Partner Strategy Operations Manager Jobs (NOW HIRING)

Partnership Strategy & Operations

• Leverage data to drive the formulation and execution of strategic initiatives that align with the Partnership Team and Choice's overall business goals and objectives
• Support the optimization of operational processes impacting the Strategic Alliances function to ensure efficiency, scalability, and continuous improvement
• Lead and manage strategic projects from conception to completion, ensuring timely delivery and successful outcomes; champion innovation and drive operational effectiveness
• Establish performance dashboards and track key performance indicators (KPIs) to measure the success of strategic initiatives and operational improvements
• Develop and own the end-to-end execution of the Strategic Partnerships playbook, partnering with internal key stakeholders to identify and document required partner launch, onboarding, customer care, performance measurement and retention strategies
• Review partner integration, launch protocols, customer care processes and support operational activities on a frequent basis to advise leadership on the implementation of beneficial continuous improvement initiatives
• Effectively communicate recommendations to Senior Leadership and external relationships
  

Relationship & Stakeholder Management

• Develop and sustain long-term relationships with key partners, ensuring mutual growth and success
• Coordinate with internal and external stakeholders to optimize existing relationships and generate incremental value for both parties
• Support quarterly business reviews to discuss current business performance and joint initiatives to drive in year performance growth
• Collaborate with internal teams, including legal, distribution, marketing, and technology, to ensure seamless coordination on partner-related initiatives
• Navigate internal and external organizations to identify the key stakeholders and decision makers, unblock issues when they arise and manage accordingly
• Develop visually engaging and concise presentations that effectively communicate the business and financial merits and considerations associated with recommended partnership strategies to senior leadership and potential partners
• Prepare presentations to executive leadership illustrating the risk/return characteristic of alliance opportunities
• Produce tailored pitch decks which demonstrate the strategic value of key initiatives designed to attract new and enhance existing partnerships
  

• Bachelor's Degree from a four-year college or university in Finance, Business Management, Hotel Management, or a relevant field of study is required
• MBA/Project management certification a plus
• A minimum of 5 years of experience in Consulting, Strategy, Partnership Program Implementation/Integration/Operations, and related fields. Experience within the hospitality/hotel management/travel industry is a plus but not required
• Background in the consulting field with a proven ability to build presentations and articulate recommendations to a senior level audience preferred
• Experience managing multiple competing priorities with a proven ability to successfully drive medium to large sized operational projects with external partners and cross-functional internal key stakeholders
• Proven ability to collaborate with and influence internal partners across the enterprise to identify and deliver process optimization strategies/efficiencies
• Ability to concisely communicate complex topics including to senior leadership and all internal constituents
• Financial savvy with ability to articulate the strategic and financial merits/considerations of prospective relationships to internal and external stakeholders, including potential partners
• Strong strategic thinker who can translate market trends, partner priorities and internal focus areas into actionable strategic roadmaps
• Strong analytical acumen; ability to translate data into insight and excellent attention to detail
• Strong will to win, attention to detail, focus on efficient management and willingness to roll up your sleeves
• High degree of intellectual curiosity, comfort with ambiguity, ability to bring structure to complex and disjointed processes
• Ability to excel in a highly dynamic, fast-paced and ambiguous space. Highly proactive and comfortable acting with autonomy