Part Time Remote Customer Success Jobs in Chicago, IL

Do you want to manage innovative web solutions for a diverse range of clients? Are you excited by building new digital experiences from concept through launch? Do you thrive in fast-paced environments and enjoy collaborating with talented deployment teams on real products?

If so, Promet Source may be the place for you.

Promet Source is a Chicago-based web and mobile application development company seeking a remote part-time employee Project Manager to work up to 5-20 hours per week with an hourly rate of $60-$70 to join our established team of Drupal professionals. This is a part-time position and does not include employee benefits.

The Project Manager is responsible for the successful planning, coordination, execution, and delivery of projects, ensuring alignment with company strategy, commitments, and goals. This role reports to the Director of Client Services. This role requires strong organizational and interpersonal skills, the ability to multitask effectively, and experience leading technical teams.

Projects may include new development initiatives as well as ongoing support and maintenance engagements, requiring comfort switching between build-focused and support-oriented workflows.  

Duties/Responsibilities:

Project Planning

• Responsible for project execution coming to completion at or under budget
• Responsible for keeping internal and external stakeholders informed of project
• progress, risks, and milestones weekly or more frequently as needed
• Assigns and recommends resources for assigned projects
• Forecasts resource allocation on a quarterly basis
• Identifies and documents project requirements at the start of each project
• Maintains the first point of contact for customer stakeholders
• Reviews development work, ticket progress, keeps project tracking software up to date
• Responsible to keep the project team focused and unblocked from obstacles when possible; this may include getting answers to questions in a timely manner, documenting needs, updating tickets, and more
• Assist with maintenance and creation of internal process and other "wiki" documentation
• Build strong relationships with clients

Project Budgeting

• Create and Approve monthly project invoices
• Develops project budgets, monitors and tracks budgets against pre sales estimates for individual projects
• Forecasts project budget and timeline changes well in advance and informs stakeholders of any changes

Project Account Growth

• Identify upsells: identify valuable additional work to perform for client account
• Sales support: assist with project management related questions and demonstrations
• Build strong relationships with clients
   

We are a technology firm delivering web and mobile development solutions with ongoing support. Our clients include higher education institutions, local/state government,  high-volume eCommerce platforms, and startups. As a leading provider of web services, we specialize in complex web development, open-source CMS support (with a strong focus on Drupal), and iOS mobile applications. We are deeply committed to open-source solutions and provide managed services for Drupal-based websites, products, and applications.

• Minimum of 5 years of project management experience
• Experience working with a CMS in an agency setting
• Bachelor’s degree (or equivalent) in business administration or a related field
• Strong organizational and time management skills with the ability to multitask
• Excellent written and verbal communication skills
• Highly motivated, independent self-starter
• Experience developing project budgets, tracking expenses, coaching teams, and improving processes
• Solid understanding of project management methodologies, tools, and best practices
• Proven experience in people management, strategic planning, risk management, and change management
• Working knowledge of web accessibility standards and how to apply them in practice
• Experience working part-time and remote
• Experience or certification in web accessibility is a strong plus
• Must be based in the United States and authorized to work in the U.S.  

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