experience, location, and employer.

What is the difference between Patient Experience Analyst vs Patient Satisfaction Coordinator?

AspectPatient Experience AnalystPatient Satisfaction Coordinator
Required CredentialsBachelor's degree in healthcare, data analysis, or related field; proficiency in data toolsBachelor's degree; healthcare or customer service background; communication skills
Work EnvironmentHealthcare facilities, data analysis teams, quality improvement departmentsPatient care areas, outpatient clinics, hospital departments
Employer & Industry UsageHospitals, healthcare systems, insurance companiesHospitals, clinics, outpatient centers
Common Search & ComparisonYesYes

The main difference is that Patient Experience Analysts focus on analyzing data to improve overall patient experience through metrics and insights, while Patient Satisfaction Coordinators handle direct patient feedback and coordinate satisfaction initiatives. Both roles aim to enhance patient care but differ in their approach and responsibilities.

What are some common challenges faced by a patient experience analyst, and how can they be addressed?

Patient Experience Analysts often face the challenge of translating patient feedback into actionable improvements while balancing the needs and constraints of clinical staff and hospital administration. Data can sometimes be incomplete or difficult to interpret, requiring strong analytical and communication skills to present clear insights. Building strong relationships with both patients and internal teams is essential to ensure that recommendations are implemented effectively. Staying current with healthcare regulations and best practices also helps address these challenges and drive meaningful change.

What are the key skills and qualifications needed to thrive as a patient experience analyst?

To thrive as a Patient Experience Analyst, you need strong analytical skills, experience with data collection and interpretation, and a background in healthcare administration or a related field. Familiarity with patient satisfaction survey tools, data visualization software (such as Tableau or Power BI), and electronic health records systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for collaborating with healthcare teams and translating data into actionable insights. These skills ensure that patient feedback is effectively analyzed and used to improve healthcare quality and satisfaction.

What is a patient experience analyst?

A Patient Experience Analyst is a healthcare professional who collects, analyzes, and interprets data related to patients' experiences within a healthcare facility. They identify trends and areas for improvement by reviewing surveys, feedback, and other metrics to enhance patient satisfaction and quality of care. Their work helps healthcare organizations implement strategies to improve communication, service delivery, and overall patient outcomes.
What are popular job titles related to Patient Experience Analyst jobs in Raleigh, NC? For Patient Experience Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Experience Analyst jobs in Raleigh, NC look for? The top searched job categories for Patient Experience Analyst jobs in Raleigh, NC are:
Patient Experience Analyst jobs near you

Patient Service Represent

Lane & Associates Family Dentistry

Fuquay Varina, NC • On-site

$14.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Patient Service Representative

We are seeking an experienced and friendly Patient Service Representative (PSR) to join our team at our Fuquay Main office. This role is ideal for someone who enjoys connecting with patients and our dental teams to create the ideal patient experience.

Overall Responsibility: The Patient Service Representative (PSR) acts as a central administrative liaison, bridging communication between patients and the dental office to support a seamless and positive patient experience.

Key Tasks & Responsibilities:

  • Maintains professional & positive attitude when answering calls & patient/office interaction
  • Actively listens to patient concerns or needs and forwards information to Office Manager, Regional Director, & Training & Development Manager, & Sr. PSR
  • Answers, directs, and provides information and assistance to all callers
  • Answers, directs, and responds to all emails from info@lanedds.com & info@ncoso.com
  • Answers, directs, and responds to chat line for lanedds.com & ncoso.com
  • Consistently monitors any voicemail messages for prompt response
  • Contacts all potential new patients from all marketing events
  • Contacts all promotional requests received online and schedules accordingly
  • Keeps up to date with all promotions, new providers schedule and location
  • Documents all interactions in appropriate system, updates call log and promotion log
  • Other duties as assigned

Skills & Attributes:

  • Excellent planning, analytical, problem solving, and organizational skills
  • Strong interpersonal and communication skills
  • Possess a positive attitude and top-notch customer service skills
  • Work efficiently in a rapidly changing environment
  • Professional appearance and manner
  • Computer proficiency

Job Specifications:

  • High School Diploma or GED
  • A minimum of 2 years of Dental front desk experience required
  • Denticon and/or Dolphin experience is preferred
  • Bilingual (English/Spanish) is a plus
  • Ability to lift 15-20lbs

Please note this position is in office - not remote.

Why You'll Love Working Here:

  • Competitive pay!
  • Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
  • 401(k) Employer Contribution Plan (after 90 days!)
  • Quarterly Performance Bonus Opportunities!
  • Employee Assistance Program!
  • Uniform Allowance!
  • Paid Time Off & Paid Holidays!
  • Fridays off at 2 PM!
  • Volunteer opportunities with our Smile Squad to earn awesome prizes!
  • Fun team events, giveaways & social campaigns year-round!
  • Birthday and Work Anniversary surprises sent directly from our owners!
  • Employee discounts at major retailers!
  • And so much more!

Apply