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Passenger Services Representative Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Lead

Bangor, ME · On-site

$17/hr

Coordinate, monitor and support the Passenger Services team * Assist Passenger Service Agents in ... Liaison with Carriers' representatives to ensure their requirements and standards are being met ...

Menzies Aviation

Passenger Service Agent

Spokane, WA · On-site

$17.86/hr

Role Purpose As a member of our passenger services team, you will be assisting passengers and their ... represented. Where everyone feels valued and can reach their full potential. Please be aware that ...

Menzies Aviation

Passenger Service Agent

Bangor, ME · On-site

$16/hr

R ole P urpose As a member of our passenger services team, you will be assisting passengers and ... represented. Where everyone feels valued and can reach their full potential. Please be aware that ...

Menzies Aviation

Passenger Service Agent

Lake Charles, LA · On-site

$12.50/hr

Role Purpose As a member of our passenger services team, you will be assisting passengers and their ... represented. Where everyone feels valued and can reach their full potential. Please be aware that ...

Menzies Aviation

Passenger Service Agent

Denver, CO · On-site

$21/hr

Role Purpose As a member of our passenger services team, you will be assisting passengers and their ... represented. Where everyone feels valued and can reach their full potential. Please be aware that ...

Menzies Aviation

Passenger Service Agent

Gypsum, CO · On-site

$26/hr

Role Purpose As a member of our passenger services team, you will be assisting passengers and their ... represented. Where everyone feels valued and can reach their full potential. Please be aware that ...

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Passenger Services Representative information

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How much do passenger services representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for passenger services representative in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Passenger Services Representative vs Ticketing Agent?

FeaturePassenger Services RepresentativeTicketing Agent
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, travel agencies, airline counters
Employer & Industry UsageAirlines, airportsAirlines, travel agencies
Common Search/ComparisonPassenger Services Representative vs Ticketing Agent

The Passenger Services Representative and Ticketing Agent roles share similar credentials and work environments, often overlapping in airports and airline settings. While both focus on customer service, Passenger Services Representatives handle a broader range of passenger needs, including check-in, boarding, and inquiries, whereas Ticketing Agents primarily focus on ticket sales and reservations. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What is a passenger services representative?

A passenger services representative is a customer service professional who assists airline passengers with check-in, boarding, baggage handling, and flight information. They work at airports, often requiring good communication skills and knowledge of airline policies and safety procedures.

What qualifications do I need to be a passenger services representative?

To become a passenger services representative, candidates typically need a high school diploma or equivalent. Customer service skills, good communication abilities, and the ability to handle stressful situations are important; some employers may prefer previous experience in customer service or travel-related fields. Basic computer skills and a flexible schedule are also often required.

What cities are hiring for Passenger Services Representative jobs?

Cities with the most Passenger Services Representative job openings:

What states have the most Passenger Services Representative jobs?

States with the most job openings for Passenger Services Representative jobs include:

What are popular job titles related to Passenger Services Representative jobs?

For Passenger Services Representative jobs, the most frequently searched job titles are:

Passenger Services Representative jobs near you
Infographic showing various Passenger Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Service Lead

Bangor, ME • On-site

Menzies Aviation
Aviation • 10K+ employees
Learn more about Menzies Aviationexternal

$17/hr

Full-time

Re-posted 10 days ago

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a Passenger Service Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers, while maintaining the policies, standards, and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed.
This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
What you will be doing
  • Coordinate, monitor and support the Passenger Services team

  • Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier's standards

  • Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation

  • Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents

  • Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays

  • Liaison with Carriers' representatives to ensure their requirements and standards are being met

  • Assist in maintaining staff morale having clear and open communication with staff

  • Cover any manpower shortages and/or assist whenever necessary

  • Other duties as assigned

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • Must be 18 years of age and have a High School Diploma, GED or equivalent work experience

  • One year college certificate or technical school, six months related experience or equivalent combination of education and experience

  • Ability to supervise up to 10-15 passenger service agents

  • Must be able to pass all pre-employment testing to include drug testing and a physical

  • Ability to safely lift up to 70 lbs.

  • Must maintain a valid state driver's license

  • Must be able and flexible to work variables shifts including weekends and holidays

Pay: $17.00 Hourly
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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