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Patient Concierge Coordinator Jobs in Wisconsin (NOW HIRING)

Advocate Aurora Health

Concierge

Mount Pleasant, WI · On-site

$18.85 - $28.30/hr

... mobility needs, or coordinating safe entry and exit from the building. * Demonstrate strong ... Utilizes Admitting or other departments to verify destination and remains with the patient if they ...

Advocate Aurora Health

Concierge

Sturtevant, WI · On-site

$18.85 - $28.30/hr

... mobility needs, or coordinating safe entry and exit from the building. * Demonstrate strong ... Utilizes Admitting or other departments to verify destination and remains with the patient if they ...

Advocate Aurora Health

Concierge

Hartford, WI · On-site

$18.85 - $28.30/hr

... mobility needs, or coordinating safe entry and exit from the building. * Demonstrate strong ... Utilizes Admitting or other departments to verify destination and remains with the patient if they ...

Heartland Hospice

Patient Care Manager

De Pere, WI · On-site

This leadership role involves managing clinical operations, coordinating care, and developing staff ... Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) * Education ...

Gentiva

Hospice Patient Care RN Manager

Stevens Point, WI

$72K - $90.90K/yr

This leadership role involves managing clinical operations, coordinating care, and developing staff ... Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) * Education ...

Gentiva

Hospice Patient Care RN Manager

Stevens Point, WI · On-site

$72K - $90.90K/yr

This leadership role involves managing clinical operations, coordinating care, and developing staff ... Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) * Education ...

Gentiva

Hospice Patient Care RN Manager

De Pere, WI · On-site

$71.30K - $90.10K/yr

This leadership role involves managing clinical operations, coordinating care, and developing staff ... Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) * Education ...

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Patient Concierge Coordinator information

What are the key skills and qualifications needed to thrive as a Patient Concierge Coordinator, and why are they important?

To thrive as a Patient Concierge Coordinator, you need strong organizational abilities, customer service skills, and a background in healthcare administration, often supported by a relevant associate’s or bachelor’s degree. Familiarity with scheduling software, electronic health records (EHR) systems, and office productivity tools is typically required. Exceptional interpersonal communication, problem-solving skills, and discretion help you create a welcoming environment and handle patient concerns effectively. These skills ensure seamless patient experiences, efficient clinic operations, and high satisfaction in healthcare settings.

What are the typical daily responsibilities of a Patient Concierge Coordinator and how do they contribute to the overall patient experience?

A Patient Concierge Coordinator is responsible for greeting patients, assisting with check-in and check-out procedures, scheduling appointments, and addressing any immediate patient needs or concerns. They often coordinate between patients, clinical staff, and administrative teams to ensure seamless communication and efficient service delivery. By managing logistics and providing personalized attention, they help create a welcoming environment that reduces patient anxiety and enhances satisfaction. Their proactive approach to problem-solving and service greatly impacts the quality of care and overall patient experience.

What is a Patient Concierge Coordinator?

A Patient Concierge Coordinator is a healthcare professional who serves as a primary point of contact for patients, helping to guide them through the healthcare system. They assist with scheduling appointments, answering questions, providing information about services, and addressing concerns to enhance the patient's experience. Their role is to ensure patients feel supported and informed throughout their healthcare journey, often working closely with medical staff and administrative teams. Patient Concierge Coordinators are typically found in hospitals, clinics, and large medical practices.

What is the difference between Patient Concierge Coordinator vs Patient Services Representative?

AspectPatient Concierge CoordinatorPatient Services Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, clinics, healthcare facilities
Employer & Industry UsageHealthcare providers focusing on patient experienceHealthcare providers handling patient inquiries and scheduling
Common Search & ComparisonPatient engagement, patient experience rolesPatient communication, appointment scheduling

Both roles involve direct patient interaction in healthcare settings and require strong customer service skills. The Patient Concierge Coordinator typically focuses on enhancing patient experience and coordinating services, while the Patient Services Representative handles inquiries, scheduling, and administrative support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are popular job titles related to Patient Concierge Coordinator jobs in Wisconsin? For Patient Concierge Coordinator jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Patient Concierge Coordinator jobs in Wisconsin look for? The top searched job categories for Patient Concierge Coordinator jobs in Wisconsin are:
What cities in Wisconsin are hiring for Patient Concierge Coordinator jobs? Cities in Wisconsin with the most Patient Concierge Coordinator job openings:
Patient Concierge Coordinator jobs near you
Concierge

Concierge

Advocate Aurora Health

Mount Pleasant, WI • On-site

$18.85 - $28.30/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Advocate Aurora Health rating

7.6

Company rating: 7.6 out of 10

Based on 761 frontline employees who took The Breakroom Quiz

181st of 864 rated healthcare providers

Job description

Department:
11624 AMC Mount Pleasant - Concierge Service
Status:
Part time
Benefits Eligible:
No
Hours Per Week:
12
Schedule Details/Additional Information:
  • Hours:
    Saturday & Sunday, 2:00 PM - 8:00 PM
  • Role Overview:
    The Weekend Concierge serves as the welcoming presence at the hospital's main entrance and is often the first and last impression for our patients, families, and guests. As the FACE of Aurora on weekends, this role requires a warm, energetic, and outgoing individual who takes pride in delivering exceptional customer service.
  • Key Expectations:
    • Greet all patients and visitors with professionalism, enthusiasm, and genuine hospitality.
    • Provide wayfinding assistance, helping guests navigate the facility with confidence.
    • Offer transportation support, which may include securing wheelchairs, assisting with mobility needs, or coordinating safe entry and exit from the building.
    • Demonstrate strong situational awareness and the ability to proactively identify when someone needs assistance.
    • Maintain a polished, approachable demeanor that reflects Aurora's commitment to compassionate care.
    • Act as a self-starter who takes initiative without needing frequent direction, especially during slower periods or fluctuating weekend traffic.
  • Ideal Candidate Qualities:
    • Energetic, friendly, and comfortable engaging with a diverse population.
    • Confident in independent decision-making and problem-solving.
    • Committed to creating a positive and supportive experience for every person who walks through our doors.

Pay Range
$18.85 - $28.30
Major Responsibilities:
  • Greets customers and assesses their immediate needs.
  • Successfully manages the first impression of the facility.
  • Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc.
  • Passes customer to volunteers for escorts when possible.
  • Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair.
  • Assists in maintaining a smooth traffic flow at the entrances to the facility.
  • Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc. Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs.
  • Assures working area is clean of debris, safe, and free from obstacles.
  • Reports any Security/Safety issues to the Public Safety Services Department immediately.
  • Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds.
  • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:
  • None Required.

Education Required:
  • High School Graduate.

Experience Required:
  • Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility.

Knowledge, Skills & Abilities Required:
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to problem solve and work independent of direct supervision.
  • Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors.

Physical Requirements and Working Conditions:
  • Ability to stand, walk and/or run throughout work area approximately 95% of the workday.
  • Ability to withstand exposure to weather elements 95% of the workday.
  • Ability to push, pull, and lift approximately 50 lbs.
  • Ability to communicate with a diverse population of customers.
  • Ability to tolerate minimal exposures of odors from auto emissions/gasoline.
  • Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

What Advocate Aurora Health employees say

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Benefits

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About Advocate Healthcare

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Oak Lawn, IL, US

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