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Partner Implementation Manager information

What is a Partner Implementation Manager?

A Partner Implementation Manager is a professional responsible for managing and overseeing the onboarding and integration of business partners, such as vendors or clients, into a company's systems, products, or services. They coordinate project timelines, communicate requirements, and ensure a smooth transition and successful partnership launch. This role typically involves working cross-functionally with sales, product, and technical teams to deliver customized solutions that meet both the company's and the partner's needs.

What is the difference between Partner Implementation Manager vs Customer Success Manager?

AspectPartner Implementation ManagerCustomer Success Manager
Primary FocusImplementing partner integrations and onboardingEnsuring customer satisfaction and retention
Work EnvironmentCollaborates with partners and internal teams during onboardingWorks directly with end customers post-sale
Required SkillsTechnical knowledge, project management, communicationRelationship management, communication, problem-solving

The Partner Implementation Manager primarily focuses on onboarding and integrating partners into the company's ecosystem, ensuring smooth collaboration. In contrast, the Customer Success Manager concentrates on maintaining ongoing customer relationships and satisfaction. While both roles require strong communication skills, the Implementation Manager is more technical and project-oriented, whereas the Customer Success Manager emphasizes relationship building and retention.

What are some common challenges faced by Partner Implementation Managers during the onboarding of new partners?

Partner Implementation Managers often encounter challenges such as aligning expectations between internal teams and external partners, managing project timelines, and addressing technical integration issues. They must coordinate with multiple stakeholders, including product, engineering, and support teams, to ensure a smooth onboarding process. Clear communication, proactive problem-solving, and adaptability are key to overcoming these hurdles and building strong, long-term partnerships.

What are the key skills and qualifications needed to thrive as a Partner Implementation Manager, and why are they important?

To thrive as a Partner Implementation Manager, you need strong project management skills, experience with client onboarding, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM software, project management tools like Asana or Jira, and integration platforms is typically required. Excellent communication, problem-solving abilities, and relationship-building skills help you navigate partner needs and drive successful implementations. These skills are crucial for ensuring smooth partner onboarding, fostering client satisfaction, and achieving organizational goals.
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Partner Implementation Manager jobs near you
Client Implementation Specialist II, Cox Business

Client Implementation Specialist II, Cox Business

Cox Communications, Inc.

Phoenix, AZ • Hybrid

$20.10 - $30.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

New

Cox Communications rating

8.4

Company rating: 8.4 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

11th of 83 rated telecommunications companies

Job description

Company

Cox Communications, Inc.

Job Family Group

Customer Care Group

Job Profile

Client Implementation Specialist II

Management Level

Individual Contributor

Flexible Work Option 

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Job Title

Client Implementation Specialist II (Order Management Specialist)


Position Summary

At Cox Business, the Client Implementation Specialist II is responsible for coordinating Cox Business customer orders and projects end-to-end - including new installs, upgrades, downgrades, transfers and other changes. This role converts customer and sales input into accurate orders in Cox systems, ensuring all documentation is complete and correct, and coordinating across sales, engineering, and field partners to support smooth installations and engagements. The role is performed virtually with minimal supervision and may sit in any Cox Business location.


Key Responsibilities
  • Coordinate Cox Business customer projects (new, upgrade, downgrade, transfer, etc.), handling the day-to-day order details.
  • Partner closely with the sales organization to: Receive customer requirements and translate them into accurate orders.Set customers up for installations and other engagements.
  • Ensure all required documentation is gathered and entered correctly in the appropriate systems.
  • Act as the "glue" between sales, engineering, and field partners by: Scheduling orders.Verifying service codes, pricing, and other critical order details.
  • Serve as the sales team's "wing-person" from initial sale through order submission, supporting timely and accurate processing.
  • Provide a high-touch, customer-centric experience so customers feel like they are the only one being supported, and remain satisfied throughout their journey.
  • Work from a home office environment, remaining self-starting, disciplined, and able to manage productivity amid potential at-home distractions.

Minimum Qualifications
  • 2+ years of experience in a related field (e.g., administrative, data entry, or similar coordination roles).
  • High school diploma or GED equivalency.
  • Excellent interpersonal and customer service skills.
  • Ability to work independently as well as collaboratively within a team.
  • Strong attention to detail with the ability to meet deadlines.
  • Demonstrated effectiveness working with teams across the organization.
  • High proficiency in Microsoft Word and Excel.

Preferred Qualifications
  • Experience in the telecommunications industry.
  • Knowledge of ICOMS and OMS (order management systems).

Work Environment
  • Virtual/home-office role with minimal direct supervision.
  • Candidates may sit in any Cox Business location.

Compensation & Benefits (High-Level)

Cox Business offers:

  • Competitive compensation and 401(k) with generous company match.
  • Comprehensive healthcare, life, and disability benefits.
  • Additional benefits such as adoption assistance, pet insurance, and discounts on travel and cars.
  • A culture that values people, recognition, diversity, and inclusion, with strong support for career growth (mentoring, skill development, and opportunities across Cox family businesses).

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



What Cox Communications employees say

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Benefits

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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