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Patient Engagement Partner St Luke Jobs in Washington

CareMetx

Solution Architect

Bethesda, MD · On-site

$67.25 - $88.50/hr

... patient engagement. * Partner with Product Management to identify gaps between client expectations and standard CMTX offerings; document assumptions, constraints, out-of-scope items, and feasibility ...

CareMetx

Solution Architect

Bethesda, MD · On-site

$67.25 - $88.50/hr

... patient engagement. * Partner with Product Management to identify gaps between client expectations and standard CMTX offerings; document assumptions, constraints, out-of-scope items, and feasibility ...

Somatus, Inc.

Patient Health Advocate

Mclean, VA · On-site

$18 - $23.25/hr

We partner closely with health plans, health systems, and provider groups to support patients with ... Patient Engagement * Care Setting Transitions * Assessment * Monthly Goal completion as set by the ...

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Patient Engagement Partner St Luke information

What are the key skills and qualifications needed to thrive as a Patient Engagement Partner at St Luke, and why are they important?

To thrive as a Patient Engagement Partner at St Luke, you typically need a background in healthcare, patient relations, or customer service, often supported by a relevant degree or certification. Familiarity with patient management systems, electronic health records (EHRs), and communication platforms is essential. Strong interpersonal skills, empathy, active listening, and problem-solving abilities help you build trust and effectively address patient concerns. These competencies are crucial for fostering positive patient experiences, improving satisfaction, and supporting overall care quality.

How does a Patient Engagement Partner at St Luke collaborate with clinical teams to improve patient experiences?

As a Patient Engagement Partner at St Luke, you will work closely with multidisciplinary clinical teams to gather patient feedback, identify areas for improvement, and implement engagement initiatives. This role requires regular communication with nurses, physicians, and administrative staff to ensure that patient perspectives are integrated into care planning and service delivery. By facilitating focus groups, conducting surveys, and participating in quality improvement meetings, you help bridge the gap between patients and healthcare providers, ensuring a patient-centered approach across departments.

What is a Patient Engagement Partner at St Luke?

A Patient Engagement Partner at St Luke is a professional dedicated to improving patient experiences by fostering communication between patients, families, and healthcare teams. They advocate for patients’ needs, help address concerns, and ensure that care is patient-centered. Their role may include educating patients about their treatment options, gathering feedback, and collaborating with clinicians to enhance service quality. Ultimately, they help bridge the gap between the hospital and its patients, making sure voices are heard and needs are met.

What is the difference between Patient Engagement Partner St Luke vs Patient Navigator?

AspectPatient Engagement Partner St LukePatient Navigator
CredentialsTypically requires healthcare experience, communication skills, and certifications in patient advocacy or related fieldsOften requires healthcare background, certifications in patient navigation or case management
Work EnvironmentHospital or healthcare facility, focusing on patient communication and engagementClinic or hospital setting, assisting patients through care processes
Employer & IndustryHealthcare providers like St Luke's, hospitals, clinicsHospitals, clinics, community health organizations
Search & Comparison IntentUnderstanding roles in patient engagement and supportAssistance navigating healthcare services and resources

While both roles involve patient interaction within healthcare settings, the Patient Engagement Partner St Luke primarily focuses on engaging and educating patients to improve their healthcare experience. In contrast, the Patient Navigator assists patients in navigating healthcare systems, scheduling, and accessing services. Both roles require healthcare knowledge and communication skills but serve different aspects of patient support.

What are popular job titles related to Patient Engagement Partner St Luke jobs in Washington? For Patient Engagement Partner St Luke jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Patient Engagement Partner St Luke jobs in Washington look for? The top searched job categories for Patient Engagement Partner St Luke jobs in Washington are:
What cities in Washington are hiring for Patient Engagement Partner St Luke jobs? Cities in Washington with the most Patient Engagement Partner St Luke job openings:
Patient Engagement Partner St Luke jobs near you
Patient Engagement & Call Center Manager

