ZipRecruiter

Log In

1

Patient Coordinator Jobs in Springfield, IL (NOW HIRING)

Memorial Health

Patient Access Specialist I

Springfield, IL · On-site

$16 - $23.64/hr

Overview The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration ...

Memorial Health

Patient Access Specialist I

Springfield, IL · On-site

$16 - $23.64/hr

Overview The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration ...

Memorial Health

Patient Access Specialist I

Springfield, IL · On-site

$16 - $23.64/hr

Overview The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration ...

Memorial Health

Patient Access Specialist I

Springfield, IL · On-site

$16 - $23.64/hr

Overview The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration ...

Memorial Health

Patient Access Specialist I

Springfield, IL · On-site

$16 - $23.64/hr

Overview The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration ...

Memorial Health

Patient Access Specialist I

Springfield, IL · On-site

$16.50 - $24.82/hr

Overview The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration ...

Memorial Health

Patient Safety Coordinator

Springfield, IL · On-site

$34.34 - $53.23/hr

Assists the Manager of Patient Safety in maintaining a state of constant readiness in coordination with operational leaders at their assigned site(s). * Under the advisement of the Manager of Patient ...

Memorial Health

Patient Safety Coordinator

Springfield, IL · On-site

$34.34 - $53.23/hr

Assists the Manager of Patient Safety in maintaining a state of constant readiness in coordination with operational leaders at their assigned site(s). * Under the advisement of the Manager of Patient ...

Memorial Health

Patient Safety Coordinator

Springfield, IL · On-site

$34.34 - $53.23/hr

Assists the Manager of Patient Safety in maintaining a state of constant readiness in coordination with operational leaders at their assigned site(s). * Under the advisement of the Manager of Patient ...

Memorial Health

Patient Access Team Lead

Springfield, IL · On-site

$18.34 - $28.42/hr

Overview Our Patient Access Team Leader is responsible for the guidance and coordination of needs of their respective area. The team leader will act in the absence of a supervisor/manager in various ...

previous pagenext page

Showing results 21-40

All JobsPatient JobsPatient Coordinator JobsPatient Coordinator Jobs in Springfield, IL

Patient Coordinator information

See Springfield, IL salary details

$9

$18

$26

How much do patient coordinator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for patient coordinator in Springfield, IL is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.68 per hour, depending on experience, location, and employer.

What does a patient coordinator do?

A Patient Coordinator is a healthcare professional responsible for managing and streamlining communication between patients and medical staff. Their duties often include scheduling appointments, verifying patient information, explaining treatment procedures, and ensuring patients understand their care plans. They act as a liaison to improve the patient experience and help maintain efficient administrative operations within healthcare facilities. Patient Coordinators play a vital role in supporting both patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a patient coordinator, and why are they important?

To thrive as a Patient Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration, often supported by an associate degree or relevant certification. Familiarity with electronic health records (EHR) systems, scheduling software, and insurance verification tools is typically required. Excellent interpersonal skills, empathy, and the ability to multitask help Patient Coordinators effectively support patients and collaborate with medical staff. These skills are vital for ensuring smooth patient flow, accurate information management, and a positive experience within healthcare facilities.

How does a patient coordinator typically collaborate with medical staff and patients to ensure smooth appointment scheduling and follow-up care?

Patient Coordinators serve as a critical liaison between patients and medical staff, ensuring efficient appointment scheduling, clear communication, and timely follow-up care. They often coordinate with doctors, nurses, and administrative teams to verify patient information, relay important instructions, and address any scheduling conflicts. This role requires strong organizational and interpersonal skills, as Patient Coordinators must balance patient needs with clinic availability, proactively resolve issues, and support a positive patient experience throughout the care process.

What is the difference between Patient Coordinator vs Medical Assistant?

