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Part Time Phone Operator Jobs in Massachusetts (NOW HIRING)

The UPS Store

Part-Time Center Associate

Marblehead, MA · On-site

$17.50 - $23.50/hr

... and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale ... Outstanding phone skills * Strong verbal and written communication skills, including spelling and ...

Fenway Health

Medical Assistant, Part-Time

Boston, MA · On-site

$22.62 - $24.87/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Job Type Part-time Description Our nursing staff are the heart and soul of Fenway Health. Every day ... r LPN via phone call, email and/or letters * Administers all CLIA waived lab tests and medical ...

Town of Oxford

Part Time Dispatcher

Oxford, MA · On-site

$26.52/hr

... Power phone certified, • PST-I, ISC 100-200-700, CPR, • High School Diploma or GED, • ... They must follow the rules, regulations, and operating procedures of the Communications Center.

Sstar

Outreach Worker - Part-Time

Fall River, MA

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role also includes responsibility for safely operating and transporting the outreach van or RV ... phone, eyewear etc. Health insurance Life insurance Paid time off Vision insurance Flexible ...

Wagner Motors

Be Seen First

Runner / Porter / Driver / Part Time On Call

Shrewsbury, MA · On-site

$16.25/hr

Our employee benefits include: $16.25 per hour Family Operated Dealership for over 60 years ... Please include your name, address, email address and phone number on your resume. When can you ...

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Showing results 21-40

All JobsPhone Operator JobsPart Time Phone Operator JobsPart Time Phone Operator Jobs in Massachusetts

Part Time Phone Operator information

See Massachusetts salary details

$8

$15

$22

How much do part time phone operator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for part time phone operator in Massachusetts is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.89 and $16.25 per hour, depending on experience, location, and employer.

What does a part time phone operator do?

A Part Time Phone Operator is responsible for answering incoming calls, directing callers to the appropriate departments or individuals, and providing information to customers or clients. They may also take messages, schedule appointments, and perform basic administrative tasks. Typically, part time phone operators work flexible hours, making this role suitable for students or those seeking supplemental income. Excellent communication skills and a professional phone manner are essential for success in this position.

What are the key skills and qualifications needed to thrive as a part time phone operator?

To thrive as a Part Time Phone Operator, you need excellent verbal communication, active listening, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and office productivity tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help you provide outstanding service and handle challenging callers. These skills ensure efficient call handling, positive customer experiences, and smooth workflow within an organization.

What are some common challenges faced by part time phone operators, and how can they be managed effectively?

Part-time phone operators often face challenges such as managing high call volumes during peak hours and addressing diverse customer inquiries efficiently. Staying organized, utilizing call scripts, and developing strong listening skills can help operators handle these situations smoothly. Additionally, operators frequently collaborate with other departments to resolve complex issues, so effective communication and a willingness to learn about different aspects of the organization are essential. Support from supervisors and regular training sessions also contribute to successfully managing these challenges.

What is the difference between Part Time Phone Operator vs Customer Service Representative?

AspectPart Time Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma or higher
Work EnvironmentCall centers, reception areasCall centers, retail, office settings
Industry UsageTelecommunications, hospitality, healthcareRetail, tech, finance, healthcare
Job FocusHandling incoming/outgoing calls, basic infoAssisting customers, resolving issues, sales

While both roles involve communication via phone, Part Time Phone Operators primarily handle basic call routing and information, often in specific industries like healthcare or hospitality. Customer Service Representatives typically provide broader support, including problem-solving and sales, across various industries. The main difference lies in scope and responsibilities, with Customer Service Reps often engaging in more complex interactions.

What are the most commonly searched types of Phone Operator jobs in Massachusetts?

The most popular types of Phone Operator jobs in Massachusetts are:

Part Time Phone Operator jobs near you
Infographic showing various Part Time Phone Operator job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,480 per year, or $15.6 per hour.

Part-Time Center Associate

The UPS Store

Marblehead, MA • On-site

$17.50 - $23.50/hr

Part-time

Re-posted 12 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 643 frontline employees who took The Breakroom Quiz

459th of 734 rated retailers

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

QUALIFICATIONS            

  • Prompt, reliable, and responsible
  • Strong computer skills
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Able to stand for the majority of your shift
  • Able to lift 40+ pounds
  • Willing and able to work 15 to 30 hours per week for a 5-day work week
  • Available to work Saturdays
  • Willing to become a notary public (paid for by the store)
  • Available to work one Sunday in December

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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