Patient Engagement & Call Center Manager

AllCare Primary & Immediate Care

Rockville, MD • On-site

$115K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Job Type
Full-time
Description
Department: Patient Experience / Operations
Setting: Primary Care - In-Person & Virtual (Hybrid)
FLSA Status: Exempt Full-Time
Position Summary
The Patient Engagement & Call Center Manager leads the daily operations of our patient-facing call center and omnichannel engagement programs across our primary care network, which includes both in-person clinic locations and a growing virtual care practice. This role is critical to ensuring patients can seamlessly access the right care - whether in the exam room or on a screen - while delivering a consistent, compassionate experience at every touchpoint.
Key Responsibilities
Patient Engagement & Access
  • Oversee inbound and outbound call center and in-clinic phone operations supporting appointment scheduling, care navigation, billing inquiries, and general patient support across clinic and telehealth lines
  • Manage scheduling workflows for both in-person primary care visits and virtual (video/phone) appointments, ensuring efficient utilization of provider capacity
  • Monitor and optimize KPIs including average handle time, first-call resolution, schedule fill rates, no-show rates, and patient satisfaction scores
  • Develop and maintain scripts, workflows, and escalation protocols tailored to both in-clinic and virtual care scenarios
  • Assist in execution proactive outreach programs including appointment reminders, annual wellness visit campaigns, chronic disease management check-ins, care gap closures, and post-visit follow-ups for both modalities
  • Identify and remove barriers to access - including transportation, technology literacy, and language - by connecting patients with appropriate resources or virtual alternatives
  • Partner with primary care providers and clinical staff to align engagement workflows with care team priorities and panel management goals
  • Support transitions between in-person and virtual care, ensuring patients understand their options and feel confident navigating both

Team Leadership
  • Recruit, hire, train, and develop a team of patient engagement specialists and call center representatives
  • Ensure staff are well-versed in the nuances of scheduling and supporting both in-person and telehealth visits, including technology troubleshooting support for virtual patients
  • Conduct regular coaching, performance reviews, and professional development planning
  • Build a culture of empathy, accountability, and continuous improvement

Technology & Reporting
  • Manage call center platforms and patient communication tools (e.g., ZenDesk/email, patient portal messaging)
  • Analyze trends in call volume, messaging, and patient feedback to identify improvement opportunities
  • Present performance dashboards and strategic recommendations to clinical and operational leadership
  • Evaluate and assess emerging AI tools and technologies to identify opportunities for operational improvement.
  • Collaborate cross-functionally to pilot, deploy and scale AI powered solutions

Compliance & Quality
  • Ensure all operations comply with HIPAA, applicable telehealth regulations, and state licensing requirements for virtual care delivery
  • Oversee quality monitoring programs, including call reviews, patient satisfaction surveys, and virtual visit experience audits

Qualifications
Required
  • Bachelor's degree in Healthcare Administration, Business, Communications, or a related field
  • 4+ years of experience in call center, patient access, or care coordination management in a primary care or outpatient setting
  • Demonstrated experience supporting or managing telehealth or virtual care operations
  • Proven success leading teams of 10 or more in a fast-paced environment
  • Proficiency with EHR systems (e.g., Epic, Athenahealth, eClinicalWorks) and telehealth platforms
  • Strong knowledge of HIPAA and virtual care compliance requirements

Preferred
  • Experience with patient engagement and CRM platforms (e.g., Phreesia, Klara, Salesforce Health Cloud, or similar)
  • Familiarity with primary care quality metrics, HEDIS measures, and value-based care models
  • Experience supporting underserved or complex patient populations
  • Bilingual or multilingual capabilities (Spanish a plus)

Core Competencies
  • Deep commitment to patient-centered care across in-person and virtual settings
  • Adaptable and solutions-oriented in a dual-modality care environment
  • Strong analytical skills with the ability to translate data into actionable improvements
  • Excellent communication and cross-functional collaboration skills
  • Empathetic leadership style with the ability to motivate and develop frontline teams

Compensation & Benefits
  • Competitive salary commensurate with experience
  • Comprehensive health, dental, and vision coverage
  • 401(k) with employer match
  • Paid time off and observed holidays
  • Professional development and continuing education support

We are an equal opportunity employer committed to building a diverse, inclusive team that reflects the communities we serve.
Salary Description
$115,000-$130,000/year

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