Mandarich Law Group, LLP is one of the nationโs leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.
ยท Act as the first point of contact for technical support via phone, email, and walk-ups
ยท Troubleshoot hardware, software, and network issuesโescalating when needed
ยท Set up new user workstations and manage employee onboarding/offboarding
ยท Support Windows desktops, Microsoft Office applications, printers, and other common business tools
ยท Maintain accurate records of issues and resolutions in our ticketing system
ยท Assist with user account management, password resets, and access rights via Active Directory
Requirements
- 1โ2 years of IT support experience (internships or part-time roles count too!)
- Strong communication skillsโyouโre just as comfortable talking to people as you are working with machines
- Curious, proactive, and eager to learn
- Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
- Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
- Experience supporting remote users or working in a legal or professional services environment preferred
- Comfortable working with:
- Windows 10/11, Windows Server 2019/2022
- Microsoft Office Suite
- Printers, desktops, laptops, and mobile devices
- Basic networking concepts (IP, DNS, DHCP)
- Active Directory (bonus points for experience with Group Policy)
Benefits
- Competitive Base Salary
- Medical, Dental, and Vision Coverage; 401K plan with company match
- Company paid Life Insurance
- Short and Long Term Disability
- PTO, Float holiday
- Paid Parental Leave