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Remote Phone Representative Jobs in Missouri (NOW HIRING)

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

On-site, No remote We are currently hiring for both full-time and part-time positions. Phone Rep 1 * Answers all calls in a professional and friendly manner with a pleasant greeting, an offer ...

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

Columbia, MO On-site position only - No Remote We also require availability to work one weekend day ... representative must ask "Do you need storage?". * Handles calls as trained, following the five ...

Superior Life

Sales Representative

Independence, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Saint Joseph, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

O Fallon, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Saint Louis, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Springfield, MO · Remote

Sales Representative We're looking for remote part time or full time independent sales ... phone call interview to learn more about you and discuss details on this rare opportunity. www ...

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Remote Phone Representative information

What is a remote phone representative?

A Remote Phone Representative is a customer service professional who works from a location outside of a traditional office, often from home, handling inbound and outbound calls on behalf of a company. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. They use phone systems and computer software to assist customers efficiently while maintaining a high standard of service. This role requires excellent communication skills, problem-solving abilities, and the ability to work independently. Remote Phone Representatives are commonly employed in industries such as retail, telecommunications, healthcare, and finance.

What are the key skills and qualifications needed to thrive as a remote phone representative?

To thrive as a Remote Phone Representative, you need excellent verbal communication, active listening, problem-solving skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Strong time management, patience, and the ability to remain calm under pressure help you stand out in this position. These skills and qualities are crucial for providing effective customer support, resolving issues efficiently, and maintaining a positive brand image while working remotely.

What are some common challenges faced by remote phone representatives, and how can they be managed effectively?

Remote Phone Representatives often encounter challenges such as staying motivated while working independently, managing distractions at home, and handling difficult customer interactions without immediate in-person support. To manage these challenges, it's helpful to establish a dedicated workspace, follow a structured daily routine, and regularly communicate with your team through virtual meetings or chat platforms. Employers typically provide extensive training and ongoing support, so taking advantage of these resources can help you feel connected and confident in your role.

What are the most commonly searched types of Phone Representative jobs in Missouri?

The most popular types of Phone Representative jobs in Missouri are:

Remote Phone Representative jobs near you

Home Office - Phone Rep 1

StorageMart

Columbia, MO • On-site, Remote

$19.50/hr

Full-time

Re-posted 5 days ago

StorageMart rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

11th of 29 rated removal and storage companies

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.
Hourly Rate $19.50
Location: On-site, No remote
We are currently hiring for both full-time and part-time positions.
Phone Rep 1
  1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
  2. Answers calls with the appropriate company name in the greeting.
  3. Complete all outbound calls as assigned.
  4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
  5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
  6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
  7. Repeats and/or spells caller's information back to the caller.
  8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
  9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
  10. Receptive to feedback and willing to improve and learn new information.
  11. Build positive relationships with callers through active listening and effective communication.
  12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
  13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
  14. Persuasive and resilient with the ability to handle objections and rejection.
  15. Performs other duties as assigned

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