Patient Administration Officer Jobs (NOW HIRING)

Summary
This position, located at the Fort Harrison VAMC, Health Administration Service, is responsible to plan, organize, direct, control and coordinate all program activities related to patient administration, ward and outpatient clinic administrative support, clinical data capture, Administrative Officer of the Day (AOD), medical records establishment and control, medical transcriptionist capabilities, revenue cycle management, non-VA Care, and clinic of jurisdiction of program activities.
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Duties
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Major duties of this position include but are not limited to...

• Plans, organizes, directs, controls, and coordinates all HAS program areas (patient administration; clinic/ward admin; AOD; medical records; transcription; clinical data capture; revenue cycle; Non-VA Care/CHOICE; HIMS operations)
• Chair/participates in committees; manage jurisdiction over non-VA diagnostic/treatment activities; manage patient administrative programs
• Evaluates and adjusts organizational structure/systems for efficiency, effectiveness, and economical staffing
• Installs administrative/clerical procedures for efficient processing and in-service training; provides guidance for Medical Record Program and ROI controls
• Sets service-line priorities and quarterly/annual goals; defines expected outcomes and track progress
• Prepares performance standards and evaluates subordinate supervisors; approves hires/ promotions/reassignments
• Guides staff research; oversees feasibility/risk/cost-effectiveness studies; lead development of new administrative approaches
• Justify, defend, and negotiate HAS policies, priorities, and resource allocations with internal/ external leaders
• Provides management advisory services and executive liaison support (e.g., provider orientation collaboration)
• Develops short- and long-range plans; participates in strategic planning; plan program changes impacting business operations
• Responds to changes in appropriations/legislation and Agency/VISN policy by adjusting business processes and priorities
• Safeguards sensitive data (Privacy Act/FOIA); maintains release-of-information controls; ensure ADP security/access compliance

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Virtual: This is not a virtual position.
Position Description/PD#: Medical Administration Officer/PD20002-O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/09/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade of GS-12 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to....Knowledge of major issues, program goals and objectives, work processes, and administrative operations of the medical center; skilled in conducting detailed analyses of complex business functions and work processes affecting the business operations of the facility; detailed knowledge of business procedures, including accounting, budgeting, contracting, HIMS and logistics; knowledge of qualitative and quantitative techniques for analyzing and measuring the effectiveness, efficiency, and productivity of mission-essential facility programs; ability to develop and apply new or modified work methods, management processes, and procedures for administering program services; ability to analyze new revenue-enhancing projects, plan and implement new projects and report the results to the Director and other key staff; practical understanding of the terms used by clinical staff and the administrative implications of medical care needs; expert knowledge and understanding of, and ability to explain, rules for admissions, non-VA care, patient travel, bed control, and various health/welfare laws governing healthcare facilities; knowledge and understanding of, along with the ability to apply, requirements under the Freedom of Information Act for protection of records; expert knowledge of the specific processes and procedures applying to management of the service line such as: personnel management regulations, requirements and practices, fiscal reporting requirements, and budget/resource management; ability to establish and effectively communicate business priorities; ability to use time effectively; ability to meet and deal with people; ability to delegate work effectively; ability to write clear reports; and ability to design and implement practical administrative and technical systems.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.