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Partner Success Jobs in Ontario (NOW HIRING)

Okta

Principal Delivery Success Manager

Toronto, ON · Hybrid

Role Summary Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers.

Geotab

Partner Account Manager

Oakville, ON · On-site

Enable Partner success by providing necessary tools, training, and resources to drive Geotab sales. * Work with internal stakeholders across the company (which may include team members from Business ...

Geotab

Partner Account Manager

Oakville, ON · On-site

Manage and develop Geotab Partner relationships to drive revenue and unit sales through new and existing Partners Enable Partner success by providing the necessary tools, training, and resources to ...

Clio

Customer Success Manager

Toronto, ON · On-site

Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience ... Partner with customers to deliver an exceptional experience and support predictable growth by ...

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Partner Success information

What is a partner success?

Partner Success roles focus on building and maintaining strong relationships with a company's business partners. Professionals in these positions ensure that partners achieve their desired outcomes when collaborating with the company, providing support, guidance, and resources as needed. They often act as the main point of contact, helping partners navigate challenges and maximize the value of the partnership. Typical tasks include onboarding new partners, addressing concerns, monitoring performance metrics, and driving mutual growth initiatives.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management, strategic thinking, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM platforms, data analytics tools, and partner management software is typically required. Exceptional communication, problem-solving abilities, and collaboration skills help you build trust and effectively address partner needs. These competencies are essential for driving partner satisfaction, retention, and mutual business growth.

What is the difference between Partner Success vs Customer Success Manager?

AspectPartner SuccessCustomer Success Manager
Primary FocusBuilding and maintaining relationships with partners to drive mutual growthEnsuring customer satisfaction and retention within a company's user base
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end customers and internal support teams
Required CredentialsOften requires industry-specific knowledge, relationship management skillsRequires customer service, communication, and product knowledge

Partner Success professionals focus on managing relationships with external partners to foster growth and collaboration, while Customer Success Managers work directly with end customers to ensure satisfaction and retention. Both roles require strong communication skills and industry knowledge but differ mainly in their target audiences and relationship types.

How does a partner success professional typically collaborate with internal teams to support external partners?

Partner Success professionals frequently work cross-functionally, coordinating with sales, product, and customer support teams to ensure that external partners receive timely assistance and resources. They act as a bridge, communicating partner needs and feedback internally, and aligning company offerings with partner goals. This collaboration helps resolve issues efficiently, drive mutual growth, and foster long-term relationships. Expect regular meetings and joint projects with various departments to ensure partner satisfaction and success.
What are the most commonly searched types of Partner Success jobs in Ontario? The most popular types of Partner Success jobs in Ontario are:
What are popular job titles related to Partner Success jobs in Ontario? For Partner Success jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Partner Success jobs in Ontario look for? The top searched job categories for Partner Success jobs in Ontario are:
What cities in Ontario are hiring for Partner Success jobs? Cities in Ontario with the most Partner Success job openings:
Partner Success jobs near you
Infographic showing various Partner Success job openings in Ontario as of July 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, and 34% Remote job distribution.

Partner Success Manager I

Barracuda Networks Inc.

Kanata, ON • Hybrid

CA$63K - CA$83K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job ID 27-0120(a)
 
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
 
We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
 
Envision Yourself at Barracuda
 
The Partner Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with MSP business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes.
 
What you’ll be working on: 
  • Owns the post-sales relationship with Barracuda’s MSP's, drives greater adoption of products and/or services, and promotes upsell/cross-sell opportunities.
  • Formulates and executes partner success strategies that align MSPs’ business strategies to Barracuda products and services.
  • Works with MSP's and Barracuda stakeholders to prevent or remediate any challenges faced by internal MSP teams in using Barracuda’s products/services.
  • Operates as primary point of contact for multiple product lines, while supporting the MSP  journey with Barracuda.
  • Builds and manages the customized product delivery to the MSP's technology environment.
  • Reaches out to MSP's proactively to offer support, share best practices, and provide value-added insights.
  • Provides training and resources to help MSP's and junior team members understand how to use Barracuda product/services effectively.
  • Collaborates with the broader sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
  • Engages and coordinates customer delivery across Barracuda Networks team members including engineering and professional services.
  • Leverages specialized partner success knowledge in breadth and/or depth to a variety of issues/projects within the team.
  • Works in a project-oriented manner contributing towards team-level goals, and works closely with multiple teams to identify MSP needs and provide tailored solutions.
  • Supports account management team in analyzing sales data and/or developing strategies for sales' process improvement. 
 
What you bring to the role: 
  • 3+ years of experience in sales operations, account management, partner success or equivalent  
  • Bachelor’s or master’s degree in Sales, Business Administration or equivalent
  • Proven success managing and expanding SaaS or subscription-based revenue across existing customer accounts.  
  • Hands-on experience with Partner Success tools (e.g., Gainsight) and CRM platforms.  
  • Exceptional communication skills, including active listening, clear written and verbal communication, and confident presentation abilities.  
  • Strong problem‑solving and project‑management capabilities, with excellent interpersonal and organizational skills.  
  • Highly self‑sufficient; able to navigate ambiguity, collaborate with multiple stakeholders, and operate with minimal oversight.  
  • Self‑motivated team player who brings proactive ideas to drive customer loyalty, product adoption, and long-term engagement.  
  • Outstanding time‑management skills with the ability to prioritize effectively in a fast‑paced environment. 
 
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
 
The anticipated on-target earnings range for this role is $63,000 - $83,000 CAD. At Barracuda, we believe in fair and equitable compensation practices that reflect both market realities and the unique circumstances of each geographical location. We recognize that cost-of-living disparities, market conditions, and other factors can significantly impact compensation expectations in different regions. The compensation range provided in this job description is for illustrative purposes only and may not reflect the actual compensation offers for the position in your location. Final compensation will be determined based on a variety of factors, including the candidates’ qualifications and experience.
 
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