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Remote Chat Support Assistant Jobs in Chicago, IL

Essence Journey

Remote Customer Support Associate

Chicago, IL · Remote

$18 - $24.75/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

VIVA USA INC

Technical Support Analyst

Lisle, IL · On-site +1

Training will primarily be remote with less than 10% travel to the office. Description: Senior ... support. Assist dealer technicians with ECM, TCM, BCM, and other electronic control module ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

Production Support & Monitoring - Provide expert-level remote management, administration, and ... Change & Release Support - Assist with version upgrades, deployments, and release validation in ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

Production Support & Monitoring -- Provide expert-level remote management, administration, and ... Change & Release Support -- Assist with version upgrades, deployments, and release validation in ...

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Chicago, IL

Remote Chat Support Assistant information

See Chicago, IL salary details

$12

$19

$26

How much do remote chat support assistant jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote chat support assistant in Chicago, IL is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.06 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Chicago, IL? The most popular types of Remote Chat Support jobs in Chicago, IL are:
What are popular job titles related to Remote Chat Support Assistant jobs in Chicago, IL? For Remote Chat Support Assistant jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Chicago, IL look for? The top searched job categories for Remote Chat Support Assistant jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Chat Support Assistant jobs? Cities near Chicago, IL with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $39,837 per year, or $19.2 per hour.

Remote Customer Support Associate

Essence Journey

Chicago, IL • Remote

$18 - $24.75/hr

Full-time

Posted 27 days ago

Job description

About the Role:

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences.

Key Responsibilities:

*Provide timely, professional support to clients via email, chat, and phone

*Assist with scheduling, follow-ups, and general administrative tasks

*Maintain accurate records and document client interactions

*Collaborate with internal teams to resolve issues and improve overall client satisfaction

*Identify opportunities to enhance processes and improve the client experience


Qualifications:

*Strong written and verbal communication skills

*Excellent organizational and multitasking abilities

*Comfortable using digital tools, email, and chat platforms for remote work

*Ability to work independently while managing priorities effectively

*Previous experience in customer service, administration, or support is a plus but not required

Benefits:

*Flexible remote work schedule

*Professional development opportunities and access to training programs

*Collaborative and supportive team culture

*Access to company resources and tools to ensure success

*Exclusive employee perks

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Equal Opportunity Statement

We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.

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