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Partner Success Manager Jobs in West Roxbury, MA

CYVL

Customer Success Manager

Boston, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

Cyvl

Customer Success Manager

Boston, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

Monotype

Customer Success Manager

Woburn, MA · On-site

Customer Success Manager Named "One of the Most Innovative Companies in Design'' by Fast Company ... Partner with Sales to influence expansion and renewal outcomes. What we're looking for: * 2+ years ...

Privy

Customer Success Manager

Boston, MA · Remote

We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

Privy

Customer Success Manager

Boston, MA · On-site +1

We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

As a Customer Success Manager, you\'ll own the post-sale relationship for a portfolio of K-12 ... Partner with product andengineeringonboarding, integrations, and configuration; close the loop with ...

Privy

Customer Success Manager

Boston, MA · On-site +1

We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite ... We believe the best Customer Success Managers are curious, proactive, and genuinely invested in ...

Adaptive

Customer Success Manager

Boston, MA · On-site

Customer Success Manager As a Customer Success Manager at Adaptive, you'll be the primary advocate, technical partner, and growth driver for our customers from Day 1 onward. Reporting to the Manager ...

ADRM Careers

Client Success Manager

Woburn, MA · On-site

$95K - $125K/yr

The Client Success Manager will work cross-functionally across Managed Services, Design ... Partner with development and internal stakeholders to help shape appropriate solutions and ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning ... Own existing customer relationships to create successful partners * Serve as the primary point of ...

LinkSquares

Customer Success Manager

Boston, MA · On-site

$80K - $90K/yr

Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform. * Relationship Management: Act as ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... What You'll Do * Build partnerships within your assigned book of business and look for ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100 ... Own client retention outcomes and drive renewals in partnership with Industry Principals * Close ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

Customer Success Manager Locations: NYC OR Waltham, MA locations only - Hybrid 6x a month (Hiring ... partnership with us. * Work closely with sales, product, and support teams to relay customer ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Partner closely with Account Executives to develop account strategies, support renewals, and ... Qualifications * 7-10 years of experience in Customer Success, Technical Account Management ...

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Showing results 21-40

All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in West Roxbury, MA

Partner Success Manager information

See West Roxbury, MA salary details

$33.3K

$85.1K

$143.4K

How much do partner success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for partner success manager in West Roxbury, MA is $85,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.
What cities near West Roxbury, MA are hiring for Partner Success Manager jobs? Cities near West Roxbury, MA with the most Partner Success Manager job openings:
Partner Success Manager jobs near you
Infographic showing various Partner Success Manager job openings in West Roxbury, MA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $85,082 per year, or $40.9 per hour.

Customer Success Manager

CYVL

Boston, MA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Customer Success Manager

You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full customer lifecycle from onboarding through renewal and play a direct role in shaping how our customers achieve measurable outcomes with our platform. You thrive in a fast-moving startup environment where you're not just following the playbook, you're helping write it. If you're energized by building something from the ground up and love finding smarter ways to work, this role is for you.

Key Responsibilities

  • Lead customers through the full lifecycle including onboarding, adoption, expansion, and renewal while serving as their trusted advisor and primary point of contact

  • Engage key stakeholders to define success metrics, track progress, and demonstrate the tangible impact Cyvl is delivering against their goals

  • Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen relationships and drive advocacy

  • Identify and execute expansion opportunities, manage the full renewal cycle, and drive upsells across your book of business

  • Partner cross-functionally with Product and Marketing on discovery sessions, case studies, and customer events

Qualifications

  • 4+ years of Customer Success experience, with a proven track record managing a large book of business and some high-touch customer relationships

  • Demonstrated ability to lead strategic customer interactions including onboarding, QBRs, and renewal cycles

  • Strong analytical mindset; you use data to spot trends, measure impact, and uncover expansion opportunities

  • Builder mentality; excited to help establish CS processes and playbooks in an early-stage startup environment

  • AI-first approach; you actively leverage AI tools to work more efficiently and maximize high-impact customer moments

  • Exceptional communicator, equally effective in writing, on a call, or in the room

Nice to Have:

  • Experience working with local governments, municipalities, or public sector organizations of varying sizes

  • Familiarity with infrastructure, field operations, or GIS-adjacent technology

What We Offer

  • Comprehensive health, dental, and vision coverage

  • 401(k) with immediate vesting

  • Generous PTO, paid parental leave, and flexible work options

  • Annual professional development stipend

  • Team events, referral bonuses, and a collaborative, growth-focused culture

Our Values

At CYVL, the technology we build directly impacts the roads people drive on, the sidewalks their kids walk to school on, and the infrastructure that keeps communities running. We move fast, we care deeply — about the work, about our customers, and about each other. This is a team where trust isn't a talking point, it's how we operate.

Our values guide how we operate and shape a team that is genuinely RAARE:

Real - authentic, transparent, focused on solving real problems with simple, effective solutions.

All Out - bold, driven, and committed to delivering results that matter.

Accelerating - always learning, growing, and moving with intention.

Reliable - we follow through and deliver at a consistently high bar.

Empowering - we lift each other up and help governments build infrastructure they can be proud of.

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