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Passenger Services Assistant Jobs (NOW HIRING)

Worldwide Flight Services

$24/hr

Perform training-related administrative tasks and data entry * Assist in station operations as ... passenger ground handling operations and all Worldwide Flight Services procedures * 2 years ...

Menzies Aviation

Passenger Service Lead

Tampa, FL · On-site

$17.50/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

Menzies Aviation

Passenger Service Lead

Melbourne, FL · On-site

$16/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

Menzies Aviation

Passenger Service Lead

Tampa, FL · On-site

$17.50/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

Menzies Aviation

Passenger Service Lead

Melbourne, FL · On-site

$16/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

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Passenger Services Assistant information

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How much do passenger services assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for passenger services assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What is a passenger services assistant?

Passenger Services Assistants are professionals who help ensure that passengers have a smooth and comfortable experience when traveling, typically at airports, train stations, or cruise terminals. Their duties often include assisting with check-in procedures, helping with baggage, providing information about departures and arrivals, and supporting passengers with special needs. They also handle customer inquiries, resolve issues, and work closely with other service and security staff to maintain efficient operations. The role requires excellent communication skills, patience, and a customer-focused attitude. Passenger Services Assistants play a key role in ensuring travelers' journeys start and end positively.

What are the key skills and qualifications needed to thrive as a passenger services assistant?

To thrive as a Passenger Services Assistant, you need strong customer service skills, attention to detail, and usually a high school diploma or equivalent. Familiarity with airline reservation systems, check-in kiosks, and security procedures is common, and some employers may require certification in aviation security or first aid. Excellent communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure smooth passenger experiences, efficient airport operations, and compliance with safety standards.

What are some common challenges faced by passenger services assistants, and how can they effectively manage them?

Passenger Services Assistants often encounter challenges such as managing high passenger volumes during peak travel times, addressing diverse customer needs, and resolving issues like delayed or missed connections. To handle these challenges effectively, strong communication skills, patience, and adaptability are essential. Building familiarity with airport or station procedures, maintaining a calm demeanor under pressure, and collaborating closely with colleagues and security personnel can help ensure smooth and efficient service for travelers.

What is the difference between Passenger Services Assistant vs Ticketing Agent?

AspectPassenger Services AssistantTicketing Agent
Required CredentialsCustomer service skills, basic certificationsCustomer service skills, sales certifications
Work EnvironmentAirports, train stations, bus terminalsAirports, travel agencies, ticket counters
Employer & IndustryTransport companies, airportsAirlines, travel agencies
Common Search & ComparisonPassenger assistance rolesTicket sales and reservations

Passenger Services Assistants primarily focus on assisting travelers with boarding, baggage, and customer service at transportation hubs. In contrast, Ticketing Agents handle ticket sales, reservations, and fare inquiries. Both roles require strong customer service skills and are common in airport and transit environments, but their core responsibilities differ, with Passenger Services Assistants emphasizing passenger support and Ticketing Agents focusing on ticketing processes.

What cities are hiring for Passenger Services Assistant jobs?

Cities with the most Passenger Services Assistant job openings:

What states have the most Passenger Services Assistant jobs?

States with the most job openings for Passenger Services Assistant jobs include:

What are popular job titles related to Passenger Services Assistant jobs?

For Passenger Services Assistant jobs, the most frequently searched job titles are:

Passenger Services Assistant jobs near you
Infographic showing various Passenger Services Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.

Instructor Passenger Services Hourly

Houston, TX • On-site

Worldwide Flight Services
Transportation and Warehousing • 10K+ employees
Learn more about Worldwide Flight Servicesexternal

$24/hr

Full-time, Part-time

Medical, Retirement

Re-posted 13 days ago

Worldwide Flight Services rating

5.7

Company rating: 5.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

About WFS
Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Instructor, Passenger Services delivers initial and recurrent safety, security, and procedural training for airport passenger service agents. This role ensures compliance with WFS standards and applicable government regulations, maintains training records, updates local SOPs, and supports audits. While based at a local station, the primary focus is supporting training initiatives and reporting to Corporate Training.
Compensation: $24.00/hourly
Responsibilities
  • Conduct initial and recurrent training for passenger service and ground handling operations
  • Ensure compliance with WFS policies and TSA, FAA, DOT, airport authority, and U.S. Customs & Border Protection regulations
  • Maintain and audit training records; update local training manuals and SOPs
  • Train personnel on new procedures and regulatoy requirements
  • Support audits, documentation review, and passenger processing compliance
  • Perform training-related administrative tasks and data entry
  • Assist in station operations as needed
  • Communicate effectively with employees and management; work independently with minimal supervision
  • Perform duties in variable airport and weather conditions

Minimum Requirements
  • Must be knowledgeable in all Federal Air Regulations pertaining to passenger ground handling operations and all Worldwide Flight Services procedures
  • 2 years customer service experience required. Preferably in airline/hospitality industry.
  • Comply with WFS site security plan.
  • Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS reporting program.

Preferred Skills
  • Must possess leadership qualities.
  • Requires strong oral and written communications skills, excellent presentation and interpersonal skills.
  • Ability to read, write, fluently speak and understand the English language.
  • Current working knowledge of computer systems.
  • Current office/ warehouse operational working experience preferred.

Physical Requirements/Working Conditions
  • Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment.
  • Work in restricted spaces as necessary to demonstrate job functions.
  • Ability to lift 35 lbs.
  • Work in a high noise level environment.

Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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