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Remote Phone Representative Jobs in Missouri (NOW HIRING)

StorageMart

Home Office - Phone Rep 2

Columbia, MO · On-site +1

$21.50/hr

Phone Rep II Location: On-site in Columbia, MO ( No Remote ) Pay Rate: $21.50/hour Be part of a team that values people, growth, and exceptional customer service. At StorageMart, you'll have the ...

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

Columbia, MO On-site position only - No Remote We also require availability to work one weekend day ... representative must ask "Do you need storage?". * Handles calls as trained, following the five ...

Superior Life

Sales Representative

Lees Summit, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Saint Louis, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Kansas City, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Saint Joseph, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

O Fallon, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Independence, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Springfield, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

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Remote Phone Representative information

What is a Remote Phone Representative?

A Remote Phone Representative is a customer service professional who works from a location outside of a traditional office, often from home, handling inbound and outbound calls on behalf of a company. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. They use phone systems and computer software to assist customers efficiently while maintaining a high standard of service. This role requires excellent communication skills, problem-solving abilities, and the ability to work independently. Remote Phone Representatives are commonly employed in industries such as retail, telecommunications, healthcare, and finance.

What are some common challenges faced by Remote Phone Representatives, and how can they be managed effectively?

Remote Phone Representatives often encounter challenges such as staying motivated while working independently, managing distractions at home, and handling difficult customer interactions without immediate in-person support. To manage these challenges, it's helpful to establish a dedicated workspace, follow a structured daily routine, and regularly communicate with your team through virtual meetings or chat platforms. Employers typically provide extensive training and ongoing support, so taking advantage of these resources can help you feel connected and confident in your role.

What are the key skills and qualifications needed to thrive as a Remote Phone Representative, and why are they important?

To thrive as a Remote Phone Representative, you need excellent verbal communication, active listening, problem-solving skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Strong time management, patience, and the ability to remain calm under pressure help you stand out in this position. These skills and qualities are crucial for providing effective customer support, resolving issues efficiently, and maintaining a positive brand image while working remotely.
What are the most commonly searched types of Phone Representative jobs in Missouri? The most popular types of Phone Representative jobs in Missouri are:
Remote Phone Representative jobs near you
Home Office - Phone Rep 2

Home Office - Phone Rep 2

StorageMart

Columbia, MO • On-site, Remote

$21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

StorageMart rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

10th of 29 rated removal and storage companies

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.
Join the StorageMart Family!
Position: Phone Rep II
Location: On-site in Columbia, MO (No Remote)
Pay Rate: $21.50/hour
Be part of a team that values people, growth, and exceptional customer service. At StorageMart, you'll have the opportunity to make a difference while working in a supportive environment with opportunities to grow.
Benefits Include:
• Medical, Dental & Vision Insurance
• 401(k) with up to 12% Company Match
• Paid Time Off
• Company-Paid Life Insurance & Short-Term Disability
• Employee Assistance Program
Join StorageMart and start your next career opportunity today!
Responsible for answering and taking phone calls, as trained, in any current and future queues that they have been trained for. Responsible for taking payments as trained, maintaining credit card, and personal security. Reports callers' customer service issues Renting-Reserving-Setting site visits-providing hot leads to our clients with all the information correct and complete as provided by the caller and by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned. Essential functions indicated by an asterisk (*).
1. Answers all calls by the 2nd ring, but no more than 3 rings.*
2. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that." or something similar.*
3. Answers calls with the appropriate company name of greeting.*
4. Addresses callers needs such as needs storage, needs to speak with manager, needs supplies, if customer asks for something other than storage, the phone rep must ask "Do you need storage?".*
5. Handles calls as trained, following five agreements, reading the op notes, overcoming concerns, assumes the rez/site visit/hot lead per screen by asking for name and number, creating urgency to rez/visit the unite/site.*
6. Repeats and/or spells callers information back to the caller.*
7. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.*
8. Covers administration fee, lock, insurance protection plan when applicable, and store hours at end of the call if not covered during store information.*
9. Willingly works with coaches, trainers, and supervisors on a regular basis as well as when needed to improve or learn new information.*
10. Performs the extra duties of opening and/or closing the call center building.*
11. Acts as a fill in supervisor when a regular supervisor is not available.*
12. Coaches other as assigned including:*
13. Works willingly with TQA trainers, supervisors, and others on a regular basis as well when needed to improve or learn new information*
14. Performs other duties as assigned.*
15. Runs software like interactive queues as needed to assist the organization with call routing.
16. Performs clerical work on other projects as needed to assist the organization which may include translating, proofreading, providing feedback on training materials, screen checks and/or other projects as needed.
17. Provides feedback about errors, omissions, and other problems when seen.
18. Performs outbound calls for mystery shopping, research, and to help the organization marketing or other special projects as needed.
*Essential Function
#SME2

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