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Patient Access Associate Jobs in Michigan (NOW HIRING)

Sparrow Foundation

PATIENT ACCESS REPRESENTATIVE

Lansing, MI · On-site

$17.50 - $22.25/hr

Associates may be asked to perform additional duties as assigned by their leader. Leadership has ... Patient Access Representatives are responsible for entering timely and accurate confidential ...

McLaren USA

Patient Access Representative

Mount Pleasant, MI · On-site

$16 - $20.25/hr

Minimum of 2 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience. * Skills in ...

McLaren

Patient Access Representative

Mount Pleasant, MI · On-site

$16 - $20.25/hr

Minimum of 2 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience. * Skills in ...

Insight

Patient Access Representative

Warren, MI · On-site

$18/hr

The Patient Access Representative thrives in a fast-paced, team oriented environment with ... Associate's or Bachelor's Degree in Business or related field desired * 6 months of relevant ...

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How much do patient access associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient access associate in Michigan is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.09 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Michigan?

The most popular types of Patient Access jobs in Michigan are:

What cities in Michigan are hiring for Patient Access Associate jobs?

Cities in Michigan with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 26% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $35,161 per year, or $16.9 per hour.

Patient Access - Medical Office Associate

Cancer and Hematology Centers

Grand Rapids, MI • On-site

Other

Re-posted 12 days ago

Job description

Patient Access MOA

Cancer & Hematology Centers (CHC) is looking for a detail-oriented, patient-focused Patient Access MOA to join our team. In this role, you'll be a key part of the patient experience from the very first phone call through scheduling, records coordination, and ongoing support. You'll work closely with referring providers, clinical teams, and patients to make sure every step of the intake process runs smoothly.

This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced medical office environment, and wants to make a meaningful difference for patients and families during a critical time in their lives.

Responsibilities
  • Serve as a liaison between CHC and referring provider offices regarding referrals and new patient appointments
  • Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists
  • Verify patient demographic and insurance information and gather medical records to complete the intake process
  • Answer and direct incoming calls, take accurate messages, and manage hospital consult requests
  • Maintain medical records through scanning, filing, and organizing patient documentation
  • Manage correspondence, mail, and medical records requests, including coordination with outside offices
  • Collaborate with care team members to ensure a seamless, well-coordinated patient experience
  • Support quality improvement efforts that make care more efficient and patient-friendly
Qualifications
  • High school diploma or equivalent (required)
  • Associate degree (preferred)
  • 1–2 years of experience in a medical office or similar environment (preferred)
  • Comfort working with electronic medical records (EMR) systems
  • Medical assistant certification is a plus
  • Strong communication skills and the ability to juggle multiple priorities with care and accuracy
  • A genuine interest in supporting patients through an important and often emotional part of their healthcare journey
Why CHC

As part of Cancer & Hematology Centers, an affiliate of OneOncology, you'll join a mission-driven team dedicated to delivering compassionate, high-quality cancer and blood disorder care across Michigan. We invest in our staff through ongoing training and development, and we're proud of the close-knit, supportive culture across our clinic teams.

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