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Patient Account Manager Jobs in Delaware (NOW HIRING)

InfiCare Technologies

Patient Access Manager

Dover, DE · On-site

$71K - $111K/yr

Patient Access Manager Job Location: Dover, DE 19901 Pay Rate : $71,656.00 - $111,051.20/YEARLY ... Health Care and Dependent Care Flex Spending Accounts * Plus, an array of Voluntary Benefits to ...

Firstsource

$20/hr

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for ... management on a regular basis. * Maintain confidentiality of account information at all times.

Firstsource

The Patient Financial Advocate is responsible to screen patients on-site at hospitals for ... management on a regular basis. * Maintain confidentiality of account information at all times.

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Patient Account Manager information

See Delaware salary details

$32K

$75.1K

$114.1K

How much do patient account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for patient account manager in Delaware is $75,093.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by patient account managers, and how can they be addressed?

Patient Account Managers often encounter challenges such as managing complex billing issues, handling patient inquiries about insurance coverage, and resolving payment discrepancies. These challenges can be addressed by staying up-to-date with the latest healthcare billing regulations, developing strong communication skills to explain financial matters to patients, and working closely with insurance companies and internal teams. Building efficient processes for tracking accounts and proactively following up on outstanding balances can also help maintain accurate records and improve patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient account manager?

To thrive as a Patient Account Manager, you need a solid understanding of medical billing, insurance procedures, and revenue cycle management, often supported by a degree in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, billing software, and coding standards such as ICD-10 and CPT codes is essential. Strong communication, problem-solving, and organizational skills help you effectively resolve patient account issues and collaborate with both patients and healthcare providers. These skills are crucial for ensuring accurate billing, timely payments, and positive patient experiences, which directly impact a healthcare organization's financial health.

What is the difference between Patient Account Manager vs Medical Billing Specialist?

AspectPatient Account ManagerMedical Billing Specialist
CredentialsHigh school diploma; some roles may prefer certifications in healthcare administrationHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare facilities, hospitals, clinics, insurance companiesMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesOverseeing patient accounts, resolving billing issues, coordinating with insuranceProcessing medical claims, coding, submitting bills to insurers

While both roles involve handling medical billing, the Patient Account Manager focuses on managing patient accounts and resolving billing issues, whereas the Medical Billing Specialist primarily processes claims and coding. The Patient Account Manager often has broader responsibilities in account oversight and customer service, making it a more client-facing role within healthcare billing teams.

What does a patient account manager do?

A patient account manager oversees billing and financial processes related to patient accounts in healthcare settings. They verify insurance coverage, process payments, resolve billing issues, and ensure accurate record-keeping using billing software. Strong communication and knowledge of healthcare regulations are essential for this role.
What are the most commonly searched types of Patient Account jobs in Delaware? The most popular types of Patient Account jobs in Delaware are:
Patient Account Manager jobs near you
Infographic showing various Patient Account Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,093 per year, or $36.1 per hour.

Patient Access Specialist

Ensemble Health Partners, Inc.

Millville, DE • On-site

$17 - $18.15/hr

Full-time

Medical, Retirement

Re-posted 29 days ago

Ensemble Health Partners rating

6.6

Company rating: 6.6 out of 10

Based on 244 frontline employees who took The Breakroom Quiz

141st of 150 rated financial services

Job description

Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
  • Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
  • This position pays between $17.00 - $18.15/hr based on experience

***This position is an onsite role, and candidates must be able to work on-site at Beebe Healthcare (Emergency Dept).
The Patient Access Specialist is responsible for performing admission duties for all patients admitted for services at the hospital. They are responsible for fulfilling these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:
  • Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
  • Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
  • Patient Access staff will be held accountable for point of service goals as assigned.
  • Patient Access staff are responsible for pre-registration of patient accounts before patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
  • The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian and obtains necessary signatures and the witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
  • Reviews eligibility responses in the insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into the system to support (POS) Point of Service Collections and billing processes to assist with a clean claim rate.
  • Responsible for accurately screening medical necessity using the Advance Beneficiary Notice (ABN) software to inform Medicare patients of potential non-payment of tests by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
  • Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurately, and on time to meet audit standards and provides statistical data to Patient Access leadership.

Required Qualifications
  • High School Diploma/GED Required
  • CRCR Certification (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Experience We Love:
  • 1+ years of customer service experience
  • Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Education:
  • High school or equivalent required

Join an award-winning company
Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
  • Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
  • Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.
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