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Patient Account Manager Jobs in Delaware (NOW HIRING)

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Patient Account Manager information

See Delaware salary details

$32K

$75.1K

$114.1K

How much do patient account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for patient account manager in Delaware is $75,093.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by patient account managers, and how can they be addressed?

Patient Account Managers often encounter challenges such as managing complex billing issues, handling patient inquiries about insurance coverage, and resolving payment discrepancies. These challenges can be addressed by staying up-to-date with the latest healthcare billing regulations, developing strong communication skills to explain financial matters to patients, and working closely with insurance companies and internal teams. Building efficient processes for tracking accounts and proactively following up on outstanding balances can also help maintain accurate records and improve patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient account manager?

To thrive as a Patient Account Manager, you need a solid understanding of medical billing, insurance procedures, and revenue cycle management, often supported by a degree in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, billing software, and coding standards such as ICD-10 and CPT codes is essential. Strong communication, problem-solving, and organizational skills help you effectively resolve patient account issues and collaborate with both patients and healthcare providers. These skills are crucial for ensuring accurate billing, timely payments, and positive patient experiences, which directly impact a healthcare organization's financial health.

What is the difference between Patient Account Manager vs Medical Billing Specialist?

AspectPatient Account ManagerMedical Billing Specialist
CredentialsHigh school diploma; some roles may prefer certifications in healthcare administrationHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare facilities, hospitals, clinics, insurance companiesMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesOverseeing patient accounts, resolving billing issues, coordinating with insuranceProcessing medical claims, coding, submitting bills to insurers

While both roles involve handling medical billing, the Patient Account Manager focuses on managing patient accounts and resolving billing issues, whereas the Medical Billing Specialist primarily processes claims and coding. The Patient Account Manager often has broader responsibilities in account oversight and customer service, making it a more client-facing role within healthcare billing teams.

What does a patient account manager do?

A patient account manager oversees billing and financial processes related to patient accounts in healthcare settings. They verify insurance coverage, process payments, resolve billing issues, and ensure accurate record-keeping using billing software. Strong communication and knowledge of healthcare regulations are essential for this role.
What are the most commonly searched types of Patient Account jobs in Delaware? The most popular types of Patient Account jobs in Delaware are:
Patient Account Manager jobs near you
Infographic showing various Patient Account Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,093 per year, or $36.1 per hour.

Regional Account Manager, AHUS/HSCT-TMA - Wilmington DE

Alexion Pharmaceuticals

Wilmington, DE • On-site

Full-time

Posted 15 days ago

Job description

The Regional Account Manager, AHUS/HSCT-TMA position is within our Rare Hematology and Nephrology Franchise, a division of Alexion, AstraZeneca Rare Disease and will focus on aHUS and the potential launch of HSCT-TMA. This role will be assigned to a territory focused on major academic centers, hospitals, IDNs, community institutions, and other priority sites of care. The Regional Account Manager, AHUS/HSCT-TMA will drive adoption of Alexion's aHUS and HSCT-TMA through field sales execution, compliant clinical education, and account-specific pull-through activities. The role is responsible for generating demand, supporting appropriate product access, and advancing therapy adoption within assigned accounts through effective stakeholder engagement, education and coordination of customer-facing execution."
Why Join Us? At Alexion, we're united by a shared purpose: to transform the lives of people affected by rare diseases. In Rare Hematology & Nephrology, that purpose is personal. We connect deeply with patients and their care teams, and we work together to deliver innovative therapies that make a real difference. Here, your work means more-more impact, more growth, and more connection.
What You'll Do:
As a Regional Account Manager, AHUS/HSCT-TMA you'll build trusted relationships with healthcare professionals across your territory. You'll represent Alexion's aHUS and assigned new indications, helping providers understand our therapies and how they support patients with rare nephrological conditions.
Territory: Must live within the geography or up to 25 miles from the territory border in limited circumstances
You will:
  • Consistently achieve or exceed sales objectives in assigned territory and for assigned indications
  • Develop and execute disease-specific sales account plans for major academic centers, hospitals, IDNs, community accounts, and other priority sites of care; map stakeholders, patient journeys, diagnostic workflows, referral pathways, and account factors that influence therapy adoption
  • Identify gaps in diagnostic workflows, referral pathways, operational readiness, clinical protocol adoption, and stakeholder alignment; implement solutions to optimize appropriate therapy adoption
  • Drive clinical advocacy and education by building relationships with account stakeholders and developing clinical champions across hematology, hem/onc, internal medicine, nephrology, transplant, pharmacy, clinical administration, and other relevant specialties
  • Deliver approved clinical messaging to influence brand choice, support appropriate formulary access, and educate clinical stakeholders on disease state, unmet needs, diagnostic criteria, and therapy integration
  • Support account stakeholder understanding of operational considerations related to therapy implementation, including treatment workflow, pharmacy, infusion, and other site-of-care processes, and engage appropriate internal partners when broader institutional action is needed
  • Educate on fulfillment processes, payer access policies, reimbursement frameworks, and common account-wide operational barriers related to prior authorization, access resources and support.
  • Mobilize cross-functional teams, including SAL(s), FRM(s), PEM(s), TLL(s), MSL(s), Market Access, Diagnostics, and enterprise partners, to deliver on account objectives and resolve barriers
  • Represent customer priorities internally and advocate for solutions that address account-specific needs while maintaining appropriate role boundaries
  • Create and maintain account and indication-specific business plans that reflect an in-depth understanding of local market forces, institution dynamics, care delivery models, access considerations, and multi-stakeholder decision-making.
  • Handle customer questions and objections in a way that is consistent with product indications and sales training methodology, including the ability to compliantly triage inquiries to the appropriate partner
  • Effectively utilize CRM tools to manage territory priorities, track account engagement, document sales activities, and submit required reports accurately and on time; and adopt CRM AI-embedded tools to prioritize opportunities and optimize call execution
  • Effectively use AI-driven insights for territory planning, HCP targeting, and pre-call strategy; translate analytics into focused customer engagement and account action plans
  • Provide a high level of product expertise and customer service across all assigned accounts, including complex accounts with multiple stakeholders and sites of care
  • Perform work in alignment with and adhering to Alexion's Code of Ethics and Business Conduct and Alexion policies and procedures

What you bring:
  • Bachelor's degree.
  • 5+ years of experience in specialty pharma, rare disease sales, account management, or complex institutional selling.
  • Strong understanding of healthcare systems, reimbursement processes, fulfillment pathways, and multi-stakeholder decision-making in hospitals, academic centers, IDNs, and community care settings
  • Candidates should possess a proven track record of navigating clinical formulary and access processes, engaging multidisciplinary stakeholders, influencing treatment pathway adoption, and driving utilization within integrated health systems, academic medical centers, and key institutional accounts.
  • Proven ability to build relationships and influence across clinical, administrative, operational, pharmacy, and access stakeholders
  • Excellent strategic planning, problem-solving, account management, and communication skills
  • Ability to understand and translate complex clinical data to activate clinical champions and build advocacy within Centers of Excellence, academic centers, hospitals, IDNs, and other sites of care
  • Ability to navigate fulfillment, reimbursement, protocol integration, and account-wide operational barriers for assigned diseases
  • Ability to map complex patient journeys and align account plans to business objectives
  • Effective in coordinating cross-functional teams and managing role boundaries
  • Must live in the geographic territory or live within 50 miles of the geographic territory border
  • Ability to travel within territory on a regular basis, which may include frequent overnight and weekend travel
  • Valid driver's license and clean driving record

Preferred qualifications:
  • Advanced or master's degree.
  • Experience selling in orphan or ultra-orphan disease markets
  • Bio/pharma experience in hematology, hem/onc, oncology, nephrology, transplant, internal medicine, or hospital-based specialty care
  • Experience working with major academic centers, hospitals, IDNs, Centers of Excellence, and complex community networks
  • Demonstrated success driving protocol adoption, formulary support, workflow integration, and multi-stakeholder account pull-through

Date Posted
27-Jul-2026
Closing Date
10-Aug-2026
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

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