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Part Time Helpdesk Support Jobs in Silver Spring, MD

Koniag, Inc.

Part-Time Help Desk Technician

Arlington, VA · On-site

$28 - $32/hr

Koniag Data Solutions, LLC a Koniag Government Services company , is seeking a Part- Time Help Desk ... Knowledge of automated system customer support methods and techniques to include troubleshooting ...

CVS Health

District Support Pharmacist Part Time

Laurel, MD

$57.75 - $69.50/hr

We help people navigate the health care system - and their personal health care - by improving ... This parttime position is eligible for a range of benefits and programs that support the physical ...

CVS Health

District Support Pharmacist Part Time

Reston, VA · On-site

$60.50 - $72.75/hr

We help people navigate the health care system - and their personal health care - by improving ... This parttime position is eligible for a range of benefits and programs that support the physical ...

TSTC

Part-Time IT Support Assistant

Arlington, VA

$18 - $30/hr

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month ... Experience with any ticketing or help desk system is a plus * Reliable internet connection and a ...

TSTC

Part-Time IT Support Assistant

Arlington, VA

$18.50 - $24.50/hr

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month ... Experience with any ticketing or help desk system is a plus * Reliable internet connection and a ...

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Part Time Helpdesk Support information

See Silver Spring, MD salary details

$13

$23

$35

How much do part time helpdesk support jobs pay per hour?

As of May 30, 2026, the average hourly pay for part time helpdesk support in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Helpdesk Support, and why are they important?

To thrive as a Part Time Helpdesk Support, you need a solid understanding of computer systems, troubleshooting techniques, and basic networking, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities help you efficiently assist users and manage multiple requests. These skills and qualities ensure quick issue resolution, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by part-time helpdesk support staff, and how can they be managed effectively?

Part-time helpdesk support staff often face the challenge of staying up-to-date with ongoing issues and updates due to their limited hours. Effective communication with full-time team members and using detailed ticketing systems can help bridge this gap. Additionally, managing high call volumes during peak periods may require strong organizational skills and prioritization. Regular training and clear documentation also help part-time staff stay informed and provide consistent support.

What are part time helpdesk support jobs?

Part time helpdesk support jobs involve assisting customers or employees with technical issues related to computer systems, software, hardware, or network connectivity on a part-time basis. Responsibilities typically include answering support tickets, troubleshooting problems, providing instructions, and escalating complex issues to higher-level technicians. These roles are common in IT departments across various industries and are ideal for individuals seeking flexible work hours or balancing other commitments. Part time helpdesk support staff often communicate via phone, email, or chat, and require strong problem-solving and communication skills.

What is the difference between Part Time Helpdesk Support vs Part Time IT Support?

AspectPart Time Helpdesk SupportPart Time IT Support
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more specialized depending on role
Work EnvironmentHelpdesk desks, remote support, customer-facingTechnical environments, server rooms, remote troubleshooting
Employer UsageCustomer service, internal support teamsIT departments, managed service providers
Search & Comparison IntentFocus on user support, troubleshooting, customer interactionTechnical problem-solving, system maintenance

Part Time Helpdesk Support primarily involves assisting users with technical issues, often in customer service or internal support roles. Part Time IT Support may include broader technical tasks like system maintenance and network troubleshooting. Both roles require similar certifications and work environments, but their focus and daily tasks differ slightly.

What are the most commonly searched types of Helpdesk Support jobs in Silver Spring, MD? The most popular types of Helpdesk Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Part Time Helpdesk Support jobs? Cities near Silver Spring, MD with the most Part Time Helpdesk Support job openings:
Part Time Helpdesk Support jobs near you
Helpdesk Support Specialist

Helpdesk Support Specialist

BITHGROUP Technologies

Baltimore, MD • On-site

$30 - $33/hr

Part-time

Posted 17 days ago

Job description

Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.
Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.
NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted
Key Responsibilities:
  • Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
  • Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application
  • Identify and troubleshoot technical issues
  • Provide guidance on problem resolution
  • Escalate issues to senior team members when necessary
  • Log all support requests in our ticketing system
  • Maintain knowledge base of common issues and resolutions
  • Provide excellent customer service by building rapport with clients and ensuring their needs are met
  • Work collaboratively with other team members to ensure client satisfaction
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:
  • Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
  • Strong technical knowledge of computer software and hardware
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Friendly and patient demeanor with a passion for helping others
  • Ability to work independently and as part of a team
  • Familiarity with ticketing systems and knowledge bases is a plus

Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.
NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

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