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Passenger Assistant Jobs in Raleigh, NC (NOW HIRING)

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$19.56 - $25.08/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Bus Driver Trainee

Raleigh, NC

$15/hr

Successfully passing the DOT physical * Assist bus driver in making decisions pertaining to the bus and the safety of passengers * Assist bus driver in assigning seats to students on the bus and ...

North Carolina Jobs

Safety Assistant

Raleigh, NC

$38K - $50K/yr

Open Until Filled NATURE OF WORK: Assist with transporting school bus passengers between assigned stops and schools according to specified routes and time schedules. Maintains order during trip and ...

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Charter/Shuttle CDL Driver

Raleigh, NC · On-site

$30K - $65K/yr

Follow designated routes and maintain a schedule * Assist and support passengers with special needs * Provide information to passengers regarding routes and fares * Ensure the bus is kept in proper ...

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All JobsPassenger JobsPassenger Assistant JobsPassenger Assistant Jobs in Raleigh, NC

Passenger Assistant information

See Raleigh, NC salary details

$9

$60

$112

How much do passenger assistant jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for passenger assistant in Raleigh, NC is $60.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $82.26 per hour, depending on experience, location, and employer.

What are the main challenges a Passenger Assistant faces when supporting individuals with special needs during transport?

Passenger Assistants often face the challenge of ensuring the safety and comfort of individuals with diverse needs, such as elderly passengers or those with disabilities. This requires strong communication skills, patience, and the ability to respond calmly to unexpected situations, such as medical emergencies or behavioral issues. Additionally, Passenger Assistants must be attentive to each passenger’s specific requirements, work closely with drivers and caregivers, and maintain accurate records of incidents and support provided. Building trust and rapport with passengers is essential for a positive travel experience.

What are the key skills and qualifications needed to thrive as a Passenger Assistant, and why are they important?

To thrive as a Passenger Assistant, you generally need strong communication skills, basic literacy and numeracy, and often a relevant background check or first aid certification. Familiarity with scheduling systems, radio communication devices, and safety protocols is typically required. Patience, empathy, and the ability to remain calm under pressure are outstanding soft skills in this role. These skills and qualities are essential to ensure passenger safety, provide excellent customer service, and respond effectively to any emergencies or special needs.

What are passenger assistants?

Passenger assistants are professionals who help ensure the safety, comfort, and well-being of passengers during their journeys, particularly those who require extra support such as children, elderly individuals, or people with disabilities. They assist with boarding and disembarking, provide guidance, and may help with mobility or communication needs. Passenger assistants often work in settings like public transportation, school buses, or airports, and play a key role in delivering a smooth and supportive travel experience.

What is the difference between Passenger Assistant vs School Bus Driver?

AspectPassenger AssistantSchool Bus Driver
Required CredentialsBasic safeguarding and first aid certificationsCommercial driver's license (CDL) with passenger endorsement
Work EnvironmentOn school buses, assisting children with special needs or safetyDriving school buses, transporting students
Employer & IndustrySchools, transportation companiesSchool districts, private transportation firms
Common Search & ComparisonPassenger Assistant vs School Bus Driver

While both roles involve working with students on buses, Passenger Assistants focus on supporting children's safety and well-being during transit, often requiring safeguarding training. School Bus Drivers are responsible for operating the vehicle and typically need a commercial driver's license with passenger endorsements. Both roles are essential in school transportation but differ mainly in responsibilities and required credentials.

What are popular job titles related to Passenger Assistant jobs in Raleigh, NC? For Passenger Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Passenger Assistant jobs in Raleigh, NC look for? The top searched job categories for Passenger Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Passenger Assistant jobs? Cities near Raleigh, NC with the most Passenger Assistant job openings:
Passenger Assistant jobs near you
Infographic showing various Passenger Assistant job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $125,476 per year, or $60.3 per hour.
Passenger Assistant Agent- Wheelchair

Passenger Assistant Agent- Wheelchair

Menzies Aviation

Morrisville, NC • On-site

$12 - $13/hr

Full-time

Re-posted 9 days ago

Menzies Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

32nd of 54 rated aviation services

Job description

Pay Range : $12-$13hr
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Passenger Assistant Agent is responsible for assisting passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. This role provides wheelchair transportation and customer support to ensure passengers receive timely assistance from check-in through boarding, connections, arrival, and baggage claim.
What you will be doing
  • Assist passengers requiring wheelchair or mobility assistance throughout the airport

  • Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights

  • Assist passengers with boarding and deplaning aircraft when required

  • Provide excellent customer service and professional communication to passengers and families

  • Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance

  • Handle wheelchairs and mobility equipment safely and properly

  • Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance

  • Respond promptly to wheelchair service requests and maintain efficient passenger flow

  • Assist with light baggage handling when necessary

  • Follow all airport safety procedures, airline policies, and TSA regulations

  • Report operational concerns, passenger incidents, or equipment issues to supervisors promptly

  • Maintain professionalism, patience, and sensitivity while assisting passengers

  • Perform other duties as requested

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
  • High school diploma or GED

  • Must be 18 years of age or older

  • Strong communication and interpersonal skills.

  • Ability to work in a fast-paced and physically demanding environment.

  • Ability to remain patient, courteous, and professional at all times.

  • Ability to work flexible schedules, including nights, weekends, holidays, and overtime.

  • Reliable attendance and punctuality

  • Must have reliable telephone and transportation

  • Previous customer service, hospitality, healthcare, or airport experience

  • Airport terminals, gates, security checkpoints, and baggage claim areas

  • Fast-paced environment with frequent passenger interaction

  • Requires extensive walking throughout airport terminals

  • Exposure to crowded and high-traffic passenger areas

  • Ability to push passengers in wheelchairs for extended periods

  • Ability to stand and walk continuously throughout shifts

  • Ability to lift, push, and pull up to 50 pounds occasionally

  • Ability to assist passengers safely during boarding and deplaning operations

  • Must be able to take verbally direct in English

  • Must be able to read, write, understand and carry out instructions in English

  • Must pass pre-employment and random drug tests

  • Must pass a pre-employment background check

  • Must meet necessary requirements to obtain a security sensitive identification badge

  • Must be in proper uniform or business attire as directed by company officials

  • Identification badges must always be visible

  • Adhere to company policies and procedures and participate in achievement of company objectives

  • Treat all information as confidential

Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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