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Passenger Services Manager Jobs (NOW HIRING)

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports ...

New

Worldwide Flight Services

$20/hr

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports ...

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports ...

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports ...

Worldwide Flight Services

$85/hr

Compensation Salary: $85-90K Job Summary The Passenger Service Manager on Duty oversees daily operations related to above-wing (customer-facing activities. This role ensures safe, efficient, and ...

Worldwide Flight Services

$16.50/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Manage arrangements for passengers holding reservations, standby travelers, and their luggage.

Worldwide Flight Services

$15/hr

About WFS Join our Worldwide Flight Services and Oxford family and contribute to the timely ... Manage arrangements for passengers holding reservations, standby travelers, and their luggage.

Worldwide Flight Services

$15/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Manage arrangements for passengers holding reservations, standby travelers, and their luggage.

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Passenger Services Manager information

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How much do passenger services manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for passenger services manager in the United States is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

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Infographic showing various Passenger Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,286 per year, or $25.1 per hour.

Supervisor, Passenger Services

Austin, TX • On-site

Worldwide Flight Services
Transportation and Warehousing • 10K+ employees
Learn more about Worldwide Flight Servicesexternal

Full-time, Part-time

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Supervisor, Passenger Services

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.

Responsibilities

  • Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
  • Ensure compliance with airline procedure, TSA regulations, and safety protocols
  • Provide on-the-spot coaching and support to agents to ensure service standards are met
  • Resolve customer complaints and operational issues in a timely and professional manner
  • Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
  • Monitor staffing levels and adjust assignments based on flight schedules and operational needs
  • Complete required reports, incident documentation, and shift logs accurately and on time
  • Support training and onboarding of new passenger service agents
  • Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
  • Promote a positive and productive work environment, modeling excellent customer service and teamwork

Minimum Requirements

  • High School Diploma or GED
  • 2+ years of experience in passenger services or customer-service related field
  • 1+ year of supervisory or lead experience in an operational setting
  • Strong verbal and written communication skills
  • Ability to work varied shifts, including nights, weekends, and holidays
  • Proficient in Microsoft Office and airline systems
  • Ability to obtain and maintain all required airport and airline security clearances
  • Must be able to stand, walk, bend, and lift up to 50 pounds

Preferred Skills

  • Associate or Bachelor's degree in Aviation, Business, or related field
  • Prior experience working with a ground handling service provider
  • Knowledge of airline-specific policies and procedures
  • Experience handling irregular operations, customer escalations, or emergency response
  • Bilingual or multilingual skills

Physical Requirements/Working Conditions

Ability to lift 70 pounds. Ability to handle stress. Work in a high noise level environment. Work with minimal supervision.

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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