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Partner Success Manager Jobs in West Roxbury, MA

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100 ... Own client retention outcomes and drive renewals in partnership with Industry Principals * Close ...

Freshworks

Customer Success Manager

Boston, MA

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

Altium Limited

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering ... This role partners closely with Professional Services, Technical Support, Sales, and Product to ...

Sapio Sciences

Customer Success Manager

Boston, MA

We're proud to partner with leading labs around the world, from ambitious start-ups to global ... Prior experience (10+ yrs) in customer success or account management-related roles in scientific ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

Sapio Sciences

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

We're proud to partner with leading labs around the world, from ambitious start-ups to global ... Proficiency with CRM and customer success tools, with experience in survey data analysis as a plus.

Bullhorn

Customer Success Manager

Boston, MA · On-site +1

$85K - $105K/yr

About the role The Customer Success Manager (CSM) is a strategic partner and trusted advisor for ... Partnering with customers to define specific objectives to drive operational improvements within ...

OneScreen.AI, Inc

Customer Success Manager

Boston, MA · On-site

$95 - $135/hr

Partner with Sales on business reviews to uncover customer goals and challenges, and develop ... customer success. * Strong project management skills with a proven ability to handle multiple ...

OneScreen

Customer Success Manager

Boston, MA · On-site

Partner with Sales on business reviews to uncover customer goals and challenges, and develop ... customer success. * Strong project management skills with a proven ability to handle multiple ...

YozmaTech

Senior Customer Success Manager

Boston, MA · On-site

Senior Customer Success Manager Boston, Massachusetts, United States About the Job Senior Customer ... Partner with key stakeholders internally and externally to ensure clients are maximizing the ...

OneScreen

Customer Success Manager

Boston, MA · On-site

$80K - $110K/yr

Partner with Sales on business reviews to uncover customer goals and challenges, and develop ... customer success. * Strong project management skills with a proven ability to handle multiple ...

HqO, Inc

Customer Success Manager

Boston, MA · On-site

$100 - $130/hr

... Success Manager (REX Consultant) to own a book of business comprising some of the world's largest ... Partner with Sales to own the end‑to‑end customer lifecycle, including onboarding, adoption ...

HqO

Customer Success Manager

Boston, MA · On-site

... Success Manager (REX Consultant) to own a book of business comprising some of the world's largest ... Partner with Sales to own the end-to-end customer lifecycle, including onboarding, adoption ...

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Showing results 41-60

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in West Roxbury, MA

Partner Success Manager information

See West Roxbury, MA salary details

$33.3K

$85.1K

$143.4K

How much do partner success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for partner success manager in West Roxbury, MA is $85,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,400.00 per year, depending on experience, location, and employer.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What cities near West Roxbury, MA are hiring for Partner Success Manager jobs?

Cities near West Roxbury, MA with the most Partner Success Manager job openings:

Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in West Roxbury, MA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $85,082 per year, or $40.9 per hour.

Customer Success Manager

Definitive Healthcare, US

Framingham, MA

$65K - $110K/yr

Full-time

Re-posted 11 days ago

Job description

About Definitive Healthcare:

At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact.

Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.

We're also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.

We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.

About the Role

Our expansion has created the need for an energetic and motivated Customer Success Manager to join our Customer Experience Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading! 

The Customer Success Manager (CSM) is responsible for the overall success and health of the customers in their book. This individual will focus on supporting our clients in achieving their goals. They will act as a customer advocate within the organization and streamline the customer experience.  CSMs will work with a team of subject matter experts, technical resources, and support staff to ensure successful delivery and adoption of the Definitive Healthcare solutions.  

What You'll Do 

  • Build partnerships within your assigned book of business and look for opportunities to proactively anticipate customer needs  
  • Drive consistent product adoption and engagement, work to achieve their expected outcomes, and provide an excellent customer experience 
  • Effectively segment your book of business and create engagement strategies commensurate with the priorities of your individual customers 
  • Partner with a group of Account Executives and engage at all levels of our customer teams focusing on strategy and account health, and any new client goals or objectives
  • Consistently document customer data that provides a holistic view of the customers health and potential opportunities
  • Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly drive adoption of the product
  • Work with relevant partners in Sales, Strategic Solutions, and Product to ensure the customers success measures are met 
  • Effectively identify at risk accounts and create intervention plans. Supplement pre-determined playbooks with individually created strategic goals

Key Challenges:  

  • Working knowledge of the product portfolio related to their customers' use cases and understanding the priorities of a broad range of stakeholders to support various business objectives 
  • Managing an effective Account Executive relationship that is a true partnership 
  • Educating customers so you are viewed as a partner, problem solver and enabler 
  • Scalability, setting realistic expectations with customers for success 
  • Identifying key decision makers within a company and its subsidiaries 

What You'll Bring

  • 3-5 years' experience in a client facing role  
  • Experience working in customer support for a technical product  
  • Superior communication skills  
  • Ability to learn new concepts quickly  
  • Strong attention to detail  
  • Energy, humor, compassion, and enthusiasm  
  • Experience working with customers in the Healthcare industry is a plus 

Critical Experience:  

  • Experience in a client facing role, driving engagement, and addressing customer inquiries 
  • Adept at working within a team toward a shared goal 
  • Experience in project management, effectively balancing competing needs and priorities 
  • Experience effectively identifying, managing, and mitigating at-risk customer churn and escalation of customer issues 
  • Demonstrated success in understanding customer's unique industry and business 

Compensation and Benefits

The salary range for this position is $65,000 - $110,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company's 401(k) plan with employer contribution.

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."

-Business Development Manager

"Great team. Amazing growth. Employees are treated very well."

-Research Analyst

"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."

-Profile Analyst

If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.

If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment – we encourage you to apply!

Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.

Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @definitivehc.com email address. We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement. If you receive any suspicious communication, please contact careers@definitivehc.com to verify your status in the application process.