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Part Time Inbound Call Center Jobs in Texas (NOW HIRING)

Houston Methodist

$12.75 - $16.75/hr

At Houston Methodist, the Call Center Agent position is responsible for assisting internal and ... Duties for this position include managing large volumes of inbound and outbound calls in a timely ...

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$16/hr

We are currently seeking a Part-Time Call Center Representative to work remotely supporting our Call Center Department. This position effectively manages multiple daily calls while also completing a ...

AtWork

Food Service Call Center Representative

Tyler, TX · On-site

$15/hr

A facility in Tyler, TX is seeking to hire a Food Service Call Center Representative to join the ... Shift: * 7am-3:30pm * 4pm-8:30pm (part-time) Schedule: * Monday-Friday + every other weekend Pay ...

IBC Bank

PBX Operator

Mcallen, TX · On-site

Time Type: Part time This is an in-office position. Department: 1140 Call Center Job Summary ... Correspond with our customers through inbound or outbound calls * Other duties as assigned * Meet ...

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Part Time Inbound Call Center information

What are the key skills and qualifications needed to thrive as a Part Time Inbound Call Center Representative, and why are they important?

To thrive as a Part Time Inbound Call Center Representative, you need strong verbal communication, active listening skills, and basic computer proficiency, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving ability, and a positive attitude help you stand out by ensuring effective and empathetic customer interactions. These skills and qualities are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a busy call center environment.

What are some common challenges faced by part-time inbound call center representatives, and how are they typically addressed?

Part-time inbound call center representatives often face challenges such as managing high call volumes during peak hours, adapting quickly to changing scripts or procedures, and maintaining customer satisfaction within limited shift durations. To address these challenges, many call centers provide comprehensive training, ongoing coaching, and clear performance metrics. Additionally, most teams use collaborative tools and have supervisors readily available to offer support and feedback, helping representatives stay engaged and effective even with part-time schedules.

What is a part time inbound call center job?

A part time inbound call center job involves answering incoming calls from customers on behalf of a company. Employees in this role typically assist with customer inquiries, provide product or service information, and resolve issues or complaints. The 'part time' aspect means that the work schedule requires fewer hours per week than a full-time position, making it suitable for students, parents, or anyone needing flexible hours. These jobs often require good communication skills and the ability to handle customer concerns professionally. Training is usually provided to familiarize employees with the company’s procedures and systems.
What are the most commonly searched types of Inbound Call Center jobs in Texas? The most popular types of Inbound Call Center jobs in Texas are:
What cities in Texas are hiring for Part Time Inbound Call Center jobs? Cities in Texas with the most Part Time Inbound Call Center job openings:
Part Time Inbound Call Center jobs near you
Infographic showing various Part Time Inbound Call Center job openings in Texas as of May 2026, with employment types broken down into 5% Full Time, 92% Part Time, and 3% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.
Call Center Agent - PRN

Call Center Agent - PRN

Houston Methodist

On-site

$12.75 - $16.75/hr

Part-time

Posted 4 days ago

Houston Methodist rating

8.2

Company rating: 8.2 out of 10

Based on 290 frontline employees who took The Breakroom Quiz

55th of 864 rated healthcare providers

Job description

At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature. Duties for this position include managing large volumes of inbound and outbound calls in a timely manner, identifying callers' needs and providing solutions while maintaining proper documentation. FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE
  • Two years of related experience
  • Previous customer service experience in a call center or other telephone communication environment preferred

LICENSES AND CERTIFICATIONS
Required

SKILLS AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
  • Promotes a positive work environment and a focused work unit that actively helps one another to achieve optimal department results.
  • Collaborates with all members of the department by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Demonstrates effective communication and customer service skills.
  • Answers phone calls and appropriately greets each caller and interacts with customers in a professional and courteous manner at all times.

SERVICE ESSENTIAL FUNCTIONS
  • Utilizes multi-tasking skills to process patient needs from incoming and outgoing calls and faxes by coordinating, documenting, and tracking requests in Epic. Answers telephone promptly and in a professional manner at all times using identified scripts in all attempts to triage requests. Enters notes in Epic system while caller is on the telephone. Appropriately places callers on hold, after asking caller if they mind holding, and transfers callers as appropriate.
  • Responds in a proactive manner to caller concerns, resolving such matters according to established guidelines in a prompt manner. Contacts appropriate staff for unusual circumstances in a timely manner to maintain a high level of patient satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.
  • Organizes workload and sets priorities. Utilizes all available work time by assisting fellow team members and performing additional tasks as assigned or requested.
  • Answers calls in a timely manner to minimize call hold times.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Performs all patient communications following HIPPA guidelines. Reports complaints according to policies and procedures and assures clinical practice guidelines are followed.

FINANCE ESSENTIAL FUNCTIONS
  • Self-motivated to independently manage time effectively and prioritizes daily tasks.
  • Uses department resources/equipment/supplies properly and efficiently.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development.

SUPPLEMENTAL REQUIREMENTS
    WORK ATTIRE
    • Uniform: No
    • Scrubs: No
    • Business professional: Yes
    • Other (department approved): No

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
    • On Call* No

    TRAVEL**
    **Travel specifications may vary by department**
    • May require travel within the Houston Metropolitan area No
    • May require travel outside Houston Metropolitan area No

Work Shift:

1 - Day (United States of America)

Job Category:

Non-clinical Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America's "Best Hospitals." As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.

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