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Partner Success Manager Jobs in Wayne, NJ (NOW HIRING)

Luminance

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through ...

MDCalc

Client Success Manager

New York, NY · On-site

The Role We're looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you'll guide pharmaceutical ...

Alteva RCM

Client Success Manager

Bergenfield, NJ · On-site

Position Summary The Client Success Manager serves as the primary relationship owner for assigned ... Partner closely with Billing, AR, Coding, Authorizations, Intake, and other teams to align client ...

FlowX.AI

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US ... Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR ...

BranchLab

Client Success Manager

New York, NY · On-site

$85K - $150K/yr

As a Client Success Manager, you will partner with leading pharmaceutical manufacturers, agencies, and media partners to help them maximize value from BranchLab's platform and services. You will ...

Flowx.ai

Customer Success Manager

Manhattan, NY · On-site

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US ... Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR ...

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage ... Partner with Sales, Product, and Support teams to deliver a seamless and delightful client ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

... Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in ... You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and ...

FlowX.AI

Customer Success Manager

New York, NY

Mission As a Customer Success Manager, your role is to oversee and drive the success of our US ... Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR ...

EqualAccess

Customer Success Manager

New York, NY · On-site

$130K - $140K/yr

Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming ...

OnCorps LLC

Customer Success Manager

New York, NY · On-site

Customer Success Manager Northeast - Boston, NYC (Hybrid) OnCorps is building AI-powered agents for ... Backed by a recent $55 million investment from Long Ridge Equity Partners, we're in growth mode and ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Alteva RCM

Client Success Manager

Bergenfield, NJ

Position Summary The Client Success Manager serves as the primary relationship owner for assigned ... Partner closely with Billing, AR, Coding, Authorizations, Intake, and other teams to align client ...

Circadia Health

Customer Success Manager

New York, NY · On-site

$120K - $180K/yr

If you've spent your career partnering with healthcare organizations, navigating complex ... Success Manager, you will be employed by Circadia Health, Inc. The anticipated annual base salary ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

As a Customer Success Manager (CSM), you'll own the customer relationship from onboarding to renewal and beyond, serving as a trusted advisor and strategic partner to a portfolio of diverse accounts.

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All JobsPartner Success JobsPartner Success Manager JobsPartner Success Manager Jobs in Wayne, NJ

Partner Success Manager information

See Wayne, NJ salary details

$32.2K

$82.4K

$138.8K

How much do partner success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for partner success manager in Wayne, NJ is $82,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a partner success manager?

A Partner Success Manager is a professional responsible for building and maintaining strong relationships between a company and its business partners, such as resellers, agencies, or technology partners. They ensure partners are well-supported, understand the company's products or services, and achieve shared business objectives. Their role often includes onboarding partners, providing training, resolving issues, and helping partners maximize value from the partnership. Ultimately, Partner Success Managers aim to drive mutual growth and long-term satisfaction for both their company and its partners.

What are the key skills and qualifications needed to thrive as a partner success manager, and why are they important?

To thrive as a Partner Success Manager, you need strong relationship management skills, a background in business or sales, and experience with partner programs or channel management. Familiarity with CRM platforms like Salesforce, partner portals, and reporting tools is typically required. Outstanding communication, problem-solving abilities, and a customer-centric mindset are crucial soft skills for this role. These skills ensure effective partner engagement, drive mutual business growth, and foster long-term strategic alliances.

What are the typical challenges a partner success manager faces when onboarding new partners, and how can they be effectively addressed?

Partner Success Managers often encounter challenges such as aligning expectations, integrating partner processes, and establishing clear communication during onboarding. To address these, it's important to set transparent goals from the outset, provide comprehensive training and resources, and maintain regular check-ins to monitor progress. Building trust and fostering open dialogue with partners can help resolve issues proactively and ensure a smoother integration, setting the foundation for a long-term, successful partnership.

What is the difference between Partner Success Manager vs Customer Success Manager?

AspectPartner Success ManagerCustomer Success Manager
Primary FocusBuilding and maintaining partner relationships to drive mutual growthEnsuring customer satisfaction and retention within existing accounts
Work EnvironmentCollaborates with external partners and internal teamsWorks directly with end-users and clients
Required CredentialsSimilar certifications in account management, relationship managementCertifications in customer success, account management

The main difference between a Partner Success Manager and a Customer Success Manager lies in their focus areas. Partner Success Managers prioritize external partnerships to foster growth, while Customer Success Managers concentrate on supporting and retaining individual customers. Both roles require strong relationship management skills and relevant certifications, but their target audiences and daily interactions differ.

What job categories do people searching Partner Success Manager jobs in Wayne, NJ look for?

The top searched job categories for Partner Success Manager jobs in Wayne, NJ are:

What cities near Wayne, NJ are hiring for Partner Success Manager jobs?

Cities near Wayne, NJ with the most Partner Success Manager job openings:

Partner Success Manager jobs near you

Customer Success Manager

Luminance

New York, NY • On-site

Full-time

Re-posted 7 hours ago

Job description

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe.

We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance's enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys.

As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment.

The successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations.

We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry.

Responsibilities
  • Own and manage the post-sales customer experience across Luminance's product suite
  • Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment
  • Partner with customers as they adopt AI-driven solutions and modernize their legal workflows
  • Guide customers through change management and drive strong user adoption across teams
  • Act as the primary point of contact during onboarding and early lifecycle phases
  • Build trusted relationships with key stakeholders across legal and business teams
  • Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey
  • Monitor customer engagement and proactively address risks and opportunities
  • Identify opportunities for account growth, renewals, and expanded product usage
  • Advocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery
  • Deliver product demonstrations, training sessions, and enablement support

Requirements

    • Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech
    • Demonstrated ability to manage structured onboarding processes or customer-facing projects
    • Experience supporting customers through technology adoption or organizational change initiatives
    • Strong organizational and project management skills, with the ability to manage timelines and stakeholder expectations
    • Experience supporting customers on guided, consultative software platforms (not purely self-serve)
    • Strong communication and stakeholder-management skills
    • Ability to quickly learn and confidently explain advanced product functionality
    • Analytical, proactive, and solution-oriented mindset
    • Bachelor's degree or equivalent practical experience

Compensation - $75,000 - $80,000

Benefits

discretionary bonus per quarter

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