Partner Success Manager Jobs in Baltimore, MD (NOW HIRING)

About CASH

The CASH Campaign of Maryland (Creating Assets, Savings and Hope) is a statewide nonprofit dedicated to promoting economic advancement and financial security for low-to-moderate income individuals and families. Through free tax preparation, financial coaching, financial education, public benefits assistance, and strategic partnerships, CASH serves more than 25,000 households annually while advancing policies that expand economic opportunity across Maryland.

Joining CASH means becoming part of a mission-driven organization that delivers measurable impact every day. This role offers the opportunity to lead a high-profile statewide initiative, mentor emerging professionals through Maryland Corps, build lasting partnerships, and help thousands of Maryland residents gain access to critical benefits.

CASH offers a collaborative culture, hybrid work environment, competitive benefits, and meaningful opportunities for professional growth.

The Sr. Program Associate, Partner Success provides leadership for the recruitment, placement, onboarding, coaching, retention, and overall success of approximately 20 Maryland Corps Benefit Navigator Members assigned to as many as five host organizations throughout Maryland. This is a unique set of Maryland Corps Members who will focus on assisting people to access and retain supportive services such as food, energy, and childcare benefits. The Sr. Program Associate serves as the primary liaison among CASH, the Maryland Department of Service and Civic Innovation (DSCI), host organizations, and Corps Members, ensuring program quality, compliance, strong partnerships, and successful participant outcomes

The successful Sr. Program Associate will establish themselves as a trusted leader for the Maryland Corps Benefit Navigator initiative by building strong relationships with Corps Members, host organizations, and DSCI while delivering measurable program results. By the end of the first year, success will typically include:

Recruiting, onboarding, and successfully supporting approximately 20 Maryland Corps Benefit Navigator Members.

Building strong, collaborative relationships with each host organization and DSCI representatives.

Meeting or exceeding program performance goals, reporting requirements, and compliance expectations.

Improving Corps Member engagement, retention, and host site satisfaction.

Identifying and implementing process improvements that enhance efficiency and participant outcomes.

Representing CASH as a respected partner and ambassador throughout Maryland.

Provide overall leadership for the Maryland Corps Benefit Navigator initiative.

Monitor program performance metrics and participant outcomes.

Prepare executive reports for leadership and funding partners.

Identify opportunities to strengthen partnerships and improve program effectiveness.

Lead recruitment, interviewing, selection, onboarding, and placement of approximately 20 Corps Members.

Develop recruitment partnerships with colleges, workforce organizations, and community groups.

Educate and support Benefit Navigators in core job functions to ensure they meet professional standards.

Support their content training to ensure that they understand best practices for conducting community outreach, public benefits screening, and enrollment assistance. (CASH staff and DHS staff will provide technical benefits training).

Coach, mentor, and support Corps Members through regular one-on-one meetings.

Monitor attendance, performance, professional development, and program completion.

Serve as the primary liaison among CASH, DSCI, Corps Members, and host organizations.

Conduct site visits, resolve placement concerns, and ensure compliance.

Maintain strong relationships with host organizations and share best practices.

Maintain program records and performance data.

Assist with grant reporting and compliance.

Represent CASH at meetings, coalitions, conferences, and community events.

Bachelor's degree in a related field or equivalent experience.

Three to five years of progressively responsible nonprofit or program management experience.

Excellent communication, organizational, coaching, and project management skills.

Experience building partnerships with multiple stakeholders.

Valid driver's license and ability to travel throughout Maryland.

Preferred: Maryland Corps/AmeriCorps, public benefits, grant-funded programs, and CRM experience.

Leadership Relationship Management Project Management Coaching & Mentoring Partnership Development Communication Cultural Competence Adaptability

Hybrid schedule with a minimum of two in-office days per week. Regular statewide travel is required. Ability to lift up to 25 pounds and transport outreach materials.

Salary Range: $57,000-$65,000 annually, commensurate with experience. Comprehensive benefits include employer-paid medical, dental and vision insurance, 403(b) with employer match, disability coverage, health spending account, cell phone reimbursement, parking/transit benefit, generous paid time off, and professional development support.

CASH Campaign of Maryland is an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where all employees are treated with dignity and respect. We recruit, hire, develop, and promote qualified individuals without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We encourage candidates from diverse backgrounds and those with lived experiences that reflect the communities we serve to apply.

Reasonable accommodations will be provided throughout the application and employment process for qualified individuals with disabilities. Applicants requiring an accommodation should notify us at the time of application.