Position InformationPosition Information (Default Section)
Job Title Enrollment Specialist - Enrollment Operations (Part-Time)
Location Main Campus - Dayton, OH
Job Number 05477
Department Enrollment Services Department
Job Category Professional
Job Type Part-Time
Status Regular
Job Open Date 05/22/2026
Resume Review Date 06/08/2026
Closing Date 06/05/2026
Open Until Filled No
Position SummaryThe Enrollment Specialist, reporting to the Assistant Director of Enrollment Operations, is entrusted with delivering frontline enrollment services to students at the Welcome Center. This role emphasizes exceptional customer service, comprehensive support, and a holistic approach to problem-solving in key areas such as registration, financial aid, placement assessments, and general student inquiries. The Specialist provides guidance on institutional policies, procedures, and processes to prospective and current students, parents, and other stakeholders. Additionally, the Specialist will collaborate with the Assistant Director on escalated issues as necessary.
This position requires the ability to troubleshoot and address complex, multi-departmental challenges, ensuring that student concerns are met with a proactive, comprehensive review of records and circumstances, aiming to resolve or offer informed guidance on multiple interrelated issues. Other duties may be assigned as needed to support the Welcome Center's mission.
The hourly pay rate for this position is $25.15 and has a maximum of 28 hours per week. There are multiple vacancies for this role. All interested applicants are encouraged to apply.Why work for Sinclair College?The following are some of the benefits that part-time staff with Sinclair College receive:
- Tuition waiver for employee for 3 credit hours per semester
- Opportunity for advancement and promotion
- Support for continued training and education
- OPERS pension participation, with 14% employer contribution
- 14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days
- High quality programs and events for work-life balance
*SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Principal Accountabilities - Deliver exceptional front-line customer service and support to students across Enrollment Services functions, including Registration and Student Records, Placement Testing, Financial Aid and Scholarships, and the Bursar's Office
- Serve as a primary point of contact for students by providing accurate, timely, and comprehensive information regarding enrollment processes, policies, procedures, and student account inquiries
- Resolve complex student issues and transactions efficiently and professionally, exercising sound judgment and making informed decisions that support positive student enrollment outcomes
- Maintain accurate and detailed documentation of all student interactions, inquiries, and resolutions within the college's student information system in accordance with institutional standards and compliance requirements
- Provide student support through multiple service channels, including in-person, phone, email, and digital communication platforms, ensuring a consistent and high-quality service experience
- Adapt daily workflow and service assignments based on operational needs, student traffic, and departmental priorities to ensure effective coverage and responsiveness
- Collaborate with cross-functional Enrollment Services teams to ensure seamless student support and accurate dissemination of information across all functional areas
- Participate in ongoing training, professional development, and process improvement initiatives to maintain current knowledge of institutional policies, systems, and best practices
- Uphold the institution's commitment to student success by fostering a welcoming, professional, and student-centered service environment
- Ensure confidentiality, accuracy, and compliance in handling student records, financial information, and sensitive documentation
Requirements - Minimum of an associate's degree required; bachelor's degree preferred
- Minimum of one (1) year of customer service experience required; experience with student enrollment service areas preferred
- Excellent oral, written and presentation skills required
- Proficiency in working with and utilizing data, maintaining accurate data within information systems such as Colleague or software systems such as CRMs required
- Ability to work effectively as a team member required
- Demonstrated ability to communicate and interact professionally and effectively with students, employees, and members of the public from a wide range of backgrounds, experiences, and perspectives
- Demonstrated ability to analyze and interpret data within information systems and make independent decisions required
- Ability to enter data into information systems while maintaining a high level of accuracy is required
- Ability to take direction from leadership and meet expectations in a fast paced customer-oriented environment required.
- Flexibility to work evening and weekends required