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Community Engagement Specialist
Department: ISP and Field Operations
Location: Denver Metro Area

POSITION SUMMARY
The Customer Engagement Specialist serves as the trusted local representative for Vero Fiber within a 55+ residential community. This role combines sales, service, and hands-on support, helping residents stay connected through reliable fiber internet and guiding them as they transition from traditional cable or satellite TV to streaming platforms.

This is a part-time position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service.
RESPONSIBILITIES

• Actively engage residents through door-to-door conversations, community events, and scheduled demonstrations.
• Provide hands-on training on streaming services, helping customers cut the cord from traditional cable.
• Troubleshoot basic connectivity issues with home Wi-Fi networks
• Provide assistance with setting up streaming software, reconnecting wireless devices (laptops, tablets, phones, etc.)
• Understand residents' needs and recommend the best internet plan or streaming setup to match their lifestyle.
• Build lasting relationships with residents and community staff to strengthen Vero Fiber's reputation for friendly, trustworthy service.
• Visit new customers in their homes to assist with the set up streaming devices, smart TVs, or apps (e.g., Netflix, YouTube TV, Amazon Prime).
• Provide basic training on how to navigate streaming platforms and use Vero Fiber's internet effectively.
• Host small group "Streaming 101" or "Cut the Cord" workshops in community spaces.
• Follow up with residents after installation to ensure they are comfortable using their new services.
• Track sales activity, leads, and follow-ups in CRM software.
• Participate in sales campaigns and community marketing initiatives.
• Achieve monthly sales goals while maintaining high customer satisfaction.
• Complete administrative tasks, order forms, and service requests in accordance with company standards.

REQUIRED QUALIFICATIONS

• Must have strong interpersonal and communication skills and be approachable, patient, and empathetic.
• Comfortable explaining technology in simple, easy-to-understand terms.
• Excellent communication skills.
• Proven ability to work independently and manage time effectively.
• Prior sales or customer service experience (telecom, senior services, or technology support preferred).
• Ability to read, write, speak, and understand English; Spanish proficiency is a plus.
• Must have reliable transportation, the ability to travel to assigned customer areas, and a valid driver's license with current auto insurance.
• Must be comfortable working part-time hours with a flexible schedule, including weeknights and weekends, as needed to support the core responsibilities of the role.

PREFERRED QUALIFICATIONS

• Prior customer success, or high-touch support experience.
• Experience in telecom, utilities, or subscription-based services.

JOB DETAILS AND PHYSICAL REQUIREMENTS

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather. Therefore, this position requires the ability to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow.
• Ability to occasionally lift or carry small electronic equipment (routers, streaming devices, etc.) during demos, up to 25 lbs.
• This position requires the ability to stand and walk for extended periods of time.
• This position is based in the Denver Metro area market.
• This is a non-exempt (hourly) position.
• This is a part-time position, anticipated hours below 30 hours per week.
• This is a staff non-management position.
• Ability to pass a background check is required.

CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job post: Safety and Security, Quality of Work, and Results-Orientation.

COMPENSATION, BENEFITS AND ADDITIONAL INFORMATION

• The anticipated hourly range for this position is $20.00 - $22.00 per hour. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. For Colorado-based applicants, the pay range and benefits listed above apply in accordance with the Colorado Equal Pay for Equal Work Act.
• This is a part-time position that accrues Sick Leave; no other benefits are offered for this role.

ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES
Vero Broadband participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov

This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.

Pre-Employment Screening Requirement for this Safety Sensitive Role
At Vero, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.

Drug Screen Requirement Details:
As a part of the hiring process for this position, you will be required to:

• Accept a Conditional Offer of Employment.
• Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date.
• This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.

Important Policy Notes:

• Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens.
• Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.
• Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.

CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.

Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Vero Fiber