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Patient Advocate Jobs in Reston, VA (NOW HIRING)

CareMetx

Reimbursement Case Manager

Bethesda, MD · On-site

Works as a patient advocate and always demonstrates compassion * Serves as a patient advocate and enhances the caller/contact experience * Coordinates access to therapies, conducts appropriate ...

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Patient Advocate information

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$14

$21

$33

How much do patient advocate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient advocate in Reston, VA is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.03 per hour, depending on experience, location, and employer.

What is a patient advocate?

A patient advocate, sometimes referred to as a patient care advocate, supports patients and their families, working to get them the best care available. As a patient advocate, your responsibilities and duties include helping clients understand their treatment options and working with doctors to get the client the best care possible, assisting your client to navigate their insurance coverage, and providing general support to the family throughout the healthcare process.

What is a patient advocate?

Patient advocates are professionals who assist patients in navigating the healthcare system. They help patients understand their diagnoses, treatment options, and medical bills, and often facilitate communication between patients, families, and healthcare providers. Patient advocates may work independently, for hospitals, or for insurance companies, always with the goal of ensuring that patients' rights and interests are represented. Their support can be especially valuable when dealing with complex medical or insurance issues.

What are the key skills and qualifications needed to thrive as a patient advocate, and why are they important?

To thrive as a Patient Advocate, you need a strong understanding of healthcare systems, patient rights, and relevant regulations, often supported by a degree in health services, social work, or related fields. Familiarity with electronic health record (EHR) systems, case management software, and sometimes certification such as BCPA (Board Certified Patient Advocate) is valuable. Outstanding communication, empathy, problem-solving, and negotiation skills help you effectively support patients and collaborate with healthcare teams. These skills are crucial for ensuring patients' voices are heard, their concerns are addressed, and their care experiences are improved.

What are some common challenges patient advocates face when navigating healthcare systems for clients?

Patient Advocates often encounter obstacles such as complex insurance processes, communication barriers between patients and healthcare providers, and coordinating care among multiple specialists. Advocates must be persistent and resourceful in resolving these issues while maintaining patient confidentiality and trust. Successfully overcoming these challenges requires strong problem-solving skills and a deep understanding of healthcare policies and patient rights.

What is the difference between Patient Advocate vs Medical Assistant?

AspectPatient AdvocateMedical Assistant
Required CredentialsOften requires certification or training in patient advocacy or healthcare navigationCertified or trained in clinical procedures, EHR, and basic medical skills
Work EnvironmentHospitals, clinics, insurance companies, patient support organizationsDoctor's offices, clinics, hospitals, outpatient facilities
Employer & Industry UsageHealthcare providers, insurance companies, patient advocacy groupsMedical practices, hospitals, outpatient clinics
Common Search & Comparison IntentUnderstanding patient support roles, advocacy servicesMedical assisting duties, clinical support roles

While both roles work within healthcare settings, a Patient Advocate primarily supports patients' rights and navigates healthcare systems, whereas a Medical Assistant performs clinical and administrative tasks to support healthcare providers. They serve different functions but often collaborate to improve patient care.

What is the career path for patient advocates?

The career path for patient advocates typically starts with entry-level roles such as patient navigator or support coordinator, progressing to senior advocacy positions, program managers, or policy specialists. Gaining experience, developing communication skills, and obtaining certifications like Certified Patient Advocate can support advancement within healthcare organizations or advocacy groups.
More about Patient Advocate jobs

What are the most commonly searched types of Patient Advocate jobs in Reston, VA?

The most popular types of Patient Advocate jobs in Reston, VA are:

What job categories do people searching Patient Advocate jobs in Reston, VA look for?

The top searched job categories for Patient Advocate jobs in Reston, VA are:

What cities near Reston, VA are hiring for Patient Advocate jobs?

Cities near Reston, VA with the most Patient Advocate job openings:

Patient Advocate jobs near you
Infographic showing various Patient Advocate job openings in Reston, VA as of August 2026, with employment types broken down into 3% As Needed, 68% Full Time, 21% Part Time, 1% Temporary, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,732 per year, or $21.5 per hour.

Patient Service Representative

Patient First

Lake Ridge, VA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Patient First rating

7.4

Company rating: 7.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

267th of 898 rated healthcare providers

Job description

The responsibilities of this job include, but are not limited to, the following:

  • Assisting patients using the kiosk prior to registration.
  • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
  • Respectfully handling Physician and Nurse requests in a timely manner.
  • Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
  • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
  • Verifying all patient demographic, health, pharmacy, and insurance information.
  • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
  • Referring billing questions to the appropriate parties as needed.
  • Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
  • Discharging the patient and processing incurred charges.
  • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
  • Receiving, sending, and distributing correspondence as directed.
  • Filing and scanning medical documents and office forms as directed.
  • Completing assigned checklists and Policy Manager tasks within the assigned shift.
  • Answering all incoming calls and distributing messages in a timely manner.
  • Assisting with other assignments as directed.
  • Demonstrating an efficient understanding of the electronic medical record system.
  • Receiving, moving, and stocking ordered supplies.
  • Cleaning the front office work area and other maintenance assignments as directed.
  • Verifying daily reports are run at the end of the day.
  • Attending staff meetings as directed.
  • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
  • Operating, using, and maintaining medical and office equipment as trained.
  • Participating in maintenance assignments when necessary and as directed.
  • Providing positive, warm, and friendly service in all interactions.
  • Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

  • Must be 18 years of age or older.
  • Basic typing skills.
  • Minimum one year of clerical experience preferred.
  • High school graduate or equivalent.
  • Ability to sit, stand, and walk for up to 7 hours at a time.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Ability to prioritize and multitask.
  • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation:

Health, Dental and Vision insurance for employees and dependents

Disability, Life and Long Term care insurance

Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

Discounted medical treatment at any Patient First location for employees and immediate family

Bonuses include:

- Recruitment bonus

- Patient Care Performance bonus (center employees only)

- Weekend bonus (center employees only)

What Patient First employees say

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Benefits

Hours and flexibility

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