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Part Time Phone Representative Jobs in Missouri (NOW HIRING)

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

On-site, No remote We are currently hiring for both full-time and part-time positions. Phone Rep 1 * Answers all calls in a professional and friendly manner with a pleasant greeting, an offer ...

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All JobsPhone Representative JobsPart Time Phone Representative JobsPart Time Phone Representative Jobs in Missouri

Part Time Phone Representative information

What is a part time phone representative?

Part time phone representatives are customer service professionals who handle inbound or outbound calls for a company on a part-time schedule. Their main duties include answering customer inquiries, providing information, resolving issues, and sometimes making sales or conducting surveys over the phone. They typically work set hours each week that are less than full-time, offering flexibility for students, parents, or those seeking supplemental income. Strong communication skills, patience, and the ability to handle multiple tasks are essential for this role.

What are the key skills and qualifications needed to thrive as a part time phone representative?

To thrive as a Part Time Phone Representative, strong verbal communication, active listening, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, professionalism, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient resolution of customer inquiries, foster positive customer experiences, and support organizational goals.

How does a part time phone representative typically balance call volume with providing quality customer service?

Part time phone representatives often manage high call volumes while ensuring each customer receives attentive, effective service. This balance is achieved through efficient call handling techniques, staying organized with scripts and guidelines, and using customer relationship management (CRM) tools to track interactions. Representatives are encouraged to listen actively, address concerns promptly, and know when to escalate issues. Regular training and feedback sessions help team members continuously improve their service quality despite time constraints.

What is the difference between Part Time Phone Representative vs Customer Service Associate?

AspectPart Time Phone RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or on-siteRetail stores, call centers, or office settings
Industry UsageTelecommunications, sales, supportRetail, hospitality, support services
Search IntentPart time, phone-based customer support rolesCustomer service jobs, retail support

Part Time Phone Representatives and Customer Service Associates often share similar credentials and work environments. The main difference lies in their typical work settings and industry focus, with Part Time Phone Representatives primarily working in call centers or remotely handling phone-based support, while Customer Service Associates may work in retail or various support roles. Both roles are suitable for individuals seeking part-time, customer-focused positions.

What are the most commonly searched types of Phone Representative jobs in Missouri?

The most popular types of Phone Representative jobs in Missouri are:

What cities in Missouri are hiring for Part Time Phone Representative jobs?

Cities in Missouri with the most Part Time Phone Representative job openings:

Part Time Phone Representative jobs near you

Home Office - Phone Rep 1

StorageMart

Columbia, MO • On-site, Remote

$19.50/hr

Full-time, Part-time

Re-posted 18 days ago

StorageMart rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

11th of 29 rated removal and storage companies

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.
Hourly Rate $19.50
Location: On-site, No remote
We are currently hiring for both full-time and part-time positions.
Phone Rep 1
  1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
  2. Answers calls with the appropriate company name in the greeting.
  3. Complete all outbound calls as assigned.
  4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
  5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
  6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
  7. Repeats and/or spells caller's information back to the caller.
  8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
  9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
  10. Receptive to feedback and willing to improve and learn new information.
  11. Build positive relationships with callers through active listening and effective communication.
  12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
  13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
  14. Persuasive and resilient with the ability to handle objections and rejection.
  15. Performs other duties as assigned

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What StorageMart employees say

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Hours and flexibility

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