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Passport Center Jobs (NOW HIRING)

Global Channel Management

Customer Care Call Center

Helena, MT · On-site

$14.75 - $19/hr

About the job Customer Care Call Center Customer Care Call Center needs 1 year medical insurance or ... Provides clear and concise information regarding member eligibility status, passport provider ...

CGI Inc.

Facilities Manager/Planner

Hot Springs, AR · On-site

CGI Federal is looking for experienced Facility Manager to join our 2nd Shift Team at our Arkansas Passport Center Book Print Printing facility. The 2nd Shift (3:30-11:30) Facility Manager will be ...

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Passport Center information

What is a Passport Center?

A Passport Center is a government facility where individuals can apply for, renew, or pick up their passports. These centers are equipped to handle urgent or expedited passport requests, as well as routine applications. They provide services such as document verification, passport photo capturing, and interviews for specific cases. Passport Centers are typically located in major cities and often require an appointment, especially for expedited services. They are different from Passport Acceptance Facilities, which are usually located in post offices or libraries and offer limited services.

What is the difference between Passport Center vs Passport Agent?

AspectPassport CenterPassport Agent
CredentialsTypically no specific credentials required; may include certifications for staffOften requires certification or licensing depending on jurisdiction
Work EnvironmentGovernment offices, passport processing centersTravel agencies, authorized service providers
Employer & IndustryGovernment agencies, postal servicesTravel agencies, private companies
Common Search & ComparisonYesYes

The main difference is that Passport Centers are government-operated facilities that process passport applications directly, while Passport Agents are authorized private or third-party providers that assist applicants with the process, often working within travel agencies or authorized service providers.

How to become a passport center agent?

To become a passport center agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and familiarity with government procedures. Some positions may require background checks and training on passport application processes. Prior experience in administrative or clerical roles can be beneficial.

What qualifications do you need for a passport center job?

A passport center job typically requires a high school diploma or equivalent, strong customer service skills, and attention to detail. Some positions may require knowledge of passport application procedures and the ability to handle sensitive personal information; relevant certifications are not usually mandatory but can be advantageous.

What are the typical daily responsibilities of someone working at a Passport Center?

At a Passport Center, daily responsibilities often include reviewing and processing passport applications, verifying applicant documentation for accuracy and completeness, and interacting with the public to answer questions about requirements or procedures. Employees may also perform data entry, handle sensitive personal information, and collaborate with team members to ensure timely processing of applications. As customer service is a key aspect, staff are expected to maintain professionalism and confidentiality while assisting applicants both in person and by phone.

What are the key skills and qualifications needed to thrive as a Passport Center agent, and why are they important?

To thrive as a Passport Center Agent, you need strong attention to detail, excellent customer service skills, and familiarity with document verification procedures, typically supported by a high school diploma or equivalent. Proficiency in using passport processing systems, secure databases, and office software is essential. Effective communication, problem-solving abilities, and patience help agents interact with diverse applicants and resolve issues efficiently. These skills ensure accurate processing, compliance with regulations, and a positive experience for applicants in a high-volume government environment.
More about Passport Center jobs
What cities are hiring for Passport Center jobs? Cities with the most Passport Center job openings:
What are the most commonly searched types of Passport Center jobs? The most popular types of Passport Center jobs are:
What states have the most Passport Center jobs? States with the most job openings for Passport Center jobs include:
What job categories do people searching Passport Center jobs look for? The top searched job categories for Passport Center jobs are:
Passport Center jobs near you
Infographic showing various Passport Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Support Associate - Philadelphia Passport Agency - $22.13/hr!

Allied Government Solutions

Philadelphia, PA • On-site

$22.13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

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Job description

Allied Government Solutions, Inc. is recruiting for multiple positions at the Philadelphia Passport Agency. Come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility!

The Support Associate III would be an integral part of State and Foreign travel relations. This position consists of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad as well as face-to-face interaction with customers while performing appointment processing duties. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data.

Minimum Job Requirements:

  • Due to the nature of the government contract and clearance requirements, United States citizenship is required.
  • Bachelor's Degree or combination of education and equivalent applicable experience accepted.
  • Ability to pass government-required credit check & Moderate Risk Public Trust (MRPT) Certification investigation
  • Team-player with dedicated work ethic
  • Ability to lift and carry 35 pounds
  • Excels in a fast-paced, goal-oriented work environment
  • Great organizational, customer service and interpersonal skills
  • Experience in call center or like environment a plus
  • Effective communication skills; Multilingual skills a plus as well
  • Able to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries
  • Strong computer, filing and data entry skills
  • Proficiency with MS Word, PowerPoint, Excel and Outlook required
  • Knowledge and understanding of laws, rules, and regulations pertaining to the eligibility for and issuance of a US Passport preferred
  • Minimum of (4) years of experience in a document processing and/or customer service oriented office setting
  • Preferred Minimum of (2-4) years’ experience in Government contract environment

Additional Job Details:

  • Full-Time, Hourly, Non-Exempt position.
  • Schedule – 1st shift, Mon-Fri, 7:45 AM - 4:15 PM (would start at 8:00 AM - 4:30 PM during training)
  • Must be willing and able to work overtime hours as required.
  • Pay Rate: $22.13/hr.
  • Generous benefits package to include Medical, Dental, Vision, HSA/FSA, STD/LTD, EAP and Life Insurance. Employee-funded 401K (with employer match available), 11 paid federal holidays, and paid time off!

Note - A Real ID or Passport is required to enter this federal facility.

If this sounds like your next career opportunity, please submit your resume today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Allied Government Solutions, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.

Company Description

Allied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.