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Passenger Supervisor Jobs (NOW HIRING)

Agi

Passenger Service Agent

Saint Louis, MO · On-site

$14.50 - $18.50/hr

Cooperate with their manager / supervisor to allow them to perform or comply with any legal ... Passenger Service Agents must be able to communicate information and instructions verbally and/or ...

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Passenger Supervisor information

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$12

$25

$49

How much do passenger supervisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for passenger supervisor in the United States is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Passenger Supervisor vs Ticketing Agent?

AspectPassenger SupervisorTicketing Agent
Required CredentialsHigh school diploma, supervisory trainingHigh school diploma, customer service skills
Work EnvironmentOnboard and station supervision, passenger managementTicket sales, customer assistance at counters or kiosks
Employer & IndustryTransportation companies, airports, railwaysAirlines, train services, bus companies
Common Search & ComparisonPassenger Supervisor vs Ticketing Agent

The Passenger Supervisor oversees passenger operations, ensuring safety and service quality, while Ticketing Agents focus on selling tickets and assisting customers at sales points. Both roles are essential in transportation settings, but Passenger Supervisors have additional responsibilities related to supervision and passenger management.

What is a passenger service supervisor?

A passenger service supervisor oversees customer service operations on transportation vehicles such as buses, trains, or airplanes. They ensure passenger safety, handle inquiries, resolve issues, and coordinate staff to maintain efficient service. Strong communication skills and knowledge of safety protocols are essential for this role.

What is a passenger supervisor?

A passenger supervisor is responsible for overseeing the safety, conduct, and operations related to passengers on transportation services such as buses, trains, or airlines. They monitor passenger behavior, ensure compliance with safety regulations, and coordinate with staff to maintain efficient service. Strong communication skills and knowledge of safety protocols are essential for this role.

What cities are hiring for Passenger Supervisor jobs?

Cities with the most Passenger Supervisor job openings:

What states have the most Passenger Supervisor jobs?

States with the most job openings for Passenger Supervisor jobs include:

What are popular job titles related to Passenger Supervisor jobs?

For Passenger Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Passenger Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,286 per year, or $25.1 per hour.

ORD Passenger Service Supervisor

Chicago, IL • On-site

Swissport International AG
Transportation and Warehousing • 10K+ employees
Learn more about Swissport International AGexternal

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.
The expected pay rate is $25/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
  • Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
  • Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
  • Ensure available resources are used to the optimum level (monitor and control overtime payments)
  • Support and identify training needs and where required train, coach and mentor the team
  • Create and maintain a progressive, open feedback culture by managing the performance of employees
  • Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
  • Strict implementation of Passenger Service budget
  • Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
  • Ensure all safety and security processes and procedures are complied with at all times
  • Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
  • Any other duties that may be required

Your profile
  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Leadership and people management skills
  • A proven ability to problem solving and decision-making experience
  • Planning and organizing skills
  • Excellent communication skills (written and verbal) in country specific language
  • Commitment to continuous improvement
  • Computer literate (Office Word, Excel, PowerPoint)
  • A good understanding of all regulatory and recommended procedures that relate to the airport environment

What we offer
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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