AspectPatient CoordinatorMedical Assistant
Required CredentialsHigh school diploma, some roles may require certificationHigh school diploma, certification often preferred
Work EnvironmentMedical offices, clinics, hospitals, primarily administrativeClinics, hospitals, assisting with patient care and procedures
Employer & Industry UsageHealthcare facilities, outpatient clinics, specialty practicesHospitals, clinics, physician offices
Common Search & ComparisonPatient Coordinator vs Medical Assistant

While both roles work in healthcare settings, Patient Coordinators focus on scheduling, patient communication, and administrative tasks, whereas Medical Assistants handle clinical duties and direct patient care. Understanding these differences helps in choosing the right career path or job search focus.

Is a patient coordinator the same as a receptionist?

A patient coordinator is a role that involves managing patient appointments, coordinating care, and communicating with patients and healthcare providers. A receptionist primarily handles front-desk duties such as greeting patients, scheduling appointments, and answering phones. While there is some overlap in administrative tasks, they are distinct roles with different responsibilities.

What do I need to be a patient coordinator?

To become a patient coordinator, you typically need a high school diploma or equivalent, strong communication and organizational skills, and experience in healthcare or customer service. Some positions may require knowledge of medical terminology or familiarity with electronic health records (EHR) systems. Certification is not always required but can enhance job prospects.

What is the work of a patient coordinator?

A patient coordinator manages patient appointments, communicates with patients and healthcare providers, and ensures patients receive proper care and information. They often handle scheduling, insurance verification, and patient records, requiring strong organizational and communication skills.
More about Patient Coordinator jobs

What are the most commonly searched types of Patient jobs in Springfield, IL?

The most popular types of Patient jobs in Springfield, IL are:

What job categories do people searching Patient Coordinator jobs in Springfield, IL look for?

The top searched job categories for Patient Coordinator jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Patient Coordinator jobs?

Cities near Springfield, IL with the most Patient Coordinator job openings:

Patient Coordinator jobs near you
Infographic showing various Patient Coordinator job openings in Springfield, IL as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 18% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Patient Access Specialist I

Memorial Health

Springfield, IL • On-site

$16 - $23.64/hr

Part-time

Re-posted 20 days ago

Memorial Health rating

7.0

Company rating: 7.0 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

416th of 893 rated healthcare providers

Job description

Min
USD $16.00/Hr.
Max
USD $23.64/Hr.
Overview
The Patient Access Specialist is responsible for coordinating patient entry into hospital and affiliated healthcare services. The position ensures accurate and efficient patient registration while supporting financial, compliance, and customer service functions.
Key Responsibilities
  • Accurately process patient registration and admission information
  • Collect and verify patient demographic details and insurance (third-party payer) information
  • Perform financial collections and explain payment responsibilities
  • Present and explain required legal, ethical, and compliance documents during registration
  • Maintain confidentiality and compliance with healthcare regulations
  • Schedule services such as mammography screenings
  • Serve as a liaison between ancillary departments and Patient Access Services teams
  • Provide service in patient care environments while maintaining professionalism and compassion

Knowledge & Compliance Requirements
  • JCAHO standards
  • Patient Rights and Responsibilities
  • HIPAA privacy regulations
  • HMOs and commercial insurance payers
  • Departmental policies and procedures

Work Schedule
  • Shift: Day
  • Hours: 8:00am - 12:00pm
  • Weekends: Rotation as Specified by Department
  • FTE: 0.5 (Part-Time)

Qualifications
Education
  • High School Diploma required.
Licensure / Certification / Registry
  • Must successfully complete assigned annual education through Healthcare Business Insights.
Experience
  • Minimum of one (1) year of business office experience preferred, including:
    • Patient Access
    • Billing and collections
    • Insurance principles and practices
    • Accounts receivable
  • Completion of twelve (12) hours of coursework in a business or healthcare-related field may substitute for business office experience.
  • Previous Patient Access experience strongly preferred.
Knowledge, Skills, and Abilities
  • Comprehensive understanding of Patient Access Service functions to support accurate registration and reimbursement processes.
  • Strong interpersonal and patient relations skills with demonstrated professionalism, tact, and sensitivity when interacting with patients, families, staff, and the public.
  • Ability to maintain emotional composure and professionalism in fast-paced or high-stress environments.
  • Proficient computer skills including data entry, electronic documentation, and use of registration software and healthcare systems.
  • Excellent attention to detail with strong critical thinking and problem-solving abilities.
  • Effective oral and written communication skills with exceptional customer service focus.
  • Demonstrated flexibility, sound judgment, and initiative when managing competing priorities.
  • Ability to work independently while contributing positively to team and organizational goals.
  • Skilled in patient education, persuasion, and negotiation related to financial and registration processes.
  • Knowledge of medical terminology, CPT procedural coding, ICD-10-CM diagnosis coding, and hospital billing claims preferred but not required.

Responsibilities
Job Responsibilities
  • Completes all steps of pre-registration and registration; verifies patient identity and demographic information through appropriate tools.
  • Identifies and captures appropriate health insurance benefit eligibility based on contract/regulatory differentiation.
  • Facilitates appropriate billing of claims and hospital reimbursement.
  • Obtains and validates proper consent for patient treatment.
Scheduling & Patient Coordination
  • Schedules patients for Mammography procedures efficiently and effectively according to established protocol, including modality, location, facility capabilities, insurance requirements, type of exam, patient preferences, and urgency.
Patient Education & Financial
  • Educates patients and others regarding resolution of billing issues, private pay options, collection efforts, coordination of benefits, third-party and governmental payment criteria, insurance coverage, payments, and denials.
  • May serve as a liaison between external resources and patients on issues requiring SMH involvement.
  • Coordinates with SMH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation and an interdisciplinary approach to patient and organizational needs.
  • Negotiates with patients and families to collect co-pays and/or deposits at point of service and supports Patient Access Services (POS) collection goals as defined by Revenue Cycle leadership and best practice benchmarks.
Compliance & Regulatory Requirements
  • Adheres to CMS Conditions of Participation regulations and Section 1154(e) of the Social Security Act regarding delivery, explanation, and acquisition of patient or representative signatures.
  • Verifies medical necessity and obtains appropriate signature on Advance Beneficiary Notice of Non-Coverage (ABN) per CMS regulations at point of patient access.
  • Ensures compliance with HIPAA, Joint Commission, CDC, SMH, and all applicable state and federal statutes, providing required literature at all Patient Access Service access points.
  • Educates patients regarding Advance Directives, Medicare Part D prescription coverage, SMH, Joint Commission, and Illinois Department of Public Health grievance processes as appropriate.
  • Maintains current knowledge of and compliance with the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act.
Financial Clearance, Insurance & Authorization
  • Triages, documents, and initiates referrals to Medicaid vendors and/or financial assistance programs per applicable Illinois laws and SMH procedures.
  • Identifies and reviews services requiring pre-authorization or pre-certification by Medicare, Medicaid, Commercial, and Managed Care payers to ensure eligibility requirements are met prior to service; communicates with physician offices and uses appropriate technology.
  • Analyzes rejected account reports from hospital sources, including Non-Patient Access registration departments, to resolve eligibility issues, secure reimbursement, or determine financial assistance eligibility.
Operational Support & Additional Duties
  • Orients and cross-trains others within assigned area of responsibility as directed by management.
  • Assists other areas within the unit or department during times of special need or staffing shortages.
  • May be required to work night or weekend shifts.
  • May rotate work settings, including patient registration, bedside registration, and other SMH campus environments.
  • May provide coverage for the SMH Financial Lobby Office.
  • Develops and maintains comprehensive knowledge of the health system organization and completes all assigned annual organizational education.
  • Meets expectations for productivity, accuracy, and point-of-service collections.
  • Attends quarterly department meetings unless absence is approved by management in advance.
  • Performs pre-registration functions as requested.
  • Performs other related duties as required or assigned.

What Memorial Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply