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Patient Access Associate Jobs in Michigan (NOW HIRING)

Insight

Patient Access Representative

Warren, MI · On-site

$18/hr

The Patient Access Representative thrives in a fast-paced, team oriented environment with ... Associate's or Bachelor's Degree in Business or related field desired * 6 months of relevant ...

Trinity Health

Patient Access Representative

Muskegon, MI · On-site

$15.50 - $19.75/hr

What the Patient Access Representative Will Need * Required: High school diploma. Preferred ... Associate's Degree, or an equivalent combination of education and experience. Data entry skills (50 ...

McLaren

Patient Access Representative - Vascular

Lansing, MI · On-site

$17.50 - $22.25/hr

Under general direction, the Patient Access Representative I is responsible for completing tasks ... Associate Degree in Health Care, Finance or related area. Equivalent combination of education and ...

McLaren

Patient Access Representative - Cardiology

Okemos, MI · On-site

$15.50 - $20/hr

Under general direction, the Patient Access Representative I is responsible for completing tasks ... Associate Degree in Health Care, Finance or related area. Equivalent combination of education and ...

McLaren

Patient Access Representative - Cardiology

Lansing, MI · On-site

$17.50 - $22.25/hr

Under general direction, the Patient Access Representative I is responsible for completing tasks ... Associate Degree in Health Care, Finance or related area. Equivalent combination of education and ...

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Patient Access Associate information

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How much do patient access associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient access associate in Michigan is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.09 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Michigan?

The most popular types of Patient Access jobs in Michigan are:

What cities in Michigan are hiring for Patient Access Associate jobs?

Cities in Michigan with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 26% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $35,161 per year, or $16.9 per hour.

Patient Access Representative

Insight

Warren, MI • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Insight Institute of Neuroscience amp; Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!
Job Summary:
Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none!. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.
Benefits for our Full Time Team Members:
  • Comprehensive health, dental, and vision insurance coverage
  • Paid time off, including vacation, holidays, and sick leave
  • 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
  • Short amp; Long Disability, and Life Term insurance, complementary of Full Time Employment
  • Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD amp;D, etc.
Duties:
  • Travel position
  • Greets and interacts with patients in a friendly and polite manner
  • Provides solutions for customers; troubleshoots as needed
  • Perform data entry through Electronic Medical Record system.
  • Maintain medical records and patient confidentiality
  • Perform insurance verification as needed and directed
  • Answer phone calls in a friendly and helpful manner
  • Register patients and schedule appointments as directed
  • Ability to multitask and move between responsibilities in fluid manner
  • Adheres to departments standards and PolicyStat policies
  • Other duties as assigned
Qualifications:
  • Able to provide eligibility for employment for any U.S. employer
  • High school diploma or general education degree (GED) required
  • Associate’s or Bachelor’s Degree in Business or related field desired
  • 6 months of relevant customer service experience preferred
  • Previous experience performing insurance verification is a plus
  • Ability to maintain a high level of confidentiality and professionalism at all times
  • Detailed oriented, conscientious and committed to precision in work results
  • Ability to relate to and work effectively with a wonderfully diverse populace
  • Exceptional phone and interpersonal skills
  • Proficiency with computers, preferably strong typing and desktop navigational skills
  • Ability to multitask and move between responsibilities in fluid manner
  • Ability to independently problem solve
  • Great data entry skills
  • Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
  • Friendly, empathetic amp; respectful
  • Reliable in work results, timeliness amp; attendance
  • Able to work in a fast-paced, and stressful environment while maintaining positive energy
  • Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
  • Committed to contributing to a positive environment, even in rapidly changing circumstances
  • Is aware of standards and performs in accordance with them
Insight is an equal opportunity employer and values workplace diversity!

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