ZipRecruiter

Log In

1

Passenger Services Representative Jobs (NOW HIRING)

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure ... Coordinate with airline representatives, ramp, and other departments to ensure smooth flight ...

New

Worldwide Flight Services

$20/hr

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure ... Coordinate with airline representatives, ramp, and other departments to ensure smooth flight ...

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure ... Coordinate with airline representatives, ramp, and other departments to ensure smooth flight ...

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure ... Coordinate with airline representatives, ramp, and other departments to ensure smooth flight ...

Worldwide Flight Services

$24.25/hr

Supervise passenger service agents during check-in, boarding, baggage handling and arrival ... Coordinate with airline representatives, ramp, and other departments to ensure smooth flight ...

Menzies Aviation

Passenger Service Lead

Tampa, FL · On-site

$17.50/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in ... Liaison with Carriers' representatives to ensure their requirements and standards are being met ...

Menzies Aviation

Passenger Service Lead

Melbourne, FL · On-site

$16/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in ... Liaison with Carriers' representatives to ensure their requirements and standards are being met ...

Menzies Aviation

Lead Passenger Service Agent

Austin, TX · On-site

$14.75 - $18.75/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in ... Liaison with Carriers' representatives to ensure their requirements and standards are being met ...

Worldwide Flight Services

$85/hr

Supervise gate agents and customer service representatives to uphold service standards. * Manage passenger irregularities, including delays, cancellations, and denied boardings. * Handle customer ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsPassenger Services Representative Jobs

Passenger Services Representative information

See salary details

$9

$15

$20

How much do passenger services representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for passenger services representative in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Passenger Services Representative vs Ticketing Agent?

FeaturePassenger Services RepresentativeTicketing Agent
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, travel agencies, airline counters
Employer & Industry UsageAirlines, airportsAirlines, travel agencies
Common Search/ComparisonPassenger Services Representative vs Ticketing Agent

The Passenger Services Representative and Ticketing Agent roles share similar credentials and work environments, often overlapping in airports and airline settings. While both focus on customer service, Passenger Services Representatives handle a broader range of passenger needs, including check-in, boarding, and inquiries, whereas Ticketing Agents primarily focus on ticket sales and reservations. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What is a passenger services representative?

A passenger services representative is a customer service professional who assists airline passengers with check-in, boarding, baggage handling, and flight information. They work at airports, often requiring good communication skills and knowledge of airline policies and safety procedures.

What qualifications do I need to be a passenger services representative?

To become a passenger services representative, candidates typically need a high school diploma or equivalent. Customer service skills, good communication abilities, and the ability to handle stressful situations are important; some employers may prefer previous experience in customer service or travel-related fields. Basic computer skills and a flexible schedule are also often required.

What cities are hiring for Passenger Services Representative jobs?

Cities with the most Passenger Services Representative job openings:

What states have the most Passenger Services Representative jobs?

States with the most job openings for Passenger Services Representative jobs include:

What are popular job titles related to Passenger Services Representative jobs?

For Passenger Services Representative jobs, the most frequently searched job titles are:

Passenger Services Representative jobs near you
Infographic showing various Passenger Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Supervisor, Passenger Services

Austin, TX • On-site

Worldwide Flight Services
Transportation and Warehousing • 10K+ employees
Learn more about Worldwide Flight Servicesexternal

Full-time, Part-time

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Supervisor, Passenger Services

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.

Responsibilities

  • Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
  • Ensure compliance with airline procedure, TSA regulations, and safety protocols
  • Provide on-the-spot coaching and support to agents to ensure service standards are met
  • Resolve customer complaints and operational issues in a timely and professional manner
  • Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
  • Monitor staffing levels and adjust assignments based on flight schedules and operational needs
  • Complete required reports, incident documentation, and shift logs accurately and on time
  • Support training and onboarding of new passenger service agents
  • Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
  • Promote a positive and productive work environment, modeling excellent customer service and teamwork

Minimum Requirements

  • High School Diploma or GED
  • 2+ years of experience in passenger services or customer-service related field
  • 1+ year of supervisory or lead experience in an operational setting
  • Strong verbal and written communication skills
  • Ability to work varied shifts, including nights, weekends, and holidays
  • Proficient in Microsoft Office and airline systems
  • Ability to obtain and maintain all required airport and airline security clearances
  • Must be able to stand, walk, bend, and lift up to 50 pounds

Preferred Skills

  • Associate or Bachelor's degree in Aviation, Business, or related field
  • Prior experience working with a ground handling service provider
  • Knowledge of airline-specific policies and procedures
  • Experience handling irregular operations, customer escalations, or emergency response
  • Bilingual or multilingual skills

Physical Requirements/Working Conditions

Ability to lift 70 pounds. Ability to handle stress. Work in a high noise level environment. Work with minimal supervision.

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

What Worldwide Flight Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply