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Part Time Gate Agent Jobs (NOW HIRING)

Maximus Global Services

Customer Service Agent

Miami, FL · On-site

$21.91/hr

Employees must ensure that all bags are accounted for. 3. Security at the assigned gate. Employee ... Position Type and Expected Hours of Work This is a full-time or part-time position. Days and hours ...

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Part Time Gate Agent information

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How much do part time gate agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for part time gate agent in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $19.95 per hour, depending on experience, location, and employer.

What are some typical challenges part time gate agents face during irregular operations or flight delays?

Part-time gate agents often encounter increased stress during flight delays, cancellations, or irregular operations. They must quickly manage large volumes of passenger inquiries, coordinate with flight crews and ground staff, and resolve issues while maintaining airline policies and customer satisfaction. Communication and multitasking skills are crucial in these situations, as agents need to relay timely updates, rebook passengers, and handle upset travelers with professionalism. Despite these challenges, agents gain valuable problem-solving experience and exposure to various aspects of airline operations.

What are the key skills and qualifications needed to thrive as a part time gate agent?

To thrive as a Part Time Gate Agent, you need excellent customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems, boarding pass scanners, and intercom systems is typically required. Strong communication, problem-solving abilities, and the ability to remain calm under pressure help agents manage passenger interactions and unexpected situations. These skills ensure efficient boarding processes, enhance passenger satisfaction, and support smooth airport operations.

How to get hired as a part time gate agent?

To get hired as a part-time gate agent, applicants should have a high school diploma or equivalent, strong customer service skills, and the ability to handle stressful situations. Prior experience in customer service or the airline industry can be advantageous, and familiarity with airline reservation systems is often preferred. Applying through airline company websites or staffing agencies and preparing for interviews that assess communication and problem-solving skills can improve chances of employment.

What is the difference between Part Time Gate Agent vs Part Time Ticket Agent?

AspectPart Time Gate AgentPart Time Ticket Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirport gate area, customer interactionTicket counters, customer service desks
Employer & IndustryAirlines, airportsAirlines, travel agencies
Common Search/ComparisonGate access, boarding processTicketing, reservations

Both roles involve customer service in airport settings, but a Part Time Gate Agent primarily manages boarding and gate operations, while a Part Time Ticket Agent handles ticket sales and reservations. The credentials and work environment are similar, making them common comparison points for job seekers in airline customer service roles.

What is a part time gate agent?

Part-time gate agents are airline employees who work reduced hours at airport gates, assisting passengers with boarding, answering questions, checking tickets, and handling last-minute changes. They are key customer service representatives, ensuring smooth boarding processes, managing seating assignments, and resolving issues like flight delays or overbookings. Part-time roles offer flexibility, making them ideal for students, retirees, or those seeking supplementary income. These agents often work shifts that cover busy travel periods or fill in during staff shortages.

Do part time gate agents get paid well?

Part-time gate agents typically earn hourly wages that are close to minimum wage or slightly above, depending on the airline and location. While they may receive benefits such as discounts or flexible schedules, their pay generally does not compare to full-time or higher-level airline positions.
More about Part Time Gate Agent jobs
What cities are hiring for Part Time Gate Agent jobs? Cities with the most Part Time Gate Agent job openings:
What states have the most Part Time Gate Agent jobs? States with the most job openings for Part Time Gate Agent jobs include:
What job categories do people searching Part Time Gate Agent jobs look for? The top searched job categories for Part Time Gate Agent jobs are:
Part Time Gate Agent jobs near you
Infographic showing various Part Time Gate Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,374 per year, or $18 per hour.

Customer Service Agent Part Time

American Airlines

San Francisco, CA • On-site

$22.51/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

American Airlines rating

8.0

Company rating: 8.0 out of 10

Based on 370 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines

Job description

7/23/26
American Airlines is seeking Part Time Customer Service Agent at the San Francisco International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request.
This job will continue to be posted until at least 08-05-26. If interested please apply prior to this date.
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.51 per hour.
What you'll do
  • These are the essential functions of the job
    This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
  • Issue, reissue and refund passenger tickets
  • Book, ticket and confirm flight reservations
  • Rebook passengers on oversold flights and during irregular operations
  • Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
  • Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
  • Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
  • Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
  • Operate jetways/bridges for purposes of boarding and deplaning passengers
  • Make boarding and departure gate announcements
  • Deliver domestic/international flight documents
  • Perform passenger service flight close-out procedures
  • Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
  • Maintain timeline of flight boarding process
  • Perform customer service on the job training
  • Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
  • Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
  • Queue lines at ticket counter kiosks and ticket counters
  • Clear/verify international documents at kiosk in the ticket counter area and activation stations
  • Accept and activate passengers' self-tagged bags at activation stations
  • Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
  • Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
  • Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
  • Respond and assist during security and/or emergency situations
  • Provide connecting passengers with gate information
  • Provide quality customer service in a professional manner and in accordance with American's guidelines.
  • Adhere to company policies, procedures, and performance standards.
  • Complete job-relevant trainings
  • Adhere to government regulations (e.g. DOT, FAA, TSA)
  • Use multiple internal resources/systems including during customer interactions
  • Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver's license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience
  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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