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Passenger Services Assistant Jobs (NOW HIRING)

Worldwide Flight Services

$16.50/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... information. * Assist passengers at boarding gates, including checking ticket validity and ...

Worldwide Flight Services

$15/hr

About WFS Join our Worldwide Flight Services and Oxford family and contribute to the timely ... information. * Assist passengers at boarding gates, including checking ticket validity and ...

Worldwide Flight Services

$15/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... information. * Assist passengers at boarding gates, including checking ticket validity and ...

Worldwide Flight Services

$13.50 - $17/hr

About WFS Join our Worldwide Flight Services and Oxford family and contribute to the timely ... information. * Assist passengers at boarding gates, including checking ticket validity and ...

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How much do passenger services assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for passenger services assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What is a passenger services assistant?

Passenger Services Assistants are professionals who help ensure that passengers have a smooth and comfortable experience when traveling, typically at airports, train stations, or cruise terminals. Their duties often include assisting with check-in procedures, helping with baggage, providing information about departures and arrivals, and supporting passengers with special needs. They also handle customer inquiries, resolve issues, and work closely with other service and security staff to maintain efficient operations. The role requires excellent communication skills, patience, and a customer-focused attitude. Passenger Services Assistants play a key role in ensuring travelers' journeys start and end positively.

What are the key skills and qualifications needed to thrive as a passenger services assistant?

To thrive as a Passenger Services Assistant, you need strong customer service skills, attention to detail, and usually a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and security procedures is common, and some employers may require certification in aviation security or first aid. Excellent communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure smooth passenger experiences, efficient airport operations, and compliance with safety standards.

What are some common challenges faced by passenger services assistants, and how can they effectively manage them?

Passenger Services Assistants often encounter challenges such as managing high passenger volumes during peak travel times, addressing diverse customer needs, and resolving issues like delayed or missed connections. To handle these challenges effectively, strong communication skills, patience, and adaptability are essential. Building familiarity with airport or station procedures, maintaining a calm demeanor under pressure, and collaborating closely with colleagues and security personnel can help ensure smooth and efficient service for travelers.

What is the difference between Passenger Services Assistant vs Ticketing Agent?

AspectPassenger Services AssistantTicketing Agent
Required CredentialsCustomer service skills, basic certificationsCustomer service skills, sales certifications
Work EnvironmentAirports, train stations, bus terminalsAirports, travel agencies, ticket counters
Employer & IndustryTransport companies, airportsAirlines, travel agencies
Common Search & ComparisonPassenger assistance rolesTicket sales and reservations

Passenger Services Assistants primarily focus on assisting travelers with boarding, baggage, and customer service at transportation hubs. In contrast, Ticketing Agents handle ticket sales, reservations, and fare inquiries. Both roles require strong customer service skills and are common in airport and transit environments, but their core responsibilities differ, with Passenger Services Assistants emphasizing passenger support and Ticketing Agents focusing on ticketing processes.

What cities are hiring for Passenger Services Assistant jobs?

Cities with the most Passenger Services Assistant job openings:

What states have the most Passenger Services Assistant jobs?

States with the most job openings for Passenger Services Assistant jobs include:

What are popular job titles related to Passenger Services Assistant jobs?

For Passenger Services Assistant jobs, the most frequently searched job titles are:

Passenger Services Assistant jobs near you
Infographic showing various Passenger Services Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.

PASSENGER SERVICES AGENT

Cleveland, OH

HUNTLEIGH USA CORPORATION
Aviation • 1 - 5K employees
Learn more about HUNTLEIGH USA CORPORATIONexternal

$12/hr

Full-time

Medical, Dental, Vision

Re-posted 11 days ago

Job description

NOW HIRING – IMMEDIATE OPENINGSPassenger Services Agent (Full-Time)Huntleigh USA

Location: Cleveland Hopkins International Airport (CLE) – Cleveland, Ohio
Pay Rate: $12.00 per hour

Huntleigh USA is actively hiring Passenger Services Agents for immediate openings at Cleveland Hopkins International Airport. We are seeking dependable, customer-focused individuals who are passionate about helping others and providing exceptional service to airline passengers. Apply today to join our growing team.

Position Summary

The Passenger Services Agent is responsible for fulfilling Huntleigh USA's commitment to providing exceptional service to airline passengers requiring wheelchair assistance, whether by necessity or for comfort. This role ensures a safe, efficient, and pleasant travel experience by providing wheelchair and aisle chair assistance, baggage support, and general customer service throughout the airport.

The Passenger Services Agent maintains compliance with Huntleigh USA, airline, and Transportation Security Administration (TSA) safety and security requirements while delivering professional, courteous service to all passengers.

Primary Duties and Responsibilities
  • Transport passengers safely to and from required airport locations while remaining alert to potential hazards.
  • Provide wheelchair and aisle chair assistance to inbound and outbound airline passengers.
  • Assist passengers in and out of wheelchairs while ensuring comfort and safety.
  • Provide luggage assistance for arriving and departing passengers.
  • Assist hearing-impaired and visually impaired passengers with guidance and support.
  • Escort passengers to restaurants, restrooms, and animal relief areas as needed.
  • Ensure passengers arrive at the correct departure gates safely and on time.
  • Provide airport information, directions, and exceptional customer service.
  • Communicate with dispatchers and gate agents regarding passenger assistance assignments.
  • Complete incident reports and maintain accurate wheelchair trip logs.
  • Comply with all TSA screening requirements and airport safety regulations.
  • Monitor passenger needs to ensure a safe, comfortable, and positive travel experience.
  • Retrieve and return wheelchairs to designated staging areas.
  • Perform other duties as assigned by management.
Physical Requirements
  • Ability to lift, carry, push, and/or hold up to 75 pounds or more.
  • Ability to stand and walk for extended periods throughout the work shift.
  • Ability to squat, stoop, bend, push, pull, and maintain mobility throughout the shift.
  • Ability to assist passengers on stairs and boarding areas when required.
Qualifications
  • High School Diploma or GED preferred (required in some locations).
  • Reliable transportation.
  • Ability to read, write, speak, and understand English.
  • Must successfully pass pre-employment and random drug and alcohol screenings (DOT or Non-DOT, as applicable).
  • Strong customer service skills and a professional, friendly demeanor.
  • Passion for helping others and delivering exceptional service.
  • Previous airport, airline, passenger assistance, or customer service experience is preferred but not required.
Work Environment
  • Fast-paced airport environment with exposure to moving equipment and moderate noise levels.
  • May require working indoors and outdoors in varying weather conditions.
  • Exposure to extreme temperatures, wet or humid conditions, fumes, and vibrations may occur.
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Airport and Airline Industry Experience
  • Professional Development and Training
Apply Today

Positions are available immediately. Qualified candidates are encouraged to apply as soon as possible to be considered. Join Huntleigh USA and help create a safe, comfortable, and positive travel experience for passengers every day.

Apply