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Passenger Service Assistance Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Supervisor

Denver, CO · On-site

$24/hr

Role Purpose As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of ... Employee Assistance Program * Pet Discount Coverage and Pet Insurance Plan * Uniform Provided * $40 ...

Menzies Aviation

Passenger Service Supervisor

Denver, CO · On-site

$24/hr

Role Purpose As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of ... Employee Assistance Program * Pet Discount Coverage and Pet Insurance Plan * Uniform Provided * $40 ...

Menzies Aviation

Passenger Service Supervisor

NY · On-site

$25/hr

Role Purpose The Passenger Service Supervisor will have primary oversight of the fast-paced airport ... One (1) year of wheelchair assistance, customer service, hospitality, or airport operations ...

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Passenger Service Assistance information

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How much do passenger service assistance jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for passenger service assistance in the United States is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What does a passenger service assistant do?

A Passenger Service Assistant helps travelers with various needs at airports, train stations, or other transportation hubs. Their duties often include assisting passengers with disabilities or reduced mobility, guiding them through check-in and security, helping with baggage, and providing information about schedules or facilities. They ensure that passengers have a comfortable and smooth travel experience by addressing any concerns or special requirements. Additionally, they may coordinate with other staff to provide seamless service and support. The role requires good communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a passenger service assistant, and why are they important?

To thrive as a Passenger Service Assistant, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with reservation systems, mobility assistance equipment, and airport or transit protocols is typically required. Exceptional communication, patience, and problem-solving abilities help you address passenger needs and ensure a positive experience. These skills are crucial for maintaining passenger safety, comfort, and satisfaction in busy transportation environments.

What are some common challenges faced by passenger service assistance staff, and how can they be effectively managed?

Passenger Service Assistance staff often encounter challenges such as managing high passenger volumes during peak travel times, addressing diverse passenger needs (including those with mobility or language barriers), and handling unexpected disruptions like flight delays. Effective time management, strong communication skills, and a calm, empathetic approach are essential to navigate these situations. Team collaboration and staying informed about flight schedules and airport protocols also help in delivering smooth and efficient service to all passengers.

What is the difference between Passenger Service Assistance vs Ticketing Agent?

AspectPassenger Service AssistanceTicketing Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes certification
Work EnvironmentAirports, airlines, customer interactionAirports, ticket counters, customer interaction
Employer & IndustryAirlines, airportsAirlines, travel agencies, airports
Common Search & ComparisonPassenger Service Assistance vs Ticketing Agent

Passenger Service Assistance and Ticketing Agents both work in airport environments, assisting travelers. While Passenger Service Assistance focuses on helping passengers with boarding, seating, and comfort, Ticketing Agents primarily handle ticket sales, reservations, and check-in processes. Both roles require customer service skills and are essential for smooth airport operations, but they differ in specific duties and certifications.

What do you need to be a passenger service assistance?

To become a passenger service assistant, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to handle stressful situations. Some positions may require certification in safety procedures or training in assistive device operation. Physical stamina and the ability to work flexible hours are also important.

What cities are hiring for Passenger Service Assistance jobs?

Cities with the most Passenger Service Assistance job openings:

What are popular job titles related to Passenger Service Assistance jobs?

For Passenger Service Assistance jobs, the most frequently searched job titles are:

Passenger Service Assistance jobs near you

Passenger Service Supervisor

Denver, CO • On-site

Menzies Aviation
Aviation • 10K+ employees
Learn more about Menzies Aviationexternal

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

What you will be doing

  • Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
  • Oversee passenger service operations, including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
  • Manage operational logistics, such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
  • Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
  • Perform other duties as assigned.

What we are looking for

  • Prior Passenger Service/Airline experience required
  • Must be 18 years of age or older
  • Pass all pre-employment testing including a drug screen, FBI background, and employment history. 
  • Ability to proficiently read, write and speak English
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Advanced computer skills

      Benefits

      • $24.00/hour
      • Frontier Airlines Flight Benefits!
      • Medical, Dental, and Vision insurance
      • Paid Vacation
      • 401K Savings Plan
      • Employee Assistance Program
      • Pet Discount Coverage and Pet Insurance Plan
      • Uniform Provided
      • $40.00 Monthly Bus/Train Voucher or Free Airport Parking

      Safety, Security, Wellbeing and Compliance

      You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

      Working Conditions
      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.

      Physical Requirements
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
      Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 70lbs.

      What Menzies Aviation employees say

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      Benefits

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