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Passenger Service Assistance Jobs (NOW HIRING)

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Passenger Service Agent

Queens, NY · On-site

$21.25 - $21.50/hr

Communicate with passengers to provide travel information and assistance * Ensure compliance with ... Customer service experience in the airline, travel, hospitality, or related industry preferred

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Passenger Service Assistance information

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$12

$25

$49

How much do passenger service assistance jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for passenger service assistance in the United States is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

What does a passenger service assistant do?

A Passenger Service Assistant helps travelers with various needs at airports, train stations, or other transportation hubs. Their duties often include assisting passengers with disabilities or reduced mobility, guiding them through check-in and security, helping with baggage, and providing information about schedules or facilities. They ensure that passengers have a comfortable and smooth travel experience by addressing any concerns or special requirements. Additionally, they may coordinate with other staff to provide seamless service and support. The role requires good communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a passenger service assistant, and why are they important?

To thrive as a Passenger Service Assistant, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with reservation systems, mobility assistance equipment, and airport or transit protocols is typically required. Exceptional communication, patience, and problem-solving abilities help you address passenger needs and ensure a positive experience. These skills are crucial for maintaining passenger safety, comfort, and satisfaction in busy transportation environments.

What are some common challenges faced by passenger service assistance staff, and how can they be effectively managed?

Passenger Service Assistance staff often encounter challenges such as managing high passenger volumes during peak travel times, addressing diverse passenger needs (including those with mobility or language barriers), and handling unexpected disruptions like flight delays. Effective time management, strong communication skills, and a calm, empathetic approach are essential to navigate these situations. Team collaboration and staying informed about flight schedules and airport protocols also help in delivering smooth and efficient service to all passengers.

What is the difference between Passenger Service Assistance vs Ticketing Agent?

AspectPassenger Service AssistanceTicketing Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes certification
Work EnvironmentAirports, airlines, customer interactionAirports, ticket counters, customer interaction
Employer & IndustryAirlines, airportsAirlines, travel agencies, airports
Common Search & ComparisonPassenger Service Assistance vs Ticketing Agent

Passenger Service Assistance and Ticketing Agents both work in airport environments, assisting travelers. While Passenger Service Assistance focuses on helping passengers with boarding, seating, and comfort, Ticketing Agents primarily handle ticket sales, reservations, and check-in processes. Both roles require customer service skills and are essential for smooth airport operations, but they differ in specific duties and certifications.

What do you need to be a passenger service assistance?

To become a passenger service assistant, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to handle stressful situations. Some positions may require certification in safety procedures or training in assistive device operation. Physical stamina and the ability to work flexible hours are also important.

What cities are hiring for Passenger Service Assistance jobs?

Cities with the most Passenger Service Assistance job openings:

What are popular job titles related to Passenger Service Assistance jobs?

For Passenger Service Assistance jobs, the most frequently searched job titles are:

Passenger Service Assistance jobs near you

Passenger Service Agent

Chicago, IL • On-site

Swissport International AG
Transportation and Warehousing • 10K+ employees
Learn more about Swissport International AGexternal

$19.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $19.75/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

What we offer
